The player from Greece, who had a fully verified account, struggled to withdraw €300, despite having been able to successfully withdraw €2000 in the past. The issue was eventually resolved and the player confirmed the successful receipt of his winnings.
Casinoin - Player’s withdrawal has been delayed.
Amount: €300
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
9 months ago
i have requested withdrawal 300€ wnd nothing yet.my account is fully verified from previous withdrawal 2000€.please help me
Public
Public
9 months ago
Dear Manolis1111,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
9 months ago
My account has been verified completely 3 months ago,where i successfully withdrew2000 €.
in the chat they tell me dumb excuses like they send it to the appropriate departmen,they for no reason cancel my withdrawal and all this is tedious,its been 2 days and i cant make sense of this.
in my previous withdrawal i asked for your help,and i immediately got my winnings,please respond accordingly and help me.
Public
Public
9 months ago
Translation
everything is fine. the takeover was done
Automatic translation:
Public
Public
8 months ago
Dear Manolis1111,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
