The player from Argentina is not able to get in touch with the support. The player decided he was no longer interested in our help, therefore we closed the complaint.
Casino Rocket - Player's being ignored.
Amount: $10,000 ARS
Casino Rocket
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I write more than 10 claims for the page to help me and no one answers me. The 24 hour center is like closed
Automatic translation:
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1 year ago
Dear benitezlucas,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Do I understand correctly that the casino is not responding to your messages? Is there any specific problem you need to solve with customer support?
I will be waiting for your reply patiently.
Best regards,
Kristina
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1 year ago
Translation
Hi good morning.
make a deposit of 0.0011 btc approx 28 dollars at rocket casino. It never showed up and customer service never got back to me
now the account is closed and the money still does not appear
Automatic translation:
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1 year ago
Translation
kristina it's been a long time and the casino hasn't contacted me yet
I kept sending him emails with the proof of the transfer and nothing
will they compensate me for all the lost time???
you operate as mediators. In case of doing so, do you take measures and compensations?
Automatic translation:
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1 year ago
Thank you for your reply, benitezlucas. Could you please post here (or forward me) the deposit receipt? Have you made any successful deposits before? Are you sure you sent it to the correct bitcoin address?
If the casino contacted you in the meantime, please forward all the relevant communication together with the deposit receipt to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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1 year ago
Dear benitezlucas,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Hello, benitezlucas
We would like to sincerely apologize for such an unfortunate experience that you had.
We completely understand your disappointment. In most circumstances, the deposit reflects immediately on your account; however, in rare occasions, a delay may be experienced if the payment service provider is experiencing some issues or technical difficulties.
We want to help in resolving this issue.
To do so, please send us your email address and full name and we will look into it.
Sincerely, Casino Rocket
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