The player from Finland had their withdrawal of $450 rejected and was asked for KYC verification. Despite completing this weeks ago, the player's withdrawals remain locked and inquiries to live support result in requests to wait for team responses. It's been over a month of communication with no definitive action from the casino. The complaint was resolved as the player got verified.
BC.Game Casino - Delaying KYC Verification Locks Player's Withdrawals.
Amount: $450
BC.Game Casino
Safety Index:Above averageSafety Index
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7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
12 months ago
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1 year ago
Hi, I wanted to make a withdrawal of 450$ from my account, but it was rejected. Then I was asked to do KYC. I did KYC weeks ago but withdrawals still locked. I have received some tips from friend I invited to their platform, so he was also asked to do KYC too. So he did. Now when I ask live support why my account is still locked, they always just tell me to wait - please wait, team is checking, give us 24h, once team responds we will update you.. Or tells me to send another email to support email address, which also never responds. I have sent at least 4 emails and asked live support at least 6 times.. its more than month now and they keep delaying it.. I will include some images with support chats. Please help! Thanks!
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1 year ago
Hello skolniex,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Hi,
Upon checking the complaint, I can see that the user is locked along with their two friends who engaged in tips. We have received the KYC of the user and one of their friends, but their other friend (named as gucci) has yet to pass the KYC which is the reason for the accounts being locked. The user has been informed on another platform of the same complaint as well. This KYC is required under our terms and conditions.
Best Regards
BC.GAME
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1 year ago
I am pleased to inform you that upon recent review, your account status is normal. Should you need any further assistance, please don't hesitate to contact us.
Best Regards
PANDA - BC.GAME
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1 year ago
Yes seems to be fine now, but anyways this was worse expierence I ever had with online gambling. Not recommending this platform to anyone. Your live chat is useless as every time they say completely different thing that is not even related to problem.
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12 months ago
Dear skolniex,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
