Casino Click review

The player has redeemed a gift card, but it has not been processed. Even when contacting customer support, the player has been given same copy/pasted responses about delays, but the situation has never changed. Casino has not responded to this complaint, and it is still published as unresolved on the mediator's website.

The player has requested a withdrawal of their winnings and even after three weeks it was not processed. The complaint has been opened with the mediator, but the casino never responded. The case is still considered unresolved, as the casino has not confirmed payment being processed on their end, and the player has not confirmed reception of the winnings either.

The player has requested a withdrawal, and later on redeemed a gift card for his winnings. While the bank transfer was approved by the casino system and is showing as done, the payment never arrived, neither the gift card was ever sent. The player is unable to reach the support team to get a real answer and the casino never replied to the mediator's messages.

The player from Connecticut had requested a withdrawal of $250 nearly three weeks prior but had not received the payout despite multiple requests and reassurances from customer service. After initially canceling her request, she resubmitted it on May 5th and remained frustrated with the ongoing delays and lack of communication. The issue was resolved when the casino confirmed that her withdrawal had been successfully processed on June 5. However, due to her lack of response to follow-up inquiries from the Complaints Team, the complaint was ultimately closed, with the option to reopen it in the future.

The player from the United States had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was not resolved due to the player's lack of response to our inquiries regarding the status of the withdrawal and the necessary documentation. Consequently, we were unable to investigate further and had to reject the complaint.