Casino Universe Review

The player from Germany had deposited 45€ which was not credited to his casino account. His attempts to communicate with the casino had been either ignored or rudely dismissed and his access to support features had been blocked. He had sought assistance from the Complaints Team who had advised him to contact his payment provider for an investigation. The Complaints Team had left the complaint open for a month, however, the player failed to respond within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

The player from Argentina hadn't received his winnings of 100 thousand pesos from the game Joker Jewels. We reached out to the player to gather more information about the issue. However, due to the player's lack of response to our queries, we were unable to proceed with the investigation. As a result, the complaint had been rejected.

The player from Germany encountered an issue where their roulette wins worth 105 euros were not credited to their account despite requesting support during the game. Now their account has been blocked, and they are seeking to claim their total stake of 175 euros plus lost profits, amounting to 280 euros. We’ve rejected this complaint in our system due to a lack of evidence.