OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods

Matej L.

03/2026

Read our BetMGM Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Virginia

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Pros and cons

24/7 Customer support
Simple and clean website design
Huge selection of game providers
Live dealer games are available
Unlimited withdrawals

Only payments by bank transfer are available

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 10 Not Available: 5

Game providers

Show all (57)

Payment methods

Transaction limits

Withdrawal limits

Unknown

Win limits

Unknown

Language options

Website

Available in 1 language

Dutch

Live chat

Available in 2 languages

EnglishDutch

Customer support:

Available in 2 languages

EnglishDutch

Licensing authorities

Netherlands (KSA)2080/01.294.774
Verified

Casino screenshots

BetMGM Casino Review

For this review, our independent casino review team put BetMGM Casino through its paces. We used our casino review methodology to look at what it does right and what could be better. All the key facts – from the casino's licenses and Terms and Conditions to player complaints, support, and limits – were checked by our team. They used these to decide if this casino is safe and honest, one to avoid, or somewhere in the middle.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. BetMGM Casino has a Very high Safety Index of 9.8, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Continue reading our BetMGM Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index of BetMGM Casino – Is it fair and safe?

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of BetMGM Casino, we have looked closely into the Terms and Conditions of BetMGM Casino and reviewed them. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.

BetMGM Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we know, no relevant casino blacklists include BetMGM Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All in all, when combined with other factors that come into play in our review, BetMGM Casino has landed a Very high Safety Index of 9.8. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.

BetMGM Casino Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of BetMGM Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about BetMGM Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 72 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

BetMGM Casino user feedback and reviews

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

So far, we have received only 4 player reviews of BetMGM Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

BetMGM Casino company data and licenses

BetMGM Casino is owned by 21 Heads Up Ltd and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

BetMGM Casino has a gambling license issued by Kansspelautoriteit in Netherlands.

Win and withdrawal limits, payment options

BetMGM Casino accepts deposits via 3 payment methods. This includes: iDEAL, Trustly Pay, Bank transfer.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at BetMGM Casino.

Language	Website	Customer support	Live chat
English			24/7
Dutch			24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at BetMGM Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of BetMGM Casino to be good.

Slots and casino games at BetMGM Casino

BetMGM Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, Jackpot games, Live games, Keno, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 57 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, Playson, iSoftBet, Ezugi, Push Gaming, Wazdan, Lightning Box, 1X2 Gaming, Booming Games, Iron Dog Studio, Williams Interactive, Realistic Games, Relax Gaming, Inspired Gaming, Jelly, Origins (playtech), Playzido, Alchemy Gaming, Northern Lights Gaming, OnAir Entertainment, Bang Bang Games, Foxium, Four Leaf Gaming, Slammer Studios, Reel Play, Gaming Corps, Switch Studios, MGA, Synot Games, Octoplay, HungryBear, Stakelogic, Gamevy, AvatarUX, Peter & Sons, Blue Guru Games, Kalamba Games, Just For The Win, Games Global, Golden Rock Studios, Snowborn Games, 4ThePlayer, Hacksaw Gaming, Print Studios, Ruby Play.

BetMGM Casino bonuses and promo codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

As of right now, our database holds 1 bonus from BetMGM Casino:

250 EXTRA SPINS on Big Bass Splash

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Company info

Owner 21 Heads Up Ltd
Established 2024
Estimated annual revenues > $100,000,000

Casino Bonuses

BetMGM Casino bonuses

Browse all bonuses offered by BetMGM Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews

User reviews of BetMGM Casino

This is a place to share experience with BetMGM Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough data

Rated by 4 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

luxurycasinom

Bronze

United Kingdom

• 1 year ago

If you’re after big wins, this casino has some of the best jackpot slots I’ve seen. Just be aware that some require larger bets to qualify, which might not suit casual players.

Massive jackpots
exciting progressive slots

High minimum bets for some jackpot games

Taki18

Bronze

Canada

• 1 year ago

I love this casino a lot and too much excitement with this casino also great promotion

Fast withdrawal
A lot of varieties of games
Great promotions

Boss78

Platinum

Canada

• 2 years ago

Great selection of games,fast withdrawal... but unfortunately extremely low RTP typical Ontario licensed Casino with low payouts...made tons of deposits wins are between 0x up to max 20x

Great selection of games
Fast withdrawals

One of the lowest RTP
I ever played at

deastoncupw

Silver

Canada

• 2 years ago

BetMGM is my go-to for online gaming. They are generous with promos, freebets, etc. Their loyalty system is fair, especially if you stay at any MGM properties when you're travelling. They have an excellent variety of games, both live and not, and their roster is constantly being updated as new releases are available. I also really appreciate the fact that their customer service is always available, you never speak to an automated system.

Wide variety of games
Fast/easy deposit and withdrawal
Excellent customer service
Easy to use interface

I really can't think of anything.

Safety Index explained

Safety Index of BetMGM Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BetMGM Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.8/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in Dutch):
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Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Dutch):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Dutch):
Read less
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Complaints about BetMGM Casino and related casinos

(16)

16All0Opened2Unresolved2Resolved12Rejected

Complaints directly about BetMGM Casino

Our verdict Case closed

Player's unable to complete verification.

The player from the United Kingdom faced issues with BetMGM after requesting a £400 withdrawal. Although she was fully verified, she struggled to provide a live photo of her ID due to device issues and did not receive helpful support from customer service, which resulted in her winnings being withheld. We assisted by seeking clarification and requesting additional information to better understand the problem. The issue was ultimately resolved after the player confirmed the resolution, and the complaint was marked as closed.

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Resolved Submitted: 29 Mar 2026

Disputed amount: £400

Our verdict Player stopped responding

Player's account has been closed and winnings confiscated.

The player from the United Kingdom had deposited £200 at BETMGM and had successfully withdrawn £100 and £25, but had faced issues with a £1200 withdrawal. After providing the requested documents, their account was blocked, and the £1200 was forfeited due to unspecified term breaches. The player sought clarity on the terms violated and their winnings. The complaint could not be resolved as the player did not respond to the Complaints Team's inquiries for further information. Consequently, the investigation was closed for the moment, with the option to reopen if the player resumed communication.

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Closed Submitted: 22 Mar 2026

Disputed amount: £1,200

Our verdict Player stopped responding

Player's account is linked to a banned casino.

The player from the United Kingdom realized that BetMGM was affiliated with Leo Vegas, where she had a lifetime ban due to her gambling issues. She requested an immediate refund of her deposits. We were unable to proceed with the complaint due to insufficient evidence that the self-exclusion from Leo Vegas extended to BetMGM and the lack of active GAMSTOP registration. Despite requests for further information and communication, the player did not provide the necessary proof to support her claim. Consequently, the complaint was closed for the time being due to the absence of a response from the player.

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Closed Submitted: 22 Mar 2026

Disputed amount: £5,000

Our verdict Case closed

Player's account has been suspended.

The player from the United Kingdom had his account suspended after he won £370 and requested a withdrawal, with no prior communication from the casino. He reached out to the casino via live chat and email but did not receive any information regarding the suspension or his funds for five days. The issue was resolved, as confirmed by the player through the complaint platform. The complaint was marked as resolved by the Complaints Team following the player's confirmation. The team remained available for assistance with future issues at no charge.

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Resolved Submitted: 24 Feb 2026

Disputed amount: £370

Our verdict Player stopped responding

Player experiences glitches in casino game.

The player from Michigan reported technical issues with the casino game Fiona, experiencing glitches that prevented her from winning. She believed the game was behaving unfairly. The Complaints Team extended the response time by 7 days, but ultimately closed the complaint due to her lack of response to inquiries and reminders.

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Closed Submitted: 20 Apr 2025

Disputed amount: $200

Our verdict Insufficient evidence from player

Player’s winnings partially credited.

The player from the United Kingdom claimed to have won £1066 in a casino game but was credited only £106.60. After investigating the issue, it was determined that the conversion rate of points to pounds was 1 point = £0.04, making the credited amount accurate. The player was unable to provide any evidence to contradict this conversion rate. Therefore, the complaint was closed as the winnings were credited correctly.

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Closed Submitted: 17 Jul 2024

Disputed amount: £959

Our verdict Unjustified complaint

Player upset about misleading game cost.

The player from the United Kingdom felt misled by the casino. He had believed he was playing at 25p a spin, but 34p was deducted due to an opt-in he was unaware of. The player insisted he had not knowingly opted in to this feature. He contacted the casino, but they claimed nothing could be done as he had opted in. We reviewed the game and promotional terms and found that the opt-in feature had been indicated. We concluded that the player was responsible for their account and bets. Therefore, we could not find a valid reason for a refund and rejected the complaint.

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Closed Submitted: 02 Apr 2024

Disputed amount: £70

Our verdict Player stopped responding

Player with self-exclusion was allowed to gamble.

The player from the United Kingdom, who had previously self-excluded through Gamstop on LeoVegas, was permitted to set up and deposit on BetMGM, another site owned by LeoVegas, leading to irresponsible gambling. The player had used the same information on both accounts, and she had hoped to be compensated for her deposits. She had deposited a total of £1062 and her account was suspended at the time while the safer gambling team conducted an investigation. The player believed this to have been a severe breach of Safer Gambling regulations. Despite our efforts to gather more information and evidence from the player to further investigate the case, the player failed to respond. As a result, we had to reject the complaint.

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Closed Submitted: 31 Mar 2024

Disputed amount: £1,070

Our verdict Player stopped responding

Canadian player's deposit stuck in a restricted casino account.

The player from Canada had deposited $40 in an online casino, only to discover afterwards that the casino did not accept players from his location. As a result, his funds were stuck. We had attempted to gather more information from the player to better understand the situation and potentially resolve the issue. However, the player did not respond to our messages and questions, which prevented further investigation. Consequently, we had to reject the complaint due to this lack of communication.

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Closed Submitted: 17 Mar 2024

Disputed amount: C$40

Our verdict Player stopped responding

Player’s struggling with account verification.

The player from Ontario had encountered issues with the verification process at the casino. Despite having provided the requested documents, the casino still found issues with them, without specifying the exact problems. We reached out to the player for additional details about the documents submitted, but the player did not respond to our inquiries. As a result, we were unable to investigate the matter further and had to reject the complaint.

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Closed Submitted: 21 Jan 2024

Disputed amount: C$2,000

Show more complaints (+6)

Discussion