HomeComplaintsCasino Tropez - Player cannot request a withdrawal.

Casino Tropez - Player cannot request a withdrawal.

Amount: R1,350.3

Casino Tropez
Safety Index:Above average
Submitted: 27 Jun 2021 | Case closed : 12 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from South Africa is struggling to request a withdrawal. Every time he tries it, he receives an error message. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

I always get an error when I try to do a withdrawal. The message I get says 'Open API : network'. This has been going on for the last 2 days.

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2 years ago

Dear Brian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message that keeps popping up? Have you made any successful withdrawals before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Brian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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