The player from Germany had experienced issues with a delayed payout from the casino via USDT Tether on the Ethereum Blockchain. He felt that the casino's customer service had been ignoring his inquiries. However, our team had advised him that withdrawal processing could take time and suggested waiting for 14 days before escalating the issue. Later, the player informed us that he had received the disputed amount. Consequently, we had marked the complaint as 'resolved'.
BC.Game Casino - Player struggles with USDT Tether withdrawal.
Amount: €1,749
BC.Game Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
The casino claims there are issues with the bank payout. As you can see, it is a USDT Tether payout that is processed via the Ethereum Blockchain. Customer service is avoiding my questions.
Order ID: A-1790717391325055610
The image of the payout is attached.
Automatic translation:
Public
Public
9 months ago
Dear kawumski1985,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
9 months ago
Translation
Hello dear support,
Thank you for your quick response.
I would like to inform you that I have now received the disputed amount.
This case can be closed.
Best regards,
Michael W.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
9 months ago
Dear kawumski1985,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
