Boka Casino Review

The player struggles to withdraw his balance as he used a 3rd party withdrawal method. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Poland experienced a 16-day delay in receiving their withdrawal. After being informed that their account had been verified, they were told that payments would occur three days later; however, the verification date was changed without notice, causing further confusion and frustration. Despite multiple inquiries, the player had yet to receive a response. The issue was resolved after 20 days, with the player confirming receipt of their payment.

An Austrian player's winnings of 1400 EUR were denied by the casino because the deposits were made using a credit card that didn't belong to her. The player and her husband had a shared bank account and credit card, but the casino only refunded the last deposit and annulled the winnings. The player questioned why only the last deposit was viewed as a problem. Since the player confirmed that the bank account was in her husband's name, we concluded that the casino acted within its rights. We had advised the player to use payment methods exclusively under her name in the future. The complaint was rejected due to a violation of the casino's policy. However, after further discussions, the casino decided to refund the full amount of the player's deposits. The complaint was subsequently marked as 'resolved'.

The player from Austria requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player confirmed via email that her winnings were paid out.

The player from Brazil requested a withdrawal of 1,200 BRL but faced continuous document rejections from the casino. Despite submitting various required documents, the casino claimed that necessary information was missing, and the player was uncertain about what specific model was needed for approval. The issue was resolved when the player was verified and successfully received his winnings through a Bitcoin withdrawal, confirming the casino's honesty. The complaint was marked as 'resolved' by the Complaints Team following the player's confirmation.

The player from Austria initially faced account access issues, but after leaving a negative review on Trustpilot, access was restored. Despite completing several verification steps, including sending selfies with a passport and additional messages, nine withdrawal attempts were denied with changing excuses. The issue was resolved after the player complied with an additional request to play €75.00 more, resulting in the entire balance being transferred to his account. The complaint was marked as resolved.

The player from Germany had requested a withdrawal of 2,000 EUR from ZotaBet and asked for his account to be closed due to his gambling addiction. Despite having provided the necessary information promptly, his withdrawal had still been in process. The Complaints Team had advised him that such delays could be usual and might take a couple of days or even weeks. The team had suggested he wait for at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that the issue had been resolved and he had received his payment. The Complaints Team then closed the complaint as resolved.

The player from Austria had experienced issues with the withdrawal of 3,000 Euros from ZotaBet. Despite having been fully verified and making multiple requests, the withdrawal status had remained 'In Progress' since February 13. The player had been advised to wait for two weeks before escalating the issue. Later, the player reported that all three requests had been cancelled due to a technical problem and had been asked to request the payout again. Eventually, the player confirmed that the payment had been successfully completed. We had marked the complaint as 'resolved' following the successful resolution of the withdrawal issue.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received at that point. Initially, she had faced issues with the withdrawal process and had received no response from the casino's support team. After she submitted her complaint, she was asked by the casino to upload a selfie with her ID for verification. Following this, her withdrawal was approved, and she received her winnings after a delay of 15 days. The player had expressed dissatisfaction with the long withdrawal process but confirmed receipt of her winnings and requested that the complaint be closed. The complaint had been successfully resolved by our team.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Montenegro registered and deposited 800 euros into Zotabet, assuming they accepted players from Montenegro. After an account block due to a policy change, she is struggling to withdraw his balance of 850 euros as her emails receive only automated responses. We ended up closing the complaint as resolved because the casino refunded the player with their remaining balance.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal had requested a withdrawal from an online casino. Despite having a verified status and maintaining daily communication with the VIP manager, his withdrawal had remained pending. He had also received unclear messages about the cancellation of his withdrawal and an investigation into suspicious activity. After the player's complaint, we facilitated communication between the player and the casino. The casino had begun making payments according to their terms and conditions. The player confirmed the receipt of payments and expressed confidence in receiving the full amount in due course. We closed the complaint as resolved, but assured the player that we would reopen the complaint if any issues arose with the payments.

The player from Germany had deposited €592 and successfully won a total of €1,095.68 from two tickets but encountered canceled withdrawal attempts when trying to cash out €990. The account remained accessible, and she had not used any bonuses. The issue was resolved as the player confirmed that the withdrawal had been successfully paid out after further attempts.

The player from the United States faced issues with Bitbet Casino regarding a TRC20 deposit that had been pending for over 18 hours. Despite following all protocols and reaching out multiple times for updates, they received vague responses and lacked clear communication regarding their funds. The issue was resolved when the player identified the correct site for their deposit and requested to close the case. We marked the complaint as 'resolved' in our system following this confirmation.

The player from Rhineland-Palatinate faced multiple issues with the casino, including a mistakenly duplicated deposit and a lengthy refund process that took 1.5 days instead of being instant. Additionally, the player struggled with a cumbersome verification process, which required numerous selfies, and was frustrated with the lack of resolution despite several chats with support. The Complaints Team confirmed that the player's payout had been completed ahead of the standard 14-day processing time and marked the complaint as resolved.

The player from Estonia faced difficulties withdrawing 157€ from the casino after previously depositing 500€. Despite providing the necessary Estonian documents, the casino claimed that Estonia was a restricted area, leaving the player confused and frustrated. The issue was resolved when the player confirmed that the money had been successfully credited to his account, and he no longer had any complaints. The Complaints Team marked the case as resolved and offered to assist with any future issues.

The player from Australia had requested two withdrawals of $200 and $470, but after two weeks, the funds had not been received. The casino had claimed that the money had been sent, yet they continued to request the same bank statement despite having already provided it, which led the player to feel frustrated and stuck in a loop. The issue was resolved when the player discovered that her bank had blocked the funds, allowing her to close the case. We marked the complaint as 'resolved' in our system and appreciated her cooperation.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. We advised the player to wait at least 14 days due to common processing times and potential delays. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

The player from Austria had been waiting for a withdrawal for less than two weeks. The issue was resolved as the player confirmed receiving all pending payments, including the final 644 Euros. The Complaints Team appreciated the player's cooperation and marked the complaint as 'resolved'.

The player from Austria had deposited a total of €600 to BetiBet, but the transactions were not reflected in his casino account. Both deposits were deducted from his bank account, and he had provided all necessary proofs to the casino but had only received vague responses. The player forwarded deposit confirmations to the casino and waited for the issue to be resolved. After the Complaints Team contacted the casino, the issue was resolved, and the player confirmed receiving a resolution via email.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. However, during the complaints process, the status of his payment changed to "being processed". Shortly after, he confirmed receipt of his funds. Despite this resolution, he raised another concern about the casino's strict payout policy, which required him to provide deposit confirmation for his second withdrawal request, even after full verification during the first withdrawal. We marked the complaint as resolved after the player confirmed receipt of his second payment.

The player from Austria had won 2000 Euros but encountered issues with the casino's verification process. Despite having used eps for deposit, the casino had requested a confirmation from her mifinity account, which she found impossible to provide to their satisfaction. After several exchanges and a delay, the casino had finally accepted her documents and verified her account. Consequently, she was then able to withdraw her winnings. The complaint had been marked as 'resolved' by the Complaints Team.

The player from Germany had faced multiple rejections of identity verification and cancellation of withdrawal requests at BeiBet, which caused a delay in the withdrawal of his winnings. The player had registered with the casino on March 21, 2024, and had won €581 without the use of bonuses. The issue was eventually resolved with the player confirming that the winnings had been paid out. We had marked the complaint as 'resolved' in our system.

The player from Germany had initially reported that she couldn't see her deposited money credited to her casino account. We had advised her to contact her payment provider for further investigation. She had also been instructed not to deposit any more funds until the issue was resolved. The player then confirmed that the credit had been made, effectively resolving the complaint. We subsequently closed the complaint as 'resolved' in our system.

The player from Germany made a deposit of €250 which was rejected. Nine days later, the funds have not been refunded to the player's bank account or credited to the casino account, and responses from the casino have been vague. Player’s complaint has been resolved successfully.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that the winnings have been received and we closed the complaint as resolved.

The player from Germany has a verified account and all documents are in order, but reports that the casino payout is not being processed. They have only received standard responses from VIP support stating the money is in the queue. The complaint was resolved as the player got paid out.

The player from Germany is experiencing difficulties completing account verification and completing obligatory wagering of the deposits. The player confirmed he was able to successfully withdraw his funds.

The player from Brazil was experiencing difficulties completing the account verification. We contacted the casino and found out that it didn't accept player's ID document explaining it with the expiry date. We managed to prove, that the player's ID is valid in accordance with the local federal decree, so the casino agreed to verify the account. The player received her winnings, so we closed the complaint as resolved.

The player from Ireland requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece deposited 60€ at Lamabet casino, won 200€, but faced issues when attempting to withdraw as her account was closed without explanation. The casino claimed she had a second account linked to another email, which she denied, and her bank statement for KYC validation was not accepted due to the nature of Apple Pay. She requested assistance in retrieving her winnings or her initial deposit. The issue was resolved after multiple communications, and the player successfully received her funds.

The player from Ontario faced significant issues with their Lamabet account after winning $10,000 CAD. Although they had completed ID verification and provided ample proof of deposits, their withdrawal requests were canceled. The issue was resolved after the player confirmed that the ID verification and payment proof had been accepted, leading to the closure of the complaint. We marked the complaint as 'resolved'.

The player from Germany had set a €10 deposit limit that should have been removed only after a seven-day cooling-off period, but the casino removed it immediately. This led to a relapse in his gambling behavior and subsequent losses. He sought a refund for deposits made on 20.06.2024 and 21.06.2024, as the casino had failed to follow its responsible gaming policy. The issue was resolved after the player received a refund from the casino, and the complaint was marked as resolved.

The player from Austria deposited 46 EUR and won 1500 EUR. However, when attempting to withdraw their winnings, a lengthy verification process was initiated. After completion of the process, the casino claimed he had a duplicate account. The player later confirmed the issue was resolved.

The player from Greece had reported that his account was closed immediately after he requested a withdrawal of 500 euros. The casino had claimed that term 9.1 was violated and accused the player of using another person's bank and of having a previous account, which the player denied. The casino had provided evidence of the player using a credit card not belonging to him. Therefore, we initially rejected the complaint. However, after several discussions, the casino decided to reopen the player's account and return the funds. The player confirmed that he received the money, and the issue was successfully resolved.

The player from Romania had spent €5000 in the casino without verification, after which the casino blocked her account. Despite promising a refund, the player had not received the money back after two weeks. The Complaints Team contacted the casino, which confirmed the account closure due to the player's self-reported gambling addiction and stated that the refund had been processed. The player later confirmed receipt of the refund, and the complaint was marked as resolved.

The player from Greece had made 3 deposits to the casino and successfully withdrawn the winnings from the first deposit. However, when attempting the second withdrawal, the casino rejected the player's bank document due to an alleged misdate. The player disputed the discrepancy, pointing out the one-day processing delay typical for bank transfers, but the casino did not grant the withdrawal. After extensive communication and document verification, the casino decided to verify the player's account and allowed the withdrawal. The player confirmed receiving the funds, and the complaint was marked as resolved by us.

The player from the Netherlands had submitted a withdrawal request, but even after four days, her winnings had still been pending. She had contacted us for assistance with her verified account. However, the issue was resolved before we could intervene, and the player had informed us that her withdrawal had been processed. We then marked the complaint as 'resolved' in our system.

The player from Japan had won a network tournament organized by Spinmatic but had not received the prize money for over two months despite multiple inquiries to the casino. After the player had submitted a complaint to us, we contacted the casino to verify the player's winnings. The casino initially delayed their response, citing technical difficulties with the automatic calculation of the winnings. However, after further communication, the casino credited the full prize amount to the player's account. The player confirmed the successful withdrawal of the prize money, which led us to mark the complaint as 'resolved'.

The player from the Netherlands requested self-exclusion, however, the casino reopened his account. Eventually, the player came to an agreement with the casino and got a refund of half of his deposits. Even though we are convinced that the player should get back the full amount of his deposits, as per his request, we closed the complaint as resolved.

The player from Netherlands had an active self-exclusion in a sister casino. She believes that she should not have been able to register a new account with FgFox Casino. The case was successfully resolved, and the player received the relevant refund.

The player from the Netherlands requested a withdrawal 5 days prior to submitting this complaint. It has been pending since. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had been waiting for almost 10 days for the casino to complete the verification process without any response. After providing the necessary information and documents, the issue was resolved without further intervention. The complaint was marked as 'resolved'.

The player from Germany experienced a technical glitch. Since then she has not been able to play the game. The player purchased some free spins but the game would not work. The casino suggested some ways to try to fix it, but the player couldn't make any progress. The casino decided to return the player's funds to them, so the complaint was resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy requested a withdrawal one week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal almost two weeks prior to submitting this complaint. It has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Simply, winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal three weeks prior to submitting this complaint. The player was asked to provide the casino with new documents for additional verification. Although the additional verification took longer than usual, the player confirmed a successful withdrawal approximately 2 weeks after the casino was informed about the complaint. The complaint is resolved.

The player from Slovenia has requested a withdrawal more than two weeks prior to submitting this complaint. Later on, the player informed us about successfully receiving his winnings so the complaint was resolved.

The player from Germany has been accused of opening multiple accounts. After some discussion, the casino eventually decided to reopen the player's account with all his balance in it. The issue was successfully resolved.

The player from Spain had made two deposits of twenty euros each on November 18th, but those funds had not appeared in their casino account, despite the bank confirming that the transactions were credited. The player reported having contacted the casino multiple times regarding the issue. Ultimately, the player confirmed that the two deposits had been received, leading to the complaint being marked as resolved by the Complaints Team.

The player from Germany had been waiting for a withdrawal from Boomerang Bet for six months and faced issues with verifying his address after moving. Despite multiple submissions of proof of address and contacting support several times, her requests remained unresolved. The complaint was escalated, and after extensive communication with the casino, the player's account was verified. Eventually, all pending withdrawal requests were processed, and the player confirmed receipt of the funds. The issue was marked as resolved.

The player from Spain faced recurring issues with canceled withdrawals despite meeting the wagering requirements. Attempts to resolve the issue through customer support initially resulted in ineffective chatbot responses. The issue was resolved after the player reported it; the casino approved the withdrawal without providing any specific reasons. The player confirmed receipt of the funds, and we marked the complaint as resolved.

The player from the Netherlands had been unable to withdraw funds from the casino for over a month. Despite receiving an email stating the payment would be made and repeatedly contacting live support and sending emails, the player had not received a response or the payment. The player, who was a self-excluded gambler, had been informed by the casino that the delay was due to technical issues. The issue was resolved as the casino eventually processed the payment.

The player from Spain made a deposit of 35 euros, which was deducted from their bank account but not credited to their casino account. The casino claimed the payment was denied despite the player having evidence that it had been accepted by the bank. After the player provided the necessary bank statements, the casino confirmed that the deposit was successfully returned to the player's bank account. The player verified the receipt of funds, and the complaint was marked as resolved.

The player from Bulgaria had deposited €20 via Revolut to a casino, but the amount had not been credited to her account and her account had subsequently been blocked. After she submitted her complaint, she had been asked to provide additional details such as the payment receipt and the reason for the account block. However, the player later reported that the money had been credited to her account, and hence, decided to cancel her complaint. We then marked the complaint as 'resolved' in our system.

The player from Turkey had faced problems while trying to withdraw $104. The casino had delayed the process for over three weeks, demanding multiple versions of a month-long history of crypto transactions. Even after the required document was submitted, the payout had not been made. The casino had stated that the player had difficulties providing a complete transaction history. After two months, the player had received his funds. He had advised the casino to check documents promptly and clarify any issues to avoid misunderstandings. The Complaints Team had marked the issue as resolved.

The player from Greece faced delays in withdrawing funds due to continuous requests for additional verification documents. Despite providing numerous documents, including a passport, card photos, transaction histories, and proof of address, the casino continued to ask for more information, keeping the withdrawal pending for over a month. The player finally logged in without using a VPN and contacted support as instructed, leading to the verification being completed and payouts initiated. The complaint was marked as resolved.

The player from Netherlands had had issues with withdrawing funds from an online casino since February 5 due to technical problems with various payment methods. This had been his first attempt at withdrawal from this site, and he had completed the KYC verification without any active bonuses. Eventually, he had managed to withdraw his winnings using Nodapay after his previous attempt with Jeton was rejected. The Complaints Team had marked this issue as resolved following the successful withdrawal.

The player from Sweden had experienced a delay in receiving his withdrawal from Boomerang.Bet Casino, despite it having been approved two weeks prior. The player had communicated with the casino almost daily and his account had been verified. The casino had requested the player to make a deposit via Revolut to 'open up' for bank transfer for withdrawal, which the player had complied with. The casino had indicated that the delay was due to the payment provider and the player's bank refusing the transaction. The casino had advised the player to request withdrawal via the Nodapay method. Eventually, the casino had conducted a manual transfer to the player's bank account. The player had confirmed receipt of the funds, thus resolving the issue.

The player from the Netherlands had encountered an issue where his deposited funds were not credited to his casino account. Despite having received confirmation of the transaction from the payment provider, the casino had claimed not to have received the funds. This issue had persisted for 17 days. After the player had lodged a complaint and the Complaints Team had suggested contacting the payment provider for an investigation, the player's deposit was credited to his account after 18 days. The Complaints Team had marked the complaint as 'resolved'.

The player from Germany had been unable to access their Boomerang.Bet account, which had a balance of 240 Euros. The casino's support team had claimed there was no record of the player's account. However, the issue had been later resolved by Boomerang Bet's customer support, and the player had been able to get a refund without any problems. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Sweden had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that time. After she submitted a complaint, she confirmed that her KYC verification had been approved and the casino had informed her that the withdrawal was approved as well. However, the transaction was listed as frozen in her account. The casino later informed her that her account had been closed, but then clarified it had been a mistake. The casino acknowledged having experienced technical issues with the payment provider, and suggested the player change her withdrawal method or wait longer. Eventually, the casino managed to manually process the transaction to the player's bank account. The player confirmed she had received her winnings and the complaint was marked as 'resolved' by the Complaints Team.

The player from Switzerland was facing a delay in withdrawal of 300 Euros from boomerang.bet. Despite successful account verification and contacting the support, the casino had claimed technical problems as the reason for the delay. The player had attempted a withdrawal through a different payment method, Skrill, after the casino cancelled their initial request. Following this, the player confirmed that the withdrawal had been successful. We had subsequently closed the complaint as 'resolved'.

The player from Netherlands has been experiencing withdrawal issues for the past 2 months. Countless attempts to withdraw a sum of €5000 via multiple modes remain unsuccessful. The complaint was resolved as the player received his payout.

The player from the Netherlands had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn’t been processed yet at that time. The delay in withdrawal was due to unfinished KYC verification and a high volume of withdrawal requests. After going through the ID check three times and exchanging over 20 emails, the player received his winnings on the 13th day. Therefore the complaint had been marked as 'resolved' in the system.

The player from Finland had raised concerns about the ease of reopening her account with an online casino, despite having previously closed it due to a gambling problem. The casino had reopened her account immediately upon request, without offering any self-exclusion periods as stated in their terms and conditions. The player felt this had encouraged addictive behavior. After a series of exchanges with the Complaints Team and the casino, the player had been refunded all her losses incurred after the reopening of her account. The issue had been successfully resolved, and the player had expressed her gratitude towards the Complaints Team for their assistance.

The player from Netherlands has been waiting for his payout for nine days. He receives no useful information and is constantly told to wait, while his payout remains frozen. The issue has been resolved successfully.

The player from the Netherlands found his account blocked by the administration right after he attempted to verify his account documents, following his win at the casino. The issue has been resolved successfully.

The player from Austria had not received his withdrawal initiated on October 31st, despite repeated inquiries. The issue was resolved when the player informed the casino that he would raise a claim, prompting an instant processing of the withdrawal. The complaint was marked as 'resolved' in our system.