BC.Game Casino - Player’s withdrawals are delayed and not received.

I made several withdrawals on 16th of December 2024 every thing was going fine but my six withdrawals showed success but I didn't get even a single of them in my bank account. After that I contacted their online support provided them my bank account statement and also the video recording of my bank app, all they do is to create a ticket which gets failed after few hours then I am told to contact again after 24 hours. And in this process almost 22 days are gone and then after 30 days bc casino will say our policies doesn't support and investigation over a transaction which is beyond 30 days.

Now I request casino guru to intervene in this matter what evidence you need I will provide that.

Below are the details of all the transactions

1.Order Details:

Withdraw Amount: 47494 INR

Order ID: F-1818­599­568­739­245037

Status: Success

Fee: 2506 INR

Created Time: 16/12/2024, 17:51:40

2.Order Details:

Withdraw Amount: 47494 INR

Order ID: F-1818­599­663­006­336493

Status: Success

Fee: 2506 INR

Created Time: 16/12/2024, 17:53:10

3.Order Details:

Withdraw Amount: 47494 INR

Order ID: F-1818­599­739­126­238093

Status: Success

Fee: 2506 INR

Created Time: 16/12/2024, 17:54:23

4.Order Details:

Withdraw Amount: 47494 INR

Order ID: F-1818­599­802­790­577293

Status: Success

Fee: 2506 INR

Created Time: 16/12/2024, 17:55:23

5.Order Details:

Withdraw Amount: 47494 INR

Order ID: F-1818­599­890­526­047373

Status: Success

Fee: 2506 INR

Created Time: 16/12/2024, 17:56:47

6.Order Details:

Withdraw Amount: 47494 INR

Order ID: F-1818­599­948­962­683629

Status: Success

Fee: 2506 INR

Created Time: 16/12/2024, 17:57:43

I am attaching my latest bank statement

Dear mirunaid9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I have done my KYC and also did many successful withdrawals before and after, I even contacted them my bank account statement and video recording of my bank app