bCasino IN Review

The player from Brazil had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had complained about the removal of the pix withdrawal option and lack of response from the casino via chat or email. We had advised the player on the usual withdrawal processing time and asked for patience. We extended the complaint resolution timer by 7 days for the player to respond. However, due to lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from Brazil had struggled with a delayed withdrawal of 2,100 Reais that he had requested on the 23rd of September, 2023. Despite having all his documents verified, the casino was not responding to his emails. We had advised the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. We also had extended the timer by 7 days for the player to respond. However, due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.

A player from Serbia received free spins, won money, and completed the necessary wager to withdraw. An initial withdrawal of 483eur was noted, but the account was then blocked due to alleged breaching of the bonus terms and conditions. The player insists that he adhered to the maximum stake rules. The player has contacted the licensing authority and the ADR, we are waiting on a decision from the regulator.

The player from Ireland had won 186€ from a free spins bonus, which had appeared as real winnings. However, the casino prevented him from withdrawing the winnings, stating that they needed to be wagered first. This had led to confusion for the player. The Complaints Team had reviewed the bonus terms and conditions and found a wagering requirement. Despite extending the response time, the player did not respond to further inquiries. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Brazil had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player did not respond to our queries for additional information to support the investigation, thus we were unable to proceed further. Consequently, the complaint had been rejected due to lack of cooperation from the player's side.

The player from India had placed a successful 0.9 euro bet on a bonus, winning 35k euros. He had requested a withdrawal, but after three days, bCasino reduced his balance and withdrawal request from 5k to 500 euros, without any explanation or response to inquiries. The Complaints Team had asked for more details about the bonus and the casino's response. However, the player had requested to cancel his complaint. Consequently, we closed the complaint as per the player's request.

The player from Mexico has been waiting 12 days for account verification and initiation of his withdrawal. The player did not respond to our questions and comments, therefore, we rejected this complaint.

The player from Argentina was struggling with a withdrawal process because the casino was providing various excuses to avoid payout. He had completed the KYC process and submitted all necessary documents. The casino, however, was asking for non-existent documents such as a Skrill extract. The player had used Astropay and Skrill for his deposits. We extended the complaint deadline twice, but due to the player's lack of response to our messages and questions, we had to reject the complaint. We reopened this complaint as per the player’s request.

The player from Brazil claims to have been scammed twice by the casino. In the first instance, the casino made them deposit money but they were unable to withdraw. During a subsequent game, the software crashed, leaving them with server denial messages and unresponsive customer support. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Canada was looking to withdraw winnings of $1,200. The process was delayed for different reasons, from an issue of differing addresses, to blurry ID. We contacted the casino and found out that the player was asked to provide the copy of a credit card which turned out to be a prepaid card, and the player had destroyed it. Nonetheless, the casino approved the withdrawal request later and the player confirmed receiving the money, therefore we closed the complaint as resolved.

The player from Canada, after securing a win from a bonus free spin, had attempted a withdrawal of 339 dollars. However, after hours of being in a pending state, the casino had reduced this withdrawal amount to 100 dollars. The player had claimed to have activated the bonus with a deposit, but failed to provide sufficient evidence to support this claim. Despite multiple requests from the Complaints Team for proof of deposit, the player was unable to provide the necessary documentation. As a result, we had concluded that the winnings were likely accumulated from a free bonus, and the casino's action to cancel the winnings was justified.

The player from Finland used a promotional offer to win €600 and requested a €500 withdrawal. However, the casino canceled the withdrawal and voided the winnings, citing the player violated the maximum bet rule. The player is confused as the maximum bet used was €3, not exceeding the limits. The complaint was closed as the player stopped responding.

The player from Brazil has attempted to make a withdrawal several times, but it has been denied by the casino. Additionally, the casino's chat support is always unavailable. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland submitted all the documents necessary for verification more than two weeks ago. However, the casino is still processing them. Since the player stopped answering our questions, we rejected the complaint.

The player from Brazil has requested a withdrawal five days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player from South Africa is having a negative experience in the casino after he was falsely informed about the value of the bonus free spins he received. The play described another issue where he was asked to verify a card that wasn't his. We closed the complaint because the player stopped responding.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada is dissatisfied with the overall casino experience while playing with a bonus. Her winnings have been reduced. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil has been accused of breaking the Bonus T&Cs by playing restricted games. The casino forfeited all the winnings generated from the bonus play. After contacting the casino we managed to help the player to get back his deposit but we weren't able to retrieve the full amount required by the player. We rejected this complaint because the player's balance was a mix of real and bonus money so the casino had right to confiscate the winnings.

The player from Germany has been accused of breaching bonus terms by placing a single bet greater than the allowed one. Therefore, her winnings were confiscated. We ended up rejecting the complaint because it was not justified.

The player from Germany has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all the winnings generated from the bonus play. After a closer examination, we rejected this complaint as unjustified.

Player’s access to their account has been denied due to geolocation. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player played with a bonus and is convinced he finished the wagering requirement. He then played roulette and the casino accused him of breaching the maximum bet rule and cancelled his withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland had reported an issue with the casino's KYC process while he was trying to withdraw his €55 winnings. He had been asked to provide photographs of two cards used for deposit, one of which was a virtual card through Skrill and the other a terminated physical card. Despite having provided other verification documents, the player had claimed that the casino kept requesting these specific items. The issue was eventually resolved after the player provided extensive information, including bank statements from the past year.

The player from Serbia had his account blocked by the casino when he tried to withdraw winnings. The casino initially cited the sudden unsupported status of Serbia as the reason for the account closure. When the casino was contacted, the Complaints Team was informed that the account block was a mistake and the player's account had been reactivated. The player was then able to submit a withdrawal request. However, the withdrawal request was put on hold because of incomplete KYC verification. After the player had provided the necessary documents, the casino confirmed receipt and proceeded with the withdrawal process. The player confirmed the receipt of his winnings and the casino confirmed that the player could continue playing on their platform. The issue had been resolved satisfactorily.

The player from Finland had faced an issue with the withdrawal of winnings derived from a 'free cash' bonus at an online casino. After reaching a balance of 99€, the casino had voided the winnings due to the bonus being 'expired', although there was no clear indication of it being a bonus or its terms. The casino had acknowledged that their decision to void the winnings due to the bonus expiration clause was not fair to the player, and had agreed to reinstate the player's winnings and process a payout, once the player had completed the required KYC procedure. After the casino had reinstated the winnings, the player had confirmed receipt of the payout, resolving the issue.

The player from Canada had had issues withdrawing $1200 from his account at Galactic Wins Casino. The casino had cancelled his withdrawal request, citing a violation of bonus fund terms and conditions. Despite the player having forfeited the bonus funds, the casino had not responded and his balance had been reduced to $5. After the Complaints Team had intervened, the casino had provided game history and claimed that the player had violated their bonus terms by playing non-allowed games. The player had disputed this, stating he had been using real funds. The casino had agreed to pay out $100, the maximum cash-out for the promotion claimed. The player had been dissatisfied but had accepted the offer due to the casino's low rating and number of open complaints. The payment had been successfully transferred to the player.

The player from Finland had raised a complaint against Galactic Wins Casino, stating that they had limited his payout to 100 euros from his 386 euros win. He had claimed that the casino had justified this by saying he played 'forbidden' games. After discussing the issue with both parties and gathering all the necessary details, we asked them to reconsider their decision because we considered the casino's decision to confiscate the user's winnings unjustified. Subsequently, the casino agreed to return the rest of the player's winnings. The player had confirmed that he received the disputed amount, resolving the issue.

The player from Brazil had been facing difficulties attempting to withdraw winnings from the casino. Despite assurances from the casino that the withdrawal would be processed, the funds had not arrived. After the complaints team's intervention and a series of communications, the player confirmed that she had received her winnings, albeit with a deduction of 358 reais. Consequently, we marked the complaint as 'resolved'.

The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received by that time. After he submitted his complaint, he confirmed that he had completed the KYC process and the casino had approved his withdrawal. The player had requested an extension of the complaint timer to 7 days. Later, he notified us that the casino had paid out his winnings. Consequently, we had marked the complaint as 'resolved' in our system.

The player from India had signed up with Galacticwins.com and had won Rs. 25,000 INR. When she tried to withdraw her winnings, she was informed that her withdrawal had been cancelled due to betting on non-allowed games. Despite her attempts to contact support, she had received unsatisfactory responses. Upon reviewing the case, we contacted the casino for confirmation. The casino responded by stating that the player had been informed of the Terms and Conditions of the promotion in various ways, including through emails and on the promotion page. They further confirmed that the player had placed bets on Live Casino while her wager requirement was still active, which led to the decline of her withdrawal request. We had suggested that the casino should restrict games that cannot be played with a bonus at the software level to avoid such issues. The player had proposed a compromise, asking the casino to deduct winnings related to non-allowed games and reinstate the remaining winnings. As a goodwill gesture, the casino had agreed to pay the maximum cash-out amount of Rs. 5,000 INR as per the bonus terms and conditions. The player had accepted this resolution, and the complaint had been marked as resolved.

The player from Japan reports a month-long delay in withdrawal from the casino. Despite assurances that a transaction would be completed, the withdrawal is still not processed. This is the second such delay that the player has encountered. Since the casino confirmed issues with the payment provider had been fixed and the funds successfully transferred to the player, we closed the case as resolved.

The player from Japan requested a withdrawal of $168 via bank transfer but was asked to try to withdraw using different payment methods. The player confirmed that after he deposited 5 dollars to the casino he was able to withdraw sucessfully.

The player from Finland waited five days for his account to be verified. After submitting this complaint, the verification was successful. However, the player received a message from the casino that his winnings were voided because he breached the maximum bet rule when playing with a bonus. Although the player did breach the max bet rule on one occasion, we were able to help find a compromise, and the casino made a decent compensation offer that the player accepted. The player confirmed that the complaint has been resolved successfully.

The player from Ecuador requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, the winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from South Africa is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from South Africa has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Japan is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's dissatisfied with his bonus as he claims that his free spins should have a different value. The casino responded and stated that the player was correct, and that they were attempting to solve the issue which was caused by a technical problem. In the meantime, the casino offered the player a cash bonus alternative so that they did not have to wait any longer. The player declined this offer, and so it was agreed that the player's deposit would be returned to them instead. Once the deposit had been received, the complaint was resolved.

The player from South Africa has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from South Africa requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland was informed that her winnings were confiscated because she played a restricted game while having an active bonus. After a discussion with the casino, the player's winnings were refunded and the issue was resolved.

The player from South Africa had submitted a withdrawal request less than two weeks before he contacted us. The winnings hadn't been obtained up to that day. The player initially believed the online casino was a scam and had requested to be blocked from the site. However, he later decided to proceed with the case. The casino had acknowledged a delay in processing the withdrawal due to issues with the player's deposit method and KYC verification. After a series of exchanges, the casino had confirmed that the player's withdrawal of 1000 ZAR was successfully paid. The player had confirmed receipt of his winnings and had expressed gratitude for our assistance in resolving the issue.

The player from Canada had deposited in Mr Fortune Casino to avail 100 free spins for the game 'Big Bass - Float My Boat'. After depositing, she was informed by a support agent that the free spins would have to be for a different game due to issues with the original one. Despite the player's insistence that she had opted for the promotion, the casino had maintained that the deposit was credited directly to her account and not through a promotion. After several exchanges with the casino's Complaints Team, the player had accepted an alternative offer for a different game. We had then marked the complaint as 'resolved' and adjusted the disputed amount from $40 to $5.

The player from Chile had deposited funds, won €872, and requested a withdrawal but then canceled it to withdraw a larger amount. The casino allegedly invalidated all winnings over €100, stating that they had been accumulated with the use of a bonus. The player insisted that the winnings were from her own funds, not bonus money, and asked for the recovery of her remaining winnings. After a series of exchanges between the player, the Complaints Team, and the casino, the casino decided to reinstate the player's winnings of €840. The player confirmed the receipt of her winnings and expressed her gratitude for the resolution of her complaint.

The player from Andorra had reported a delay in her withdrawal process from an online casino since the 4th, despite having confirmed her details. She had submitted the necessary identity verification documents, including ID and card photos, as requested by the casino. The casino had been sending repeated confirmation emails, which had raised her suspicions. We had advised the player to wait for an additional 8 days to allow the casino two full weeks to process the payment. The casino had informed her that withdrawals were processed within 3 to 5 business days after account verification. Eventually, the player confirmed that the casino had processed her payment. The issue had been successfully resolved, and the complaint had been closed in our system.

The player from British Columbia had an issue with his winnings being confiscated due to allegedly exceeding the max bet, which he had disputed. Despite the casino's claim, the player had insisted he never bet over one dollar and felt he had been treated unfairly. After a series of exchanges and investigations, the casino had admitted to a misunderstanding and agreed to pay out the maximum allowed winnings from the claimed free spins bonus, totaling 95 CAD. The player had accepted this resolution. The casino had then requested additional documents from the player for verification purposes, which he had provided. After the successful completion of the KYC procedure, the casino had confirmed the payout. The player had confirmed receipt of the payout and expressed his gratitude for the resolution of his complaint.

The player from Brazil had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After the complaint was submitted, we advised the player to wait for at least 14 days, as it was usual for withdrawals to take some time due to KYC verification or high volume of withdrawal requests. We extended the timer for resolution by 7 days. The player later confirmed that the issue had been resolved and he had received his winnings. Therefore, we marked the complaint as 'resolved' in our system.

The player from Chile is experiencing issues with account verification, despite submitting the requested documents four times. The casino has since blocked the player's account. The issue has been resolved successfully.

A player from British Columbia has encountered issues with several games not loading after depositing money to access promotional free spins. She has contacted tech support multiple times, but the issues remain unresolved. During the investigation, the casino informed us that they would be closing their operations. As a result, they offered the player a refund which was confirmed received. We closed the complaint as resolved.

The player from Japan has been struggling with withdrawal from the casino. The player's withdrawal request of ¥25000 was accepted but never delivered. The casino requested additional information and deposit in a different system, pushing the player to question the reliability of the casino. The issue has been resolved successfully.

The player from Japan was experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The player has received the payment, and the complaint was closed as "resolved".

The player's self-exclusion failed as she was able to reopen her account. The original self-exclusion was not valid due to a technical issue. The casino refunded the player's deposits for the erroneously activated self-exclusion period and permanently closed her player account. The process took one week from the moment the casino was informed of the problem. The complaint is resolved.