The player from Germany is asking for a deposit refund as the casino shouldn't accept players from their country. Since the player lost his deposits fairly, and the casino didn't use the player's country as an excuse to confiscate accumulated winnings, we decided to reject this complaint.
Casino Luck - Player is asking for a deposit refund.
Amount: €230
Casino Luck
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Dear Ladies and Gentlemen,
As a complainant, I have had over the past few days/weeks at Casinoluck.com
* Paysafecard and Neteller deposited
1. Online gambling was generally prohibited in Germany until July 1st, 2021 according to § 284 StGB, § 4 paragraph 4 of the State Treaty on Gambling. With very few exceptions such as Schleswig Holstein, other online casinos have operated their service in Germany illegally. This gives players a right to a refund of their paid stakes.
2. Casinoluck.com and the payment provider AspireGlobal are based in Malta, which means that the gambling licenses of providers from other EU countries - e.g. Malta - are not valid in Germany. Contracts with online gambling providers are void because they violate applicable law.
3. Providers and payment service providers have not complied with the ban and have granted access and transfers to the online casino, it has also been approved for players in Germany.
- I asked the employees before registering whether there were any licenses and whether there would be any difficulties with payments.
*No, deposits can be made.
4. The payment processor AspireGlobal has received all payments.
· Payment service provider is AspireGlobal
Claims for repayment can exist not only against the operator of the online casino, but also against banks and payment service providers. Participation in payments related to illegal gambling was also prohibited.
• Violating official policies
• Non-compliance with a legal obligation by payment providers
• Negligence, breach of any provision of a Customer Agreement or any ordinance or other legal principle applicable to you
•Misrepresentation, bad faith or other misconduct.·
The account is verified by ID...and checked!
I have now made a privacy request (for filing a lawsuit)!
I have also asked Neteller for help, a complaint has escalated....
The payment service provider has to refund all payments to me.
· Aspireglobal improperly obtained the funds without any legal basis.
After I submitted the privacy request, the player account was blocked.
The casino management has now blocked me, and a refund from Casinoluck.com is not to be expected.
Kind regards
Thomas R***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear romzykt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but you personally decided to open an account, deposit, and play in a casino that has MGA license. No one forced you to do so and information about the casino’s license is freely available.
Unfortunately, in this case, if you lost your deposits fairly and voluntarily, we are not able to help you. Unless the casino used your country as an excuse to confiscate your winnings, from our standpoint you are not entitled to any refunds. We believe that casinos can accept players from any country as long as it won't affect any players' potential winnings.
Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Thanks for your feedback, then close the case 👌
Automatic translation:
Public
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2 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
