The player from Greece had registered with Casinia and requested a €500 withdrawal after depositing €650. The withdrawal was canceled due to a payment provider issue, which led to repeated delays. The player continued to receive the same responses from the casino without any verification requests or resolution. The issue was finally resolved after the player's withdrawal was successfully processed. We marked the complaint as 'resolved'.
Casinia Casino - Player’s withdrawal is delayed.
Amount: €500
Casinia Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
Good evening, I registered with you at Casinia and requested a withdrawal of €500 after depositing €650 fourteen days ago. The first week passed, and the withdrawal was canceled due to an issue with the payment provider, according to what they told me. After contacting them again, they instructed me to retry through bank transfer, requiring me to wait from the beginning again. They assured me that it would not take more than three days. Days passed, and after reaching out once more, they continuously apologize and say there is a delay. Withdrawals from other similar companies have gone through without a problem, and I have confirmed with the bank that everything is fine. It seems they intentionally restarted the process, and even up to now, nothing has been done! I keep getting the same responses in my communication with them—ultimate deception! No one has requested verification from me. Please, can we do something about this? If I had made a profit and was requesting a withdrawal, what would have happened then...
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4 months ago
Dear geomet40,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with or without an active bonus?
- When was the last time you were in contact with casino support?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
Translation
I have not withdrawn in the past from this particular casino..I have not used any bonuses and I talk to them on a daily basis but they keep telling me the same things!!
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4 months ago
Translation
Thank you very much for saying that I mentioned it to you my withdrawal went through stay well!
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4 months ago
Dear geomet40,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
