Casino Sieger - Player’s experiencing difficulties withdrawing their winnings.

I deposited 40 euros, I got 40 euros in bonuses. I won 1900.45 euros. Kyc check ok. All the time, the game account showed in percentages how much was recycled (100%) and the amount that could be withdrawn. However, the withdrawal was rejected because the bonus conditions were violated. However, why did the recycling percentage show up and increase all the time, as well as the amount to be repatriated. You would think that the correct percentages and amounts would be displayed with current technology.

Dear Tusuttura,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few more questions before we would move forward.

Have you contacted support and asked how much more wagering are you required to do? Could you explain what types of games have you played during the wagering of the bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I have contacted support, they haven't told me how much should have been recycled, they canceled the 1900 euro withdrawal request. However, all the time the game account showed that 100% was recycled and 1900.45 e could be withdrawn. They returned 40 e+bonus 40 e to the game account which I played and lost.

I played the Buffalo king megaways game with a bet of 0.25-1 euro, buying bonus rounds.

I expect that at a high-quality casino the game account will show a realistic percentage that has been recycled according to the rules and that the amount to be withdrawn is also correct (what can be withdrawn within the rules)

Hello Tusuttura,

Please understand that even if you’ve been informed falsely regarding your wagering requirements being completed, the player is the only one responsible for their account, active balance, and all the bets taking place.

If you played down your balance, I am afraid there is not much that can be done from our side.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.