Our independent casino review team has taken a detailed look at Casino Universe in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Casino Universe has a High Safety Index of 8.3, which makes a recommendable option for most players in terms of fairness and safety. Take a look at our full Casino Universe review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Fairness and safety of Casino Universe
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our Casino Universe review, we carefully went through and inspected the Terms and Conditions of Casino Universe. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
Considering our estimates and the factual data we have collected, Casino Universe appears to be a average-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we are aware, no relevant casino blacklists mention Casino Universe. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All in all, when combined with other factors that come into play in our review, Casino Universe has landed a High Safety Index of 8.3. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
Terms and Conditions of Casino Universe evaluated
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Casino Universe to be mostly fair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Casino Universe
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 0 black points.
Casino Universe user feedback and reviews evaluated
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
So far, we have received only 7 player reviews of Casino Universe, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company data
Casino Universe is owned by N1 Interactive Ltd and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
Casino Universe has been granted a gambling license in Malta issued by Malta Gaming Authority.
Payment methods, win and withdrawal limits
Casino Universe supports 30 payment options. This includes: Neteller, Skrill, PaySafeCard, VISA, Mastercard, Giropay, InstaDebit, Trustly, Nordea, Maestro, Neosurf, iDebit, Bank transfer, Instant Bank Transfer, Jeton, OP Bank, S-Pankki, Danske Bank, Volt, Revolut, Handelsbanken, Alandsbanken, MiFinity, Säästöpankki, POP Pankki, OmaSP, Aktia, Interac, Gigadat, Interac e-Transfer.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 3,000 per week
No win limit
EUR 10,000 per month
USD 3,000 per week
USD 10,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Casino Universe in the table below.
Language
Website
Customer support
Live chat
English
German
Finnish
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Casino Universe, managing your account, withdrawals, or other matters. Casino Universe has a good customer support, judging by the results of our testing.
Casino Universe slots and casino games
Casino Universe offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Live poker, Live roulette.
Casino games from 39 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Betsoft Gaming, iSoftBet, NYX Gaming Group, ELK Studios, BGaming, Endorphina, Wazdan, Spinomenal, 1X2 Gaming, Tom Horn, Iron Dog Studio, Leap Gaming, AceRun, Prospect Gaming, Swintt, Hot Rise Games, Authentic Gaming, Gamevy, Bulletproof Games, Reflex Gaming, AvatarUX, Peter & Sons, Retro Gaming, Kalamba Games, Apparat Gaming, TrueLab Games, Reel Web (Playtech), Bang Bang Games, 4ThePlayer, Reel Play.
Bonuses and codes offered by Casino Universe
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There is 1 bonus offered by Casino Universe in our database at the moment. More information is available in the 'Bonuses' section of this review.
Note: Our separate page features details on Casino Universe bonuses for additional information about this casino's offers.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(30)
Payment methods (30)
Withdrawal limits
per month
$10,000
per week
$3,000
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Language options
English website
All languages
(3)
All website languages
EnglishGermanFinnish
English customer support
All languages
(3)
All customer support languages
EnglishGermanFinnish
English live chat
All languages
(3)
All livechat languages
EnglishGermanFinnish
Game providers
Show all
(39)
Game providers (39)
CASINO SCREENSHOTS
Positives
Good selection of games
Multiple currencies in one account
Interesting VIP program
Various responsible gaming options available
Negatives
Live chat support is not available 24/7
Interesting facts
Medium sized international casino
Live chat support uses the auto-translate feature for some languages
Deposits need to be wagered 3x before a withdrawal is requested
Browse all bonuses offered by Casino Universe, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(7)
User reviews of Casino Universe
This is a place to share experience with Casino Universe. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough reviews
Rated by 7 users
Very positivePositiveNeutralNegativeVery negative
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Casino Guru
We want players to understand gambling.
Ilka
Unregistered user
• 1 year ago
There are no pros in this casino.
if you have to win at this casino one day, then you will wait forever for the withdrawal,
live chat workers are a different story, they ignore any questions
if you still play in this casino, then good luck and patience
Good casino on begin, then start very bad cold run. No winning many weeks. Thats fine, someone you are just unlucky. Weekend no chat support and email form for support is broken. When i report to support that straight by my email, thei response is just "Its not broken" without any more question. Theu just dont care. Also no any bonus like other casino have, just deposit bonus.
Hello, yesterday used the XMAS bonus that I received by email. 30 euros deposited with 100% bonus - had 60 to play with The wager I got was 100x bonus, there are many casinos where I always have a wager of 40x!
Also, there are many banned games I also accidentally played RaptorX with the bonus money and finally my winnings of €1000 were confiscated after the end of the wager
Just unfair, why not just block the games with bonus money?
If you want to play with bonus money, stay away from this casino... I just want to warn you, there are much better sites out there.
Kind regards Alex
Hallo, gestern den XMAS- Bonus genutzt, den ich per Email erhalten habe. 30 Euro eingezahlt mit 100% Bonus - hatte 60 zum spielen Der Wager, den ich bekommen habe war 100x Bonus, es gibt viele Casinos, in denenen ich immer einen Wager von 40x habe!
Außerdem gibt es viele verbotene Spiele Habe auch ausversehen RaptorX mit dem Bonusgeld gespielt und schließlich wurde mir mein Gewinn von 1000€ einbehalten nach Wagerende
Einfach unfair, warum werden die Spiele nicht einfach blockiert mit Bonusgeld?
Wenn ihr mit Bonusgeld spielen wollt, Finger weg von diesem Casino... Ich möchte euch nur warnen, es gibt viel bessere Seiten.
Mfg Alex
unfair bonus conditions
unfaire Bonusbedingungen
locked games playable with bonus money
gesperrte Spiele mit Bonusgeld spielbar
Safety Index explained
Safety Index of Casino Universe explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Universe. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.3/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index