BetFlip Casino - Player’s struggling to withdraw his funds.

Hi.

Betflip dont answer me anymore. Not on mail, and not in chat.

Before they answered me and everytime told me to turnover my deposit more and more and more which i did. Allthough i had allready every time turned over what they wanted.

They say like turn over 1300 more and you can withdraw. And when ive turned over 1300 more they say i have to turn over 900 more.

Ive sent them a long list from bettinghistory about all my bets where you can count that ive turned over the right amount.

Now i cant get in contact with them anymore.

They dont have the money i would guess.

Feels terrible of course.

Dear Putriken,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and indicate whether you played with a bonus or your real money only? If you activated some bonus, could you forward me a link to that specific offer?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Bets regards,

Kristina

Hi, thank you!

No, no bonus. Its only real money.

Thank you very much Putriken for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I got frustrated and couldnt wait so i started to bet more. Ive lost the most of it and could request a withdrawal now after turned over for ever. If i get the money..hmm..i will see. They are not so intrested in talking with me.

Dear Putriken,

I’m sorry to hear about your negative experience. Do I understand correctly that your withdrawal request is in a ‘pending’ state at the moment?

yes its pending now.

Thank you

Thank you, Putriken, for confirming.

I would like to invite BetFlip Casino to this conversation.

Dear BetFlip Casino,

Can you please indicate the current status of Putriken’s withdrawal request?

I think theyre not going to answer. Sometimes they answer in chat and when im asking about my withdrawal they say wait and never come back. Before when i was tallking with them about deposits it was no problem.

They seem like they wont even pay me back little of all the money ive lost.

Feels terrible.

We would like to ask BetFlip Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Putriken,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.