The player from Brazil was unable to reset his password and, despite requesting an email change, faced delays. His frustration was heightened due to his Platinum membership status. The Complaints Team requested additional information regarding account verification and casino responses. However, due to the player's lack of response to follow-up questions, the complaint was rejected.
Blaze Casino - Player is unable to reset account password.
Amount: 100,000 R$
Blaze Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
I can't reset my password. I asked to change my email, but it's just a runaround. This is unacceptable, especially since I'm a Platinum member.
Automatic translation:
Public
Public
3 months ago
Hello Deivili1109,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Blaze Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What exactly did the casino respond regarding the password reset? When was the last time you contacted the casino regarding this issue?
Looking forward to your answer.
Regards,
Nick
