The player from Argentina had experienced an account suspension at Cbet casino with his funds frozen. He had made a deposit with a bonus, met the required conditions, and had pending withdrawals totaling 990 USD. Since the casino never responds to complaints, we were forced to close the complaint as 'unresolved'. This affected the casino's overall rating. Unfortunately, this was a common practice for Cbet, which had a history of ignoring complaints. We recommended players to avoid this casino.
CBet Casino - Player's account has been suspended without clear explanation.
Black points: 405
Amount: $1,000,000 ARS
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
My Cbet account has been suspended with money still in it, and no one is getting in touch or telling me why. They said it was automatically blocked due to suspicion....
Apparently, making a deposit and withdrawal is suspicious.
In fact, I lost on the last sports bet I made.
Automatic translation:
Public
Public
11 months ago
Dear matiasbuz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that ARS 1,000,000 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
11 months ago
Translation
I made a deposit with the bonus, met the conditions, which ask you to bet all the money for a certain amount x1.5-x2-x3, it depends on how the roulette spins, I have been using cbet for a long time.
Then I had the withdrawals in process, there were 2/3 withdrawals that totaled 990 USD
Automatic translation:
Public
Public
11 months ago
Translation
I went all in on a sports bet and it turned out well, in fact I lost the last sports bet
Automatic translation:
Public
Public
11 months ago
Dear matiasbuz,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
