HomeComplaintsBETANDYOU Casino - Player’s withdrawal is delayed.

BETANDYOU Casino - Player’s withdrawal is delayed.

Amount: €400

BETANDYOU Casino
Submitted: 14 Jan 2025
Case opened Current status

Waiting for player to reply

0d 4h 7m 43s

Case summary

The player from Italy faces a blocked withdrawal of 400 euros, initially promised to be processed within 48 hours, but it has been 6 days without resolution. Support is offering vague responses, leading the player to suspect a scam.

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Translation

I made a withdrawal of 400 euros on the site, but the withdrawal has been blocked for verification. They told me I would have to wait a maximum of 48 hours, but it's already been 6 days, and my money is neither in my account nor on the gaming site. Support keeps stalling without giving me concrete answers. I believe this is a scam.

Automatic translation:
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Dear Lorenzad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please clarify what type of verification you mean? Did the casino request any documents from you to verify your identity, or is the casino reviewing your gameplay?
  • Have you made any successful withdrawals before?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Translation

Hi yes I have made other withdrawals successfully,

I don't know what kind of verification they are doing but it seems like a scam to me.

I played with real balance

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Thank you very much for your reply, Lorenzad. Do you currently have access to your casino account? Which games did you play - slots, live casino, sports betting, etc.?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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Translation

Hello everyone. The player was requested to undergo a standard verification procedure. The player successfully passed it. There are currently no withdrawal restrictions.


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Lorenzad has 0d 4h 7m 43s to reply

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