Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
To find out what Casino Action has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Based on our evaluation methodology, Casino Action scored a Very high Safety Index of 9.8, which means it is one of the best online casinos on the web in terms of player safety and fairness. Proceed with reading our Casino Action review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index – Casino Action fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Casino Action, we read and assessed Terms and Conditions of Casino Action in-depth. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
Based upon our estimates and collected information, we consider Casino Action a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
Based on our findings, no important casino blacklists feature Casino Action. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, Casino Action has attained a Very high Safety Index of 9.8. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a fantastic choice.
Note: Casino Action is linked to 42 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Casino Action. They had a positive effect.
Terms and Conditions of Casino Action
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We did not find any unfair or predatory rules in the Terms and Conditions of Casino Action during our review.
Player complaints regarding Casino Action
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 1 complaints directly about this casino in our database, as well as 14 complaints about other casinos related to it. Because of these complaints, we've given this casino 75 black points in total, out of which 75 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Casino Action
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 5 or more reviews. Since we have only collected reviews from 2 players, Casino Action does not have a User satisfaction score yet. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company information
Casino Action is owned by Casino Rewards, and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.
Casino Action is licensed by Malta Gaming Authority in Malta.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 16,000 per month
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at Casino Action can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Danish
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Casino Action, your account, withdrawals, or anything else. According to our tests and collected information, Casino Action has a good customer support.
Casino games and slots available at Casino Action
Players can enjoy these types of casino games at Casino Action: Slots, Roulette, Blackjack, Video poker, Baccarat, Craps and dice, Keno, Scratch cards, Other games.
Casino games supplied by 37 game providers are available. This includes Apricot (Microgaming), Evolution Gaming, Rabcat, 1X2 Gaming, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, PearFiction Studios, Switch Studios, Old Skool Studios, Half Pixel Studios, Neon Valley Studios, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Pulse 8 Studios, SpinPlay Games, Nailed it! Games, Neko Games, Fortune Factory Studios, Gold Coin Studios, All For One Studios (ALL41), Hammertime, Aurum Signature Studios, Northern Lights Gaming, Just For The Win, Games Global, MahiGaming, Foxium, Snowborn Games, Epic Industries, Buck Stakes Entertainment, Stormcraft Studios, Circular Arrow, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios.
Casino Action bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 5 bonuses from Casino Action:
100% up to €150
50% up to €200
25% up to €500
50% up to €250
100% up to €150
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
Casino Rewards
Established
2008
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Action. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
This is a place to share experience with Casino Action. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Allo. I play here for not very long 2 months or so, I win a little bit. Try to withdraw and download my documents to the website no withdraw comes so i go to chat and ask why?? They switch to 4 differente people and never answer my questione? I ask why do i email a riskmanagmente address? no answer. I ask why do no 1 email moi? no answser. I ask to call a phone number. no phone number?? i deposit moi money and no problems for weeks then i withdraw my money and no help no answers nothing. i haVe been scammed.
no email. no questions answered??
chat is a virtual bot
do not informe customer you must iniate communication
Casino Action
Hi dlaprise
You have not been scammed.
As the support agent told you on 3rd August, you are required to email our risk management department regarding your withdrawal, including your username, full name and withdrawal query in the email (which you did not - your email only contained a line saying I am told to email this address). They were very specific about it.
The risk management department requires 2-5 business days to reply. Since you emailed them on 3rd, you should expect a reply by 8th.
I use to love this casino, but I found they have really slacked in the customer service department. Years ago they would credit bonus when a withdrawal rejected , now they just refer you to a bot , I would recommend a jackpot city over casino action ANY day.
Make me enter something here
took games away
terrible customer service, have to deal with bot
took away windows software
Casino Action
hi dadude604 Thanks for your feedback about our casino. I'd like to mention 2 of your negative points. - Took Games away - unfortunately this was not our choice. The software provider controls which games we are able to have within our software. - took away windows software - again, this was not our choice. we fought hard to keep the downloadable casino software, however the software provider decided they no longer wanted to support it and removed it from offering.
Discussion
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