Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
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Jannete H.
Author
Jannete Hills
Casino Analyst
Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
Excellent reputation since its establishment in 2014
Excellent reputation and many eGaming awards
Popular progressive jackpot slots
Massive selection of games
Customer support through Facebook and Twitter
One of top Bitcoin casinos
Bitcoin accepted
Extensive collection of live dealer games
Deposit, play and withdraw directly in Bitcoin
Supports many payment methods
Casino screenshots
BitStarz Casino Review
In this review, BitStarz Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Based on our evaluation methodology, BitStarz Casino scored a Very high Safety Index of 9.8, which means it is one of the best online casinos on the web in terms of player safety and fairness. Proceed with reading our BitStarz Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index of BitStarz Casino – Is it fair and safe?
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of BitStarz Casino, we read and assessed Terms and Conditions of BitStarz Casino in-depth. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
Based upon our estimates and collected information, we consider BitStarz Casino a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
Based on our findings, no important casino blacklists feature BitStarz Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, BitStarz Casino has attained a Very high Safety Index of 9.8. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a fantastic choice.
Terms and Conditions of BitStarz Casino
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We did not find any unfair or predatory rules in the Terms and Conditions of BitStarz Casino during our review.
Player complaints regarding BitStarz Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 5 complaints about this casino in our database. Because of these complaints, we've given this casino 275 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of BitStarz Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Our database has a total of 156 user reviews of BitStarz Casino, giving it a Great User feedback rating. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company information
BitStarz Casino is owned by Gareton B.V., and we have estimated its yearly revenues to be greater than $100,000,000. This establishes it as a very large online casino within the bounds of our categorization.
BitStarz Casino is licensed by Curaçao Gaming Authority in Curaçao.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
Unlimited in EUR
No win limit
Unlimited in USD
Unlimited in NOK
Unlimited in CAD
Unlimited in AUD
Unlimited in JPY
Unlimited in NZD
Unlimited in RUB
Unlimited in BTC
Unlimited in DOGE
Unlimited in LTC
Unlimited in ETH
Unlimited in BCH
Unlimited in USDT
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at BitStarz Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Russian
Japanese
Chinese
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at BitStarz Casino, your account, withdrawals, or anything else. BitStarz Casino has a fast and professional customer support, judging by the results of our testing.
Slots and casino games at BitStarz Casino
Players can enjoy these types of casino games at BitStarz Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 79 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, ELK Studios, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, 1X2 Gaming, Booming Games, Iron Dog Studio, Belatra Games, Relax Gaming, Bullshark Games, Lucky Games, Smartsoft Gaming, Fantasma Games, Platipus, Slotopia, Win Fast, Lucky Streak, Trusty Gaming, Backseat Gaming, Mancala Gaming, Bulletproof Games, Boomerang Studios, Ad Lunam, Reflex Gaming, NetGaming, Foxhound Games, TrueLab Games, NowNow Gaming, Bang Bang Games, Mascot Gaming, Onlyplay, Four Leaf Gaming, Amusnet, Reel Play, Gaming Corps, Nucleus Gaming, VoltEnt, Gamebeat, Slot Factory, Pineapple Play, Good Times Studios, Max Win Gaming, Fugaso, JINX Gaming, Skywind Group, AvatarUX, Kitsune Studios, Gamzix, 3 Oaks Gaming, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Golden Hero, CT Interactive, Jacks Club, Clawbuster, Electric Elephant, Hacksaw Gaming, 4ThePlayer, Netgame, Print Studios.
BitStarz Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 5 bonuses from BitStarz Casino:
30 FREE SPINS on multiple games
50% up to $100
100% up to $100 and 180 extra spins
50% up to $200
100% up to $100
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
Gareton B.V.
Operator
Gareton B.V.
Platform
SOFTSWISS
Established
2014
Estimated annual revenues
> $100,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BitStarz Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 3 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at BitStarz Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 12
Not Available: 3
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by BitStarz Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
BitStarz Casino payment methods
Browse an overview of payment methods supported by BitStarz Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(143)
Payment methods (143)
Transaction limits
Withdrawal limits
Not limited for USD
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDCADEURAUDJPYNOKNZDRUB
Crypto
Supported crypto currencies.
BCHBTCDOGEETHLTCUSDT
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
4 languages
EnglishChineseRussianJapanese
All languages (4)
English
Chinese
Russian
Japanese
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Excellent
Based on 12 tests
Date and tester
Rating
07 Oct 2025
Jannete H.
Excellent
29 Sep 2025
Katarina D.
Good
05 Aug 2025
Martin L.
Excellent
21 Apr 2025
Jannete H.
Excellent
21 Nov 2024
Zuzana C.
Subpar
08 Oct 2024
Jannete H.
Excellent
07 Jul 2024
Jannete H.
Excellent
10 Jul 2023
Burak O.
Excellent
07 Jul 2022
Burak O.
Excellent
15 Jul 2021
Martin D.
Excellent
09 Feb 2021
Tomas B.
Excellent
15 Jun 2020
Zuzana S.
Excellent
E-mail support rating
Subpar
Average response time: 1h
Based on 1 test
Date and tester
Response time
Rating
23 Mar 2026
Jannete H.
1h
Subpar
User reviews
User reviews of BitStarz Casino
This is a place to share experience with BitStarz Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Great
Rated by 157 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• yesterday
this website is scam and can't cash out, just 200 they take whole day ask for upload the document, all of that documents i already uploaded before and verify , they just give any reason to hold your money when you cash out , after that they just said can't solve the problem now and didn't know when can pay you the 200 , this is scam , careful
this website is scam and can't cash out, just 200 they take whole day ask for upload the document, all of that documents i already uploaded before and verify , they just give any reason to hold your money when you cash out , after that they just said can't solve the problem now and didn't know when can pay you the 200 , this is scam , careful
• 1 month ago
This is the worst casino I could have found online. I won with the free spins, they took away large winnings, leaving only the minimum allowed with their hidden terms and conditions. In the end, they asked me to deposit to withdraw my winnings, they asked me to complete KYC (Know Your Customer) verification, which I submitted correctly, but they rejected my verification. Then, supposedly for responsible gambling, they permanently closed my account. I filed a complaint, but nothing was resolved. They claim I sent false or altered documents, which is untrue. This casino operates like a scam. DO NOT DEPOSIT ANYTHING. I DEFINITELY DO NOT RECOMMEND IT. I WILL PROCEED WITH A LAWSUIT. CASINO GURU SEEMS TO BE ON THE SIDE OF THE SCAMMERS. THEY PERMANENTLY CLOSED MY ACCOUNT, AND MY CASE WAS REJECTED WITHOUT ANY DETAIL EXPLANATION OR EVIDENCE OF THE ALLEGED ALTERED DOCUMENTS!
DO NOT DEPOSIT, YOU WILL LOSE YOUR MONEY
Es el peor casino que pude haber encontrado en internet, gané con los giros gratis, me quitaron grandes ganancias, dejaron solo lo permitido con sus términos y condiciones escondidos, al final me pidieron depositar para retirar mis ganancias, me pidieron hacer el KYC, todo lo mandé correctamente, me rechazaron la verificación, luego según por juego responsable cerraron mi cuenta definitivamente, aquí presenté mi queja y no se resolvió nada, según ellos envié documentos falsos o alterados cuando no es verdad, el casino es de comportamientos tipo casinos ESTAFA, NO DEPOSITEN NADA, DEFINITIVAMENTE NO LO RECOMIENDO, PROCEDERÉ A UNA DEMANDA, CASINO GURU PARECE ESTAR DE LADO DE LOS ESTAFADORES, CERRARON MI CUENTA DEFINITIVAMENTE Y MI CASO QUEDÓ RECHAZADO SIN EXPLICARME A DETALLE O EVIDENCIAR LOS SUPUESTOS DOCUMENTOS ALTERADOS!
NO DEPOSITEN, PERDERÁN SU DINERO
Scam
Estafa
• 1 month ago
SCAM CASINO. They canceled a €1500 legitimate winning using fake bonus excuses. On top of that, they STOLE €100 of my real deposit. I deposited €200 total (I have the official bank TRNs), but they only credited €100 and refused to return the rest. Do not trust this casino, they steal players' real money!"
Truffa
Scam
Not deposit
• 1 month ago
I had won a bit of money tonight. My account was not yet verified. I thought like most other casinos when you have a withdrawal pending it was going to take hours or days. They got it done remarkably fast. I’m so impressed. Customer support is always helpful. Email support responds very quickly. Amazing casino.
Very fast kyc verification
Outstanding customer support
Fast withdrawals
Awesome game selection
I’m not sure I have a negative. If anything I would just say the wagering for bonuses is higher than some other casinos.
• 1 month ago
This casino is the best casino I have ever played at. Verification and withdrawal - in a minute, literally! Very good choice of games and kind and helpful customer service. Trust me, this casino is worth playing.
Fast verification, literally in a minute
Fast deposit
Fast withdraw
Generous bonuses
Great customer service
No negative experiences so far
• 2 months ago
Awesome casino and great customer service, no issues with withdrawing and site runs nicely, 110% recommend
Fast withdrawals
Great selection of games
Great customer service
Awesome casino
• 2 months ago
I started playing Bitstarz because of the deposit bonuses at times seems to be ok but I think the payout rate is a little stingy…
Bonuses are really good
Account verification didn’t allow screenshot
• 3 months ago
I’ve been playing here for almost 3 months and have won a few smaller amounts in the past that I never withdrew. This week, I finally hit a bigger win on a game I hadn’t tried before, and I’m happy to say that I liked it and will try my luck again.
many game providers
deposit payment methods
smooth gameplay
easy deposit
kyc issue
withdrawal process is slow
some slots have lower rtp
• 5 months ago
Nice experience a lot of games, free spins .. many bonus is available
Excellent
• 6 months ago
I am writing this as a cautionary tale for anyone considering Bitstarz. After playing here for over two years and losing more than $100,000 AUD, I feel a responsibility to expose the patterns I’ve seen so that others might avoid the same path. 1. The "Honey-Moon" Phase & The Downward Spiral My experience started with a false sense of security. Within the first six months, I had several "top wins." At one point, I was down about $40k but managed to withdraw $30k, including a single $20,000 AUD win. This was the trap. Those early wins gave me the validation to keep going, but it was all downhill from there. For the last 18 months, it has been a relentless cycle of chasing losses that never return. 2. The Illusion of Randomness While the casino claims to use a Random Number Generator (RNG), the patterns I witnessed felt anything but random. I noticed a consistent "Groundhog Day" effect: Deposit Requirements: Significant wins rarely occurred unless I had already made multiple deposits and was down a substantial amount. The "Tease" Win: When a win finally came, it was almost always slightly less than the total I had deposited—just enough to keep me playing, but never enough to get back to even. The Dry Spells: In the last two months alone, I deposited over $20k, and my largest single win was under $500. The mathematical probability of that happening consistently over 60 days is staggering. 3. The VIP Trap: High Risk, No Reward I reached VIP status, which reveals the "perks" for what they truly are: a way to keep you feeding the machine. The Cashback Myth: You get a $50 USDT bonus for every $500 USDT lost, but you have to manually email them to beg for it. Impossible Terms: These bonuses come with a 35x wagering requirement. Out of the countless times I claimed this, I only cleared the playthrough twice before the balance hit zero. Paltry Incentives: Even as a high-roller, the "rewards" are insulting. Placing in the top 300 players for monthly points (which requires tens of thousands in turnover) nets you a measly $10 USDT. 4. The "Smooth" Crypto Trap The only thing Bitstarz does efficiently is take your money. Because I played with crypto, deposits and withdrawals were seamless and error-free. This is their biggest "positive," but it's also their most dangerous feature—it removes the friction of losing money, making it too easy to "reload" when you are emotional. 5. Final Warning If you are reading this looking for validation to join: this is your red flag. I have seen "big fish" on the leaderboard with 100x my points, meaning there are people losing millions. Don't ruin your life. Your hard-earned money is better off anywhere else but here. I lost $100k and my peace of mind—don't let them take yours.
• 9 months ago
I deposited and started playing, after completing of 1250$ huge wagering i requested a withdrawal of 150$ and they sent me an email containing instruction to complete verification i uploaded all requested documents in the document section as requested, but there intention not to payout my winnings they were rejecting documents 1 by 1 i upload new document they reject it, they request another i upload another and they reject that also. after I was tired and decided to loose all money and not to play there again. I lost 250$. But what they find in my documents there is (220 house number not mentioned in profile when registering). Thanks for all who recommend me this casino as highest rating of 9.7.
LOTS OF GAME PROVIDERS
EASY DEPOSIT AND DEPOSIT PAYMENT METHODS
SMOOTH GAMEPLAY
THEY NOT WANT TO PAY
REJECTING DOCUMENT IN THE NAME OF VERIFICATION
THEY JUST TRY TO FIND A LITTLE THING IN YOUR PROFILE TO STOP YOUR WITHDRAWA
TOTALY UNSATISFIED WITH THE CASINO
UNFARE BONUS POLICY
BitStarz Casino
Hi there,
Olle here, thank you for reviewing us.
First and foremost, I understand that the verification process is a bit annoying. That said, it's a legal requirement for any licensed casino, including ours.
We need to take the verification process seriously, which means that your documents needs to match the information you provided. When there's a mismatch, it's a bit of a problem and can prolong the verification process.
The issue in your case was that you didn't enter your full address in your profile, and just provided one word. Just to provide an example here that others can understand for context, it's like me living on 1437 Magic Sunshine Boulevard and when I enter the address in the profile I just put "Sunshine". No house number, and otherwise incomplete too.
If you're concerned that you'll perhaps gamble away your winnings during the KYC process, the best thing is to put a wager limit on your account which you can do instantly. This will prevent any further play whilst waiting for the KYC to go through.
Olle
• 10 months ago
I love this site soooo much bitstars has become my favorite casino. it easy to deposit and cash out. the games are smoothly playing and very fun to play
Nice design
• 11 months ago
Bitstarz is okay, but their 40x rollover requirements are harsh! I was drawn in by the bonuses, which included their well-known "VIPSPIN25" no-deposit bonus and a few free spins spread over two deposits. The "Level Up Adventure" promotion offered an additional €50 in play-through wagering. When I tried to clear the 40x, my €753 win disappeared. Good luck!
BitStarz Casino no deposit bonus
100 free spins
free spins
KYC required three documents
withdrawal process took 27 hours—not "instant" as promised
40x rollover requirements
• 1 year ago
most of my time if i try new casinos always problem bad experience.but this casino is view good ones.very good live chat very fast withdraw and games selection very good.rtp in this site is as it should be high.it should be perfect example to every other casino how one casino have to be
• 1 year ago
Regular casino. I was recommended by friend, he got the bonus, I didn't. Average experience.
Easy wihdrawal process, customer support reached me fast
Enjoyed interface
Didn't get any bonus
• 1 year ago
I'm very satisfied with the casino. I've often made winnings. At first I only made fiat deposits and withdrawals and I was very satisfied. But about 2 months ago I received an email saying that I am not authorized to make Fiat payments. And they suggested me a few crypto wallets for the next transaction. I agreed to it and was definitely no longer satisfied because you lose every deposit by paying the fees and that was no longer pleasant. I contacted support twice. They were friendly, but I didn't get a clear explanation for the loss of authorization for fiat transactions. I was told that the deposit amount had suddenly changed, and that depending on the domain and regional restrictions, there could be many factors contributing to this. However, support still couldn't explain why I was suddenly only allowed to make crypto transactions.
I even asked if it was in their terms and conditions and they couldn't tell me anything.
very frustrating when you're left in the dark.
If the casino wants to focus more on crypto payments, I would have no objections. but other casinos do the same and still retain the option to use Fiat payments.
Ich bin sehr zufrieden mit den Casino. Habe oft Gewinn erzielt. Anfangs habe ich nur Fiat Ein und Auszahlungen getätigt und ich war sehr zufrieden gewesen. Aber vor ungefähr 2 Monate bekam ich eine Email mit der Info dass ich kein Befugnis habe mit Fiat Zahlung. Und haben mir ein paar krypto Wallet Geldbörse vorgeschlagen für die nächsten Transaktion. Ich bin drauf eingegangen und war definitiv nicht mehr zufrieden denn jeder Einzahlung verliert man indem man die Gebühren zahlt und das war nicht mehr angenehm. Ich bin in Kontakt getreten mit dem Support 2 mal, sie waren freundlich, aber ich bekam keine klare Begründung wegen der verlorene Berechtigung mit Fiat Transaktion, wurde mir gesagt dass die Einzahlung plötzlich verändert werden und je nach Domaine, regionale Beschränkungen , es könnte viele Faktoren als Begründung sein. Nur der Support konnte dennoch mir nicht erklären warum ich auf einmal nur krypto Transaktion tätigen darf.
ich habe sogar gefragt ob es in deren AGB steht und da konnte man mir nix sagen.
sehr frustrierend wenn man im ungewissen da steht.
wenn das Casino sich mehr auf krypto Zahlung sich konzentrieren will, hätte ich keine Einwände. aber andere Casino tun das selbe und behalten dennoch die Möglichkeit auch können auf Fiat Zahlung zu greifen.
Casino site clear and easy overview
Casino seite übersichtlich und einfacher Überblick
Crypto deposits and withdrawals
Krypto Ein und Auszahlungen
Fiat transactions are possible for other players
Für andere Spieler sind Fiat Transaktion möglich
Bonus offers available every day
Jeden Tag Boni Angebote möglich
Support friendly and helpful
Support freundlich und hilfsbereit
I was denied authorization to make Fiat payments without any clear explanation
Mir wurde die Befugnis entzogen für Fiat Zahlung, ohne klaren Erklärung
When making crypto transactions you lose money with fees
Bei Krypto Transaktion verliert man Geld mit Gebühren
• 1 year ago
I tried BitStarz because of all the glowing reviews and awards they keep mentioning. At first glance, it seemed like a solid choice—big game selection, crypto-friendly, polished UI.
But once I got into it, the cracks started to show. Bonuses looked great until you read the fine print—high wagering, short time limits, and weird restrictions. Support was polite but slow, and I had a couple of withdrawals that took way longer than advertised.
Overall, it felt like a place that used to be great but stopped caring once the reputation was built.
BitStarz Casino
Hi TNAGambler!
Thank you for reviewing us :)
Really appreciate you for giving honest feedback. When it comes to the wagering, I know that it's on the average side. Our goal is to give standard wagering so we can give more of them.
The other option would be to give fewer but with lower wagering and it's a bit tricky as everyone is a bit different :) There are some promos we have who also only carry 1x or 10x wager, but I get your point that those are in minority.
As for the time limits and restrictions for the bonuses, would you be able to give me a bit more insight? What time limits do you find concerning as well as what restrictions? That would help me a lot :)
I'm also sad we come across as in that we stopped caring :/ I can assure you we always cared, and in order to convince you of that, I'm grateful for your feedback to make sure we live up to that :)
Olle
• 1 year ago
I won a large amount off a small crypto deposit. The KYC process was very quick (ID, proof of address, selfie). After the KYC, I was told that the withdrawal would take a bit longer due to the significant win. Surprisingly, the withdrawal was processed extremely quickly after, and the crypto was transferred within 10 mins. Will be using them a lot more in the future.
Fast withdrawal
Transparent customer service
BitStarz Casino
Hi MrDeepy!
Congratulations on your nice win first of all :)!
Really happy to hear everything went smoothly with the KYC and withdrawal which is a huge focus of ours. As you trust us with a deposit, we want to make sure we hold up on our end and make sure you get your winnings fast too :)
Thank you for such a nice review and I wish you the best of lucking going forward!
Olle
• 1 year ago
Bitstarz casino is a proven casino that withdraws winnings. I can't say anything bad about it. Many providers and slots. I don't use bonuses there
Bitstarz казино проверенное казино, которое выводит выигрыши. Плохого о нем ничего не могу сказать. Много провайдеров и слотов. Бонусы там не использую
Fast payouts
Быстрые выплаты
The site regularly slows down
Сайт регулярно тормозит
• 1 year ago
I've heard a lot of good things about Bit Starz from my friends, so I decided to give it a shot. And I have to say, the quality of support really impressed me. The team always responded quickly and politely. Even though I didn't always hit the jackpot, the whole experience is pretty exciting.
Good joining experience.
• 1 year ago
My first review was rejected. This casino has a jackpot mania game that is impossible to win you have to get exactly the number they show in so many spins that is so hard to do. So when you get alot of points and get all excited you lose. Even customers who spend a lot get cut off for bonuses. Avoid!
No support for loyal customers
Unfair practice
• 1 year ago
BitStarz acted like everything was fine while I was depositing and losing money. But the second I had some decent winnings, they slapped me with a bogus country restriction. They already had all my KYC documents from the start, so why wait until I won? Avoid these scammers at all costs!
• 1 year ago
If you love slots, this casino has an incredible variety. I just wish all of the games had high RTPs, as some of them seem a bit lower than what I’ve seen elsewhere.
Massive slot selection
rare games
frequent new releases
Some slots have lower RTP than expected
• 1 year ago
- lot of boni every week - real-time withdraw on German Bank accound - 24h/7d friendly and helpful live support - my biggest win (28k) was in my German bank account within 3 hours in several transfers, I couldn't believe it myself. From that moment on I know there is no better casino <3
lot of providers and games
good rtp
realy nothing negatives
BitStarz Casino
Hi Pepps!
Wow, I don¨'t think we could have gotten a better review than that. Thank you so much for spending your valuable time to write it :) you're the best!
Olle
• 1 year ago
Loved it easy to find website great staff and payout was awesome I love these ppl
Fast withdrawal
Slow games
BitStarz Casino
Hi Carliedrivers63!
The love is 100% mutual :) thank you so much for being a loyal player and writing such a kind review about us : )
As for the negative about slow games, please please reach out to support (if you haven't already) so they can investigate for you :) I want to make sure you have the most incredible experience with us : )
Olle
• 1 year ago
This is a casino worth depositing at. The customer service is very good and very quick to reply to and solve any issues. Also very friendly. The free spins were easy to claim by verifying my cell number in the chat section. Good game options and they accept ZAR currency which is great.
• 1 year ago
Lovely, its really like live casino. I really enjoued, the games are also fantastic, very good support and i will definietly play again.
Lovely games
Its like a real casino
Great bonuses
its slow
not much winning
BitStarz Casino
KKV7, thank you so much for your review!
I really appreciate you giving us a 5/5 despite not winning a lot. You highlight something that is so important and that it's hard to wrap one's head around sometimes (and I don't blame people for it).
It's that casinos can't in honesty be praised for big payouts or scorned for losses. This in the sense of the games paying our or not. It's out of our control.
What we can be judged on is reliability, fast withdrawals, easy to use, good support, bonuses, etc. I'm super grateful that you were able to give such a nuanced review.
So grateful for you,
Olle
• 1 year ago
Just registered and everything is so clear and fast and efficient. Deposit, withdrawal, available games, website visual and option available.
BitStarz Casino
Hi ram_mrjoker!
Or, selamat pagi! : ) terima kasih!
Thank you so much for your amazing review of us :) I can't express my gratitude of you taking your time to come here to write such a nice post about us!
Wishing you all the best of luck in the future!
Olle
• 1 year ago
I have played on this online casino site since SEP 10, 2015. I have had nothing but positive experience. I deposit with BTC & if I win & want to withdraw it is a very fast process.
fast withdrawals
very fun experience playing slot games, they have allot.
no negative experience
BitStarz Casino
Hi JWC1961,
Thank you so much for your review and even more for your loyalty over all these years. This means you started playing the same month and year as I started to work for BitStarz! : )
Truly appreciate your kind words and for sticking with us all this time. You're the real MVP!
Olle
• 1 year ago
Bitstarz has a really good selection of games – slots, live games, you name it. They’ve got a bit of everything, so there’s always something new to try. The customer support also deserves a mention; they’re quick to respond and actually helpful.
Wide variety of games
bonuses are decent
Pop-ups on screen
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