Betsson Casino review

Name: Betsson Casino review
Item: Betsson Casino BR
Rating: 8.6
Author: Zuzana Cirochova

8.6/10Safety Index High by Casino Guru

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No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Show company details

Payment methods

Withdrawal limits

per day

500,000 R$

Owner Betsson Group

Operator Simulcasting Brasil Som e Imagem S/A

Established 2025

Estimated annual revenues

> $100,000,000

Licensing authorities

Brazil

OverviewBonusesUser reviews34Safety Index explainedDiscussion1Payment methods1

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Betsson Casino Review

This review examines Betsson Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Betsson Casino scored a High Safety Index of 8.6, which is why it could be considered a favorable option for most players in terms of fairness and safety. Continue reading our Betsson Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of Betsson Casino

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Betsson Casino, we have looked closely into the Terms and Conditions of Betsson Casino and reviewed them. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.

Based upon our estimates and collected information, we consider Betsson Casino a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

Based on our findings, no important casino blacklists feature Betsson Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, Betsson Casino has scored a Safety Index of 8.6, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Terms and Conditions of Betsson Casino

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Betsson Casino to be somewhat unfair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding Betsson Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 10 complaints about this casino in our database. Because of these complaints, we've given this casino 1,869 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Betsson Casino

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

The user satisfaction feedback of Betsson Casino shared by 33 users has resulted in a Good User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company information

Betsson Casino is owned by Betsson Group, and we have estimated its yearly revenues to be greater than $100,000,000. This establishes it as a very large online casino within the bounds of our categorization.

Betsson Casino is licensed in Brazil.

Payment options, withdrawal limits and win limits

Betsson Casino supports 1 payment method. This includes: PIX.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
BRL 500,000 per day	No win limit

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The options available at Betsson Casino can be seen in the table below.

Language	Website	Customer support	Live chat
Portuguese			24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Betsson Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Betsson Casino as average.

Betsson Casino slots and casino games

Players can enjoy these types of casino games at Betsson Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 55 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Playson, iSoftBet, ELK Studios, Ezugi, Push Gaming, Endorphina, Wazdan, Lightning Box, Iron Dog Studio, Relax Gaming, Greentube, Inspired Gaming, AceRun, Smartsoft Gaming, Origins (playtech), Bluberi Gaming, Indigo Magic, Wizard games, Bundesliga Virtual, Reflex Gaming, Spribe, Sega Sammy, Bang Bang Games, Amusnet, PG Soft (Pocket Games Soft), Reel Play, Atomic Slot Lab, Synot Games, Crucible Gaming, Stakelogic, Caleta Gaming, Peter & Sons, Kalamba Games, Betradar, Games Global, Gaming Realms, Light & Wonder, Rarestone gaming, 4ThePlayer, Hacksaw Gaming, Print Studios.

Betsson Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

Unfortunately, we currently do not have any bonus offers from Betsson Casino in our database.

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

per day

500,000 R$

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

No keno

No scratch cards

eSports betting

Crash games

Language options

Portuguese website

Only Portuguese customer support

Only Portuguese live chat

Game providers

Show all (55)

Casino screenshots

Positives

Good selection of games
High withdrawal limit
Tournaments available
Various responsible gaming options available
Live chat support is available 24/7
Nice website

Negatives

Only one payment method is available

Author: Zuzana Cirochova Last updated: 02 Mar 2026 Anything incorrect or missing?Let me know

Betsson Casino bonuses

Browse all bonuses offered by Betsson Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Betsson Casino

This is a place to share experience with Betsson Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 34 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

CallumWinters

Silver

Iceland

• 3 days ago

With a strong reputation, the platform offers a large game selection, stable gameplay, and fast verification. Payments are usually fast and reliable, supported by helpful customer service. While the design and features could be improved, it is still a solid and trustworthy choice for players.

frank030395

Bronze

Philippines

• 5 months ago

So my friend from another country recommended this site, saying it was great. I tried accessing it, but first I asked customer support if my country was allowed. They said my country was welcome, haha. I still read through their terms, and my country wasn’t listed as restricted, so I went ahead and tried to create an account. But when I tried logging in, it wouldn’t work, it just kept loading. I contacted customer support again, and suddenly they said I wasn’t welcome. They even gave me a link to read. When I checked it, it said my country was only restricted for poker, not for account creation. So I confronted them, and they said they’d escalate the issue. A few days later, they suddenly told me I wasn’t allowed to create an account after all. Their customer support is just really confusing.

Recommended by an overseas friend.

Customer support was dishonest.

Eriksson

Silver

Sweden

• 7 months ago

I gave Betsson Casino a try and honestly the experience wasnt as good as I expected. Yes they do have fast withdrawals with high limits which is a strong point. But for me the negatives stood out more.

Quick withdrawals
High cashout limits

Fewer withdrawal methods than deposit methods
Website looks outdated for me
Customer support felt like a bot

mauroalgisi

Platinum

Italy

• 7 months ago

Betsson is a serious and safe site, I had to change my mind, excellent graphics, serious and prepared support, very fast payments. Withdrawal with Skrill, free bonuses every day, they are the TOP of ADM online casinos, keep it up!!!

Quick withdrawals
Prelievi rapidi
Great graphics
Ottima grafica
Kind and knowledgeable support
Supporto gentile e preparato
Free bonus every day
Bonus gratis ogni giorno

Sometimes the site is slow
Certe volte il sito è lento

SwedishDog

Bronze

Sweden

• 8 months ago

Good online casino,but they have to work a lot to improve business. Not sure that im coming back here

Friendly customer support

Slow website,many bugs while playing..

KAOSS188

Silver

Italy

• 8 months ago

Quick registration and great bonuses... engaging and very interesting slots... Active chat.

Simple and engaging games
Giochi semplici e coinvolgenti
Great bonuses
Ottimi bonus

Nobody
Nessuno

cosber1992

Bronze

Mexico

• 9 months ago

It's an excellent game in every way, and its payment methods are good and reliable.

Very good in everything
Muy bueno en todo
Good games
Buenos juegos

None
Ninguno

krken

Bronze

Sweden

• 9 months ago

Good bonuses, no crypto topup option. Decent slots platform in general.

I received a bonus right after sign up. No crypto top up, not really convenient for me, but good option if you use visa, but I withdraw and change for another one. Maybe come back if you do crypto in future.

Pellek05

Gold

Italy

• 11 months ago

I signed up as soon as I landed in Italy
Leaving aside the almost non-existent bonus
My first experience was great even though it took many days to withdraw... From that moment on, playing frequently there was no longer any way to have a small win (as a player I know how it works) but this is too obvious.... Case history? Possible but when you can access free spins or bonuses several times in different slots and these pay very little, the doubt often arises that this is frequent.

Good selection of games
Buona selezioni di giochi

Very slow withdrawals and misleading description
Prelievi lentissimi e descrizione ingannevole

juldwn3

Bronze

Ireland

• 1 year ago

This casino just stole 1750€ of my deposit "because they have right to close account at any time" I would not recommend anyone to play there, they are dirty scammers.

unfair ToS
poor & rude customer support

Leoca79

Silver

Italy

• 1 year ago

I had to wait more than a week to see a withdrawal of €5000 paid. When I started to ask for payment, an operator responded rudely.

Decent selection of games
Selezione di giochi discreta

Very slow withdrawals
Prelievi lentissimi
Unexciting gaming experience
Esperienza di gioco non entusiasmante
Rude customer service
Assistenza clienti scortese
Site graphics not very intuitive
Grafica del sito poco intuitiva

msheeler86

Silver

Canada

• 1 year ago

Great expierence deposit 50$ via interac e transfer got balance up to 100$ curious on how their withdrawal process was so cashed out no complications money in my account in 1hour will be playing there again

Fast withdrawal
Good game selection
Deposit methods

analiaaltinier

Silver

Argentina

• 1 year ago

It is one of the Casinos that I like the most and I pay the most attention to all the games and updated information.

Fast deposits and withdrawals
Depositos y retiros rapidos
Many tournaments
Muchos torneos
Accessible games
Juegos accesibles
Attention via email or instant chat
Atención via mail o chat instantánea

STAFFIELOVER

Silver

Argentina

• 1 year ago

I love that it has goals, challenges, sports, tournaments, cool new games, excellent betting values.

Excellent tournaments
Torneos excelentes
New games
Juegos nuevos
Fast withdrawals
Retiros rapidos
Super fast attention
Atencion super rápida

Blank79

Gold

Argentina

• 1 year ago

I used this platform years ago, good platform, good prizes but since it is in Argentina the games are very expensive and the prizes very very low in relation to the bet.
They also stopped giving bonuses and no longer offer any deals.
In the end I was very disappointed.

Immediate payment on all
Pago inmediato dentro de todo
Wide variety of games
Gran variedad de juegos

Few promotions and bonuses
Pocas promociones y bonificaciones
Since it was enabled in Argentina, the games are very expensive and the winnings are very low.
Desde que esta habilitado en argentina los juegos son carisimos y las ganacias muy bajas

Wojciechowski

Silver

Poland

• 1 year ago

Great casino, I have been playing here for a long time. There are no problems with withdrawals, support works in Polish. A wide selection of games. What's more, not only me, but also my friends play in this particular casino, so I can confidently recommend it.

poivon

Gold

Brazil

• 1 year ago

It was my number one casino, until I started making big winnings and coming out on top, and then my account was blocked overnight with no explanation or reason.

They just told me that they had decided to close my account and that the decision was irreversible. When I tried to find out the reasons, the support operators told me that the house has the right to do so and it was not possible to unblock my account.

The only explanation I could think of was that I had made a lot of money, and I was at an advantage because I hadn't done anything irregular to be blocked, but it seems I'll never know the reasons.

Many games
Muitos jogos
Winnings are possible
Ganhos são possíveis
Quick withdrawals
Saques rápidos

Blocking accounts without warning
Bloqueio de contas sem aviso
Bad bonus program
Programa de bônus ruim
Support operators fall short
Os operadores de suporte deixam a desejar
Unfair T&Cs
T&C injustos

Hec7ore7o

Diamond

Mexico

• 1 year ago

This site offers you a good variety of games, its operation is without interruptions, the games do pay and registration as their deposits and withdrawals are almost instantaneous.

Good selection of game providers
Buena selección de proveedores de juegos
Deposits and withdrawals in minutes sometimes hours
Depósitos y retiros en minutos a veces horas
Good design
Buen diseño

We need a better bonus program
Hace falta mejor programa de bonificación

pavlyukivan548

Bronze

Poland

• 1 year ago

I've been playing here for a while, so far so good. Lots of games and convenient interface. However, there are constant problems with payments. There are often delays and the commission is unclear.

many games
wiele gier

commission
prowizja

ANTONENKAYAHOR

Bronze

Ireland

• 2 years ago

I started playing at the Betsson casino not long ago, transitioning from other platforms, and until the moment of withdrawing funds, I often encountered minor glitches in the site's operation, but I tried to overlook them. However, when it came to withdrawing my winnings, ignoring the elephant in the room became completely impossible!

Having experience playing at other casinos, I know how important it is to responsibly approach the verification of your data – I did this in the case of playing at Betsson, successfully and fully verifying my personal information. However, as soon as it was time to claim my winnings, an unpleasant surprise awaited me from the casino administration: it turns out that successful verification at Betsson does not guarantee you receiving your own winnings! On the contrary, the dubious characters from the casino administration stated that in order to withdraw the money, I first need to undergo verification at CasinoEuro!

There is no doubt that this whole story was invented solely to keep the money on the casino balance for as long as possible or to prevent it from leaving altogether. After all, who knows what the next ""mandatory step"" for verifying my verification (!!!) these charlatans will take? I'm sure I'm not the only one who has encountered such a problem, so I urge you to share your gaming experience at this casino.

As for me, I'm not going to give up and throw in the towel, and ultimately the Betsson administration will either have to return my money or admit to fraud and deception of their players.

scammers

mateuzs

Bronze

Poland

• 2 years ago

the best casino for Polish users. large selection and good service

games
gry
choice
wybór
responsiveness
responsywność

gabrielbelch

Bronze

Brazil

• 2 years ago

This site is truly one of the best to join and play on. You won't be let down. They promptly verify and approve documents, making the experience even better. The casino is awesome, and the withdrawals are super fast. The live chat support is also fantastic. Thank you!

Angelote55

Silver

Spain

• 2 years ago

I do not doubt that at other levels it is a great casino, but what is related to playing slots using the mobile is a disaster. They do not have an app, so playing with the browser takes a long time or the search for any slot does not work directly. What's more, it even has the bug that if you select a provider, you may be surprised that a slot appears that the search engine considered non-existent. Then when you finish playing in each slot there is no possibility of exiting the game. For all these reasons I have decided not to play again in this online casino. I must also clarify that my phone is of an upper mid-range. Greetings

Quick customer service response.
Respuesta rápida de atención al cliente.

They don't have an app.
No tienen app.
The search takes a long time to load, sometimes it crashes and from the slot menu there is no possibility to exit.
La búsqueda tarda mucho en cargarse, algunas veces se bloquea y desde el menú de las slot no viene la posibilidad de salir.

Grande2020

Silver

Sweden

• 3 years ago

a Trustworthy casino , good collections of slots and good , withdrawals is fast

alextzev

Bronze

Greece

• 3 years ago

like all casinos, Betsson is user-friendly at the beginning, bonuses in every game with not particularly good rewards, however. at first like in all casinos you enjoy your money and really have fun. very quickly, however, it closes, the games become highly manipulable and it's like throwing your money into a black hole with no return. in this particular company I happened to play 400 euros in spins of 20 and 40 cents and it disappeared for me in 30 minutes without a bonus without any return to the spins, a real disaster. They didn't even keep the pretenses so that I could have at least a little fun. I don't know what experiences the rest of you have, but for me this particular company is a nightmare

joseademir

Bronze

Brazil

• 3 years ago

I'm currently using it and I'm satisfied.

good service
bom atendimento
quick and profitable bets
apostas rápidas e lucrativas

slow website
site lento
service could be faster
poderia ser mais rápido o atendimento

StephanM

Bronze

Germany

• 3 years ago

I had no problems at all when using this casino. Fast withdrawals, pretty big payouts. Verification process is quick and without any issues. Big variety of games. Decent client's support. Maybe the design is the only casino's drawback

Fast withdrawals
Pretty high payouts
Good customer support
Huge variety of games

Design doesn't look great

jahane

Bronze

Brazil

• 4 years ago

earnings are good but could update site more often

good gains
bons ganhos

outdated website
site desatualizado

vplus82

Unregistered user

Germany

• 4 years ago

At Bettson's partner "racebets" I signed up by mistake because I'm not a fan of horse racing. I had 30€ credit on the account which I wanted to withdraw. For verification, I sent my identity card, bill from the electricity provider and a bank statement. Instead of my account being verified, I got a message that there would be discrepancies between my date of birth and the data on the ID card and that I should send a bank statement again with my bank details, which I already did. For me it's a chicane and I don't give a damn about the 30€ and prefer to publish my opinion here. Now I wrote another email with my documents to racebets and received an email from Bettson that my email address is unknown and cannot be processed.

problems with verification
Probleme mit Verifizierung
problems with payment
Probleme mit Auszahlung

Torontoraptors50

Silver

Canada

• 4 years ago

Fast payout,after verification no problem withdrawals,website design is outdated,this year in the summer i won good amounts of cash but when winter comes all winnings stopped

Fast withdrawals,
good amount of slot machines
No hassle payouts
Painless verification

Outdated design
Long period of cold slot machines

Safety Index of Betsson Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Betsson Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.6/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in Portuguese):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in Portuguese):
Why we find the bolded part of the rule unfair
Read less
Read more
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in Portuguese):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Portuguese):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in Portuguese):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Portuguese):
Why we find the bolded part of the rule unfair
Read less
Read more
Playing games with high jackpots exclusively is against the rules
T&C copied from the casino's website (in Portuguese):
Why we find the bolded part of the rule unfair
Read less
Read more

Complaints about Betsson Casino and related casinos

(33)

33All1Opened10Unresolved6Resolved16Rejected

Complaints directly about Betsson Casino

Current status Waiting for Casino Guru to reply 5d 22h 59m 34s

Player's winnings have been confiscated.

The player from Greece successfully met the wagering requirements after depositing 1000 euros and growing his balance to 11000 euros. However, upon attempting to withdraw his winnings, he discovers his account is blocked, and the casino states they withheld his winnings, indicating he does not play for fun.

Read moreRead less

Opened Submitted: 14 Apr 2026

Our verdict No reaction

Player's winnings have been confiscated.

The player from Finland had successfully completed the wagering requirements for a welcome bonus but faced issues with a withdrawal request. The casino claimed that the same IP address had been used before, leading to the cancellation of the payout and withholding of winnings, which he contested as fraudulent activity. The Complaints Team attempted to resolve the issue by contacting the casino multiple times without success. Due to the casino's lack of cooperation, the complaint was marked as unresolved and the casino's rating was negatively affected. The player was advised to contact the relevant licensing authorities for further assistance.

Read moreRead less

Unresolved Submitted: 09 Dec 2025

Disputed amount: €341

Our verdict Case closed

Player’s payout is delayed.

The player from Chile faced delays in receiving his earnings from the casino, which had been outstanding for one day. He expressed frustration and accused the casino of being a scam. The issue was resolved when the player was advised about the typical processing times for withdrawals and KYC verification. After confirming that the issue was resolved, the complaint was marked as 'Resolved' in the system. The player was encouraged to reach out for any future issues.

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Resolved Submitted: 17 Nov 2025

Disputed amount: $34,960 CLP

Our verdict Case closed

Player's withdrawal request is delayed.

The player from Italy experienced difficulties with a withdrawal request made a month ago after a larger win. He had submitted the necessary documents multiple times, including a bank statement, but continued to receive repeated requests for the same information. The issue was resolved, and he was paid by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for any future issues.

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Resolved Submitted: 10 Oct 2025

Disputed amount: €5,000

Our verdict No reaction

Player claims that payment has been delayed.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue remained unresolved as the casino had not responded to inquiries regarding the player's missing winnings, despite multiple attempts by the Complaints Team to escalate the matter. The player was advised to contact the Greek Gaming Supervision and Control Committee for further assistance, as the casino's lack of cooperation had hindered resolution efforts.

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Unresolved Submitted: 10 Jul 2025

Disputed amount: €1,390

Our verdict Player stopped responding

Player’s winnings are confiscated.

The player from Finland was unable to withdraw his €850 winnings after being asked for identity verification documents and subsequently being locked out of his account. While he attempted to submit a new passport, the casino refused his payout despite his earlier deposit of €200. The Complaints Team extended the inquiry period but ultimately had to close the complaint due to the player's lack of response to their messages and reminders. The player retained the option to reopen the complaint in the future if he chose to continue communication.

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Closed Submitted: 02 Jun 2025

Disputed amount: €850

Our verdict No reaction policy

Player's winnings have been confiscated.

The player from Greece had won €4,000 after playing at the casino but experienced account closure and confiscation of his winnings, with the casino claiming he had violated terms and conditions. He asserted that he had only deposited €500 of his own money and had documentation supporting his claims. The Complaints Team was unable to resolve the issue as the casino did not cooperate, and the complaint was marked as "unresolved." The player was advised to contact eCOGRA for further assistance.

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Unresolved Submitted: 18 Mar 2025

Disputed amount: €4,000

Our verdict No reaction policy

Player experiences a delayed verification process.

The player from Ireland faced ongoing challenges with account verification after requesting a withdrawal. Despite submitting the required KYC documents, including a passport photo and address proof, the casino claimed to have not received them and continued to ask for resubmission. The player suspected a scam due to these repeated issues. The Complaints Team concluded that the casino was uncooperative and recommended that the player contact eCOGRA for further assistance, marking the complaint as 'unresolved' in their system.

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Unresolved Submitted: 17 Dec 2024

Disputed amount: €2,539

Our verdict No reaction policy

Player's winnings are confiscated due to duplicate account claims.

The player from Norway had won money at Betsson Casino and had attempted to withdraw his winnings. However, the casino claimed he had double accounts, which he denied, and was withholding the payout based on this allegation. The player had not completed the KYC verification and had played with a welcome bonus. The Complaints Team was unable to resolve the issue due to the casino's lack of cooperation and recommended contacting eCOGRA for further assistance. The complaint was marked as 'unresolved' in the system.

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Unresolved Submitted: 16 Aug 2024

Disputed amount: €463

Our verdict Case closed

Player’s withdrawals repeatedly delayed.

The player from Greece won 1000 EUR at Betsson and faced multiple failed withdrawal attempts due to alleged bank issues and repeated document requests. Despite full document approval, withdrawal attempts continue to be canceled, leaving the player frustrated and seeking 960 EUR.

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Resolved Submitted: 06 Aug 2024

Disputed amount: €960

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