The player from United States had his account blocked without further explanation. We rejected this complaint as the funds have been played before we could intervene.
Cafe Casino - Player’s account has been blocked.
Amount: $18,000
Cafe Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
The casino locked my account locked for my sake and protection due to the casino considering it unfair that I could not collect my many large cash outs and would habitually play them down when they had their 4 day artificial wait time in place.
they have since changed their policy on this no longer do people have to suffer having their money held like hostages for four days and nights.
another note I was permanently blocked from the casino for what appeared to be problem gambling somehow I got their security team to remove that.
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2 years ago
Dear Andrew,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past?
Do I understand correctly that your large win has been split into smaller installments?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
I have received a one or more however this process would entail they put a block on my account temporarily to facilitate the withdrawal process however not every time and many many large cash withdrawals were lost in the 4 day wait time completely manufactured by Cafe casino.
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2 years ago
No many wins some as high as $4,000 not delivered in a timely fashion and lost due to poor impulse control this situation was deeply discussed with cafe.
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2 years ago
Do I understand correctly that you have played your funds? How much is your active balance now?
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2 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
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