BetMGM Casino - Player experiences glitches in casino game.

The game Fiona skips and jumps over coins when I land on it. It scrolls all the up to keep me from landing on coins with big money on the coins. The bonus round skips and do the same thing. I can tell when the game is cheating I've played enough to know. The lights on some of the other ways to win doesn't pay or highlight when I know it matches what's in game rules. All they've been doing is taking money from me and skipping the machine. Unacceptable and unfair for whomever controls the game. I use to enjoy the game now not so much. I've tried uninstalling all of it and it still does the same thing. My sister plays this game without any issues. So this lets me know it's my account.

Dear Tee1976,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetMGM Casino.

When you encounter technical glitches, I would recommend you contact casino support and describe the issue in detail. I would also recommend you stop playing the game to avoid frustration from the situation.

Please understand that without any supporting evidence of uncredited winnings, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed, and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

If you have any issues with uncredited winnings, don't hesitate to provide them to the casino for investigation, as they might have tools to investigate the problem more closely and in a short timeframe.

Please let me know if there is anything else I might do to address your complaint.

Best regards,

Tomas

Casino.Guru

Dear Tee1976,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru