The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player also reported that he had been unable to log into the casino and that his emails were being ignored. Despite attempts from the Complaints Team to gather more information and extend the response time, the player did not provide any further details or responses. As a result, we were unable to investigate the issue further and had to reject the complaint.
BC.Game Casino - Player’s withdrawal has been delayed.
Amount: £30,000
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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7 months ago
I won 30,000 from the Evo game - crazy time but I have not been credited my winnings into my online account.
I made staff aware of this straight away and now staff are denying knowledge of this ever happening.
this is now fraud, please could you assist.
please see attached docs for evidence. 
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7 months ago
Dear Why100,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
No I have not.
bc games will not even let me login, constantly ignored countless emails.
the most unprofessional casino I have ever come across.
this has now become a criminal investigation.
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6 months ago
Thank you very much for your reply, Why100. First, I would like to emphasize that we do not mediate complaints between players and game providers and we do not contact game providers on behalf of players.
Has the result of this bet been recorded in your game history?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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