Since an early age, Mária has had a fondness for foreign languages, especially German and English. She previously attended university and worked in a shop. Later, she realized she needed to put her skills to better use, so she took a significant step on her professional path by joining our team as a...
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Mária B.
Author
Mária Buvalová
Casino Analyst
Since an early age, Mária has had a fondness for foreign languages, especially German and English. She previously attended university and worked in a shop. Later, she realized she needed to put her skills to better use, so she took a significant step on her professional path by joining our team as a...
Bets24 Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Bets24 Casino has a Very low Safety Index of 3.2, which means it ranks very low in terms of fairness and safety according to our methodology. Proceed with reading our Bets24 Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of Bets24 Casino
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Bets24 Casino, we read and assessed Terms and Conditions of Bets24 Casino in-depth. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
Considering our estimates and the factual data we have collected, Bets24 Casino appears to be a small to average-sized online casino. This casino has a very high value of denied payouts in player complaints with respect to its size. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we know, no relevant casino blacklists include Bets24 Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All in all, when combined with other factors that come into play in our review, Bets24 Casino has landed a Very low Safety Index of 3.2. We highly encourage players to avoid this casino and seek out one with a higher Safety Index.
Bets24 Casino Terms and Conditions
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Bets24 Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Bets24 Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 1,480 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Bets24 Casino user feedback and reviews
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
So far, we have received only 3 player reviews of Bets24 Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Bets24 Casino company data and licenses
Bets24 Casino is owned by Bets24.io Ltd and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Bets24 Casino has a gambling license issued by Curaçao eGaming in Curaçao.
Win and withdrawal limits, payment options
Bets24 Casino accepts deposits via 11 payment methods. This includes: Mastercard, VISA, Bitcoin (BTC), Bank transfer, Tron (TRX), Litecoin (LTC), Tether (USDT), Ethereum (ETH), PIX, Dogecoin (DOGE), Ripple (XRP).
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 2,000 per day
No win limit
EUR 10,000 per week
EUR 25,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Bets24 Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
Russian
German
Finnish
Swedish
Italian
Czech
Greek
French
Polish
Norwegian
Romanian
Dutch
Turkish
Hindi
Hungarian
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Bets24 Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Bets24 Casino to be good.
Bets24 Casino slots and casino games
Bets24 Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 74 casino game providers are available. This includes TaDa Gaming, Blueprint Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Betsoft Gaming, Playson, Amatic, Evoplay, BGaming, GameArt, Endorphina, Spinomenal, Leander Games, Booming Games, Tom Horn, Belatra Games, Booongo (BNG), MrSlotty, Smartsoft Gaming, Turbo Games, Platipus, Formula Spin, Swintt, Phoenix7, Altente, Betilus Gaming, Lucky Streak, Mancala Gaming, Reflex Gaming, BF Games, OneTouch, JDB Gaming, Flatdog, CT Gaming, Reevo, Bang Bang Games, Mascot Gaming, Vivo Gaming, Onlyplay, PG Soft (Pocket Games Soft), Jade Rabbit Studio, Reel Play, Nucleus Gaming, Gaming Corps, Gamebeat, 100HP Gaming, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Caleta Gaming, AvatarUX, F*Bastards, Everest, NGM Game, Air Dice, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Popiplay, CT Interactive, Apparat Gaming, InOut, PatePlay, Barbara Bang, Clawbuster, 7Mojos, Hacksaw Gaming, Netgame, Ruby Play, Spin Fury Gaming, Ka Gaming.
Bonuses and codes offered by Bets24 Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 3 bonuses from Bets24 Casino in our database, including:
50% up to €2,000 and 50 extra spins
100% up to €2,000 and 50 extra spins
100% up to €2,000 and 50 extra spins
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Bets24.io Ltd
Established
2024
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Bets24 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Negative
Operates with a fake license
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Casino Bonuses
Bets24 Casino bonuses
Browse all bonuses offered by Bets24 Casino, including their no deposit bonus offers and first deposit welcome bonuses.
This is a place to share experience with Bets24 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The casino has a very difficult KYC procedure where they want all documents in English and email contact is very tough! You may receive a response after 10 - 15 days, but KYC documents are rejected immediately without explanation. All the slots work well for a while, then they start to get more and more complicated and run super slow! Chat help is available, but they can't do much and all communication must go via email... Have a feeling that getting money paid out is almost impossible, if you play with bonus money, most games are prohibited and money is confiscated immediately if you give wrong! Casino sends email advertising for good ratings on Trustpilot and is lured with 25 free spins... This casino should be avoided completely!
Casino har väldigt svår KYC procedur där dom vill ha alla dokument på engelsk språk och e-mail kontakt är väldigt segt! Man får svar kanske efter 10 - 15 dagar, men KYC dokument avvisas omgående utan förklarning. Alla slottar funkar ett tag bra, sen börjar dom krångla mer och mer och går super långsamt! Chatt hjälp finns, men dom kan inte göra så mycket och allt kommunikation ska gå via e-mail... Har en känsla att få pengar utbetalt är nästan omöjligt, om du spelar med bonus pengar, flesta spel är förbjudna och pengar konfiskeras direkt om du ger fel! Casino skickar e-mail reklam för bra betyg på Trustpilot och lockas med 25 gratisspin... Detta casino ska man undvika helt och hålet!
Nothing
Inget
Email response after about 10 days
E mail svar efter ca 10 dagar
Chat help almost insignificant
Chatt hjälp nästan obetydligt
KYC procedure very difficult, English language required
KYC procedur väldigt svårt, krävs engelsk språk
very technical difficulties with the actual gameplay
I registered at this casino a few days ago. Now I'm trying to withdraw my winnings. All documents (ID, bank card, selfie with ID) were accepted after 3 days. Unfortunately, my proof of address was not. They only accept documents written in English. I don't know what to do (I live in Germany). Support is not helpful.
Habe mich vor einigen Tagen in diesem Casino angemeldet. Versuche jetzt meinen Gewinn abzuheben. Alle Dokumente (ID, Bankkarte, selfie mit Id) wurden nach 3 Tagen akzeptiert. Mein Adressnachweis leider nicht. Dort werden nur in englischer Landessprache verfasste Dokumente akzeptiert. Weiß nicht was ich tun soll (ich wohne in Deutschland). Der Support ist nicht hilfreich.
good selection of games
gute Auswahl an Spielen
very slow verification
sehr langsame Verifizierung
only English language documents are accepted
es werden nur englischsprachige Dokument akzeptiert
I have been playing at this casino for a couple of weeks. There is no respect for responsible gambling, my account is reopened over and over again despite my reporting my gambling addiction. The chat says that the withdrawal is processed in 24 hours but it is not true, it takes several days (and they are not processed on the weekend) Run away from this place
Llevo jugando en este casino un par de semanas. No existe respeto por el juego responsable, se reabre la cuenta una y otra vez pese haber comunicado mi adicción al juego. El chat dice que el retiro se procesa en 24 horas pero no es cierto, tardan varios días ( y el fin de semana no se procesan) Huye de este sitio
Nothing
Nada
Very slow withdrawal processes
Procesos de retiro muy lentos
No respect for responsible gaming
Ningún respeto por el juego responsable
Impossible to withdraw. Verified account and they constantly reject the withdrawal
Imposible retirar. Cuenta verificada y rechazan el retiro constantemente
Discussion
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