Captain Jack Casino - Player's experiencing some issues.

I won 6 ,517 thru casino jack and my identity has been accepted they have been emailing me , no phone contact is impossible to reach them please investigate my recovery of my winnings please Thank you

Dear tanyafay003,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Has your withdrawal been delayed?

I will be waiting for your reply patiently.

Best regards,

Kristina

What other information do you need , I haven't yet received my winnings

I'm just waiting to see if there faithfull and honor there captain jack casino if there loyalty to there customers and there casino word , just want what's due and Im still g

Just patiently waiting for my winnings and plan to continue to be a captain jack casino customer actually referring other friends to play at captain jacks casino,Thanks for your commitments and your help Guru.

Thank you for your reply, tanyafay003. Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

April 10 2024 I completed my bonus with a active bonus.

My winnings was on a active bonus.

Thank you for your reply, tanyafay003. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you recently tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

On my account it's saying that my winnings is pending, I have contacted the casino several times with chat reps there saying ,my identitcation was accepted, and my account is under review

It's been awhile, I'm just seeing results, and responses since casino guru started helping me out , Thank you casino guru please continue to help me , until jacks casino has paid me thanks a lot.

May 2 I have been in con

hooyu beginning may 2 about my winnings currently is 8,117.29 ticket #109965 ticket #1100990 with mitek support, April 10th was the day I won $6000 it almost June , my cali

Driver's license has been excepted and approved , my claim is in evaluation dept I guess with captain jacks casino , it's just been to long .

Haven't heard anything from captain jack casino about my winnings, being available for with drawl 05/19/2024 9:00pm ????

Thank you very much, tanyafay003, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi tanyafay003,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Captain Jack Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when she can expect it to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

It's captain jack casino my current email is t

t*****@gmail.com , the old one was t*****@gmail.com my phone for the fay email was no longer bring used for over a year or sow

Dear tanyafay003, did you play at https://www.captainjackcasino.com/?

So we have informed the representative of Captain Jack Casino about the complaint and will await their response.

Greetings all,

I reviewed the situation and it appears the free welcome chip in play at the time of the win should be valid for withdrawal at the maximum cashout of $100 once documentation is complete for account validation and a valid method of withdrawal is submitted (a Bitcoin account confirmation deposit would be the simplest means of withdrawal). I would suggest completing all the information in the documents module of the casino cashier tanyafay003, we will need your identification and proof of address in the form of a recent utility bill. All this can be uploaded through our automated system.

Best wishes,

Nick and Captain Jack

Thank you for the reply, Captain Jack Casino.

Dear tanyafay003, please check the information from the casino representative: first of all, you will need to verify your account. Please, let us know as soon as you upload all the requested documents so that the casino can proceed with verification.

Dear tanyafay003,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.