HomeComplaintsCasino Tropez - Player cannot request a withdrawal.

Casino Tropez - Player cannot request a withdrawal.

Amount: R1,350.3

Casino Tropez
Safety Index:Above average
Submitted: 27 Jun 2021 | Case closed : 12 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from South Africa is struggling to request a withdrawal. Every time he tries it, he receives an error message. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

I always get an error when I try to do a withdrawal. The message I get says 'Open API : network'. This has been going on for the last 2 days.

Public
Public
3 years ago

Dear Brian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message that keeps popping up? Have you made any successful withdrawals before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
3 years ago

Dear Brian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news