Alev Casino Review

The player from Germany tried to activate a bonus, however, the casino accused him of opening more than one account. The casino later informed us that the player did not have any other account, therefore we marked the complaint as resolved.

The player from Austria is dissatisfied with the casino's responsible gambling practices. After closing their account due to a gambling problem their balance wasn't paid out. We ended up closing the complaint as resolved because the player eventually received their funds.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada requested a loss limit but did not receive a response and was denied. Despite providing evidence of miscommunication, the withdrawal requests continued to be declined. The casino ultimately refunded the player a total of 6000 CAD. We communicated with the casino in order to gather evidence and we concluded the amount was appropriate, leading us to mark the complaint as resolved.

The player from Hungary reported being scammed by the casino for 600 euros after a withdrawal that had remained unprocessed since September 9th. Despite multiple emails and providing a bank statement, the casino's support had been unresponsive and had sent incorrect tracking numbers, leading the player to feel frustrated and neglected. The issue was resolved when the casino acknowledged that the withdrawal had not been processed by the payment provider and returned the funds to the player's game balance. The player then successfully re-requested the withdrawal, which was processed and paid, resulting in the player receiving the funds.

The player from Germany had been trying to withdraw funds from the casino since July 23, 2024, but all attempts via different methods, including Jeton and Visa Debit, were repeatedly canceled. Despite contacting support multiple times, they were advised to continue trying without a resolution. The casino acknowledged the issue, citing technical difficulties with their payment providers, and confirmed that the player successfully received a withdrawal through Jeton. The complaint was marked as resolved after the player confirmed receipt of the funds.

The player from Finland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had complained about numerous failed attempts to withdraw his winnings using various methods. The casino had suggested the issue might have been related to technical difficulties, such as the player's card being registered in a different country or the player not correctly entering the card number. The casino also suggested the player try using a MasterCard for withdrawal. The player, however, did not have a MasterCard and expressed frustration about the ongoing issues. After extensive communication between the player, the casino, and our team, the player finally confirmed that the withdrawal was successful. We had marked the complaint as 'resolved'.

The player from Germany had deposited 50€ and won 500€. However, his attempts to withdraw using a MasterCard had been rejected four times due to allegedly incorrect details. The player had insisted his details were correct and had submitted all necessary documents for KYC verification. The casino had suggested the player clear his browser cache/cookies or try a different payment method. Despite these attempts, the withdrawal had still been canceled. The casino then suggested that the player was entering a non-existent card number, which the player disputed. Eventually, the player had tried to use a friend's card, which led to confusion due to an old card number being used. Ultimately, the player confirmed that the withdrawal had been successful and the funds had arrived in his account. We had closed the complaint as resolved.

The player from British Columbia had an issue with the casino regarding an Interac e-transfer withdrawal. Despite having provided all the necessary banking details, the casino had insisted on a non-existent 20-digit ID banking number and a picture of her bank card, which she hadn't used for the transaction. After the player submitted her complaint and provided all the necessary evidence to us, the casino found her banking information and allowed her to create a withdrawal request. The casino then processed her withdrawal successfully. The player thanked us for our assistance and expressed hope that such a situation would not occur in the future.

The player from Russia experienced issues with a deposit made to the casino, having submitted all necessary receipts. After six hours of waiting, the casino promised a quick resolution but became unresponsive. The player's account was later blocked due to alleged fraudulent activity, which was ultimately found to be unsubstantiated. Following the intervention, the account was unblocked, and the player successfully withdrew funds along with a bonus. Ultimately, the player requested account deletion, which was completed, and the complaint was marked as resolved.

The player from Russia had deposited 9000 RUB on October 15, 2024, but the payment was not identified despite completing the transaction. After contacting technical support and providing screenshots via email, the player received no response. Following further communication and the submission of a bank statement, the verification was completed, and the funds were credited to the player's balance.

The player from Ireland had made an initial deposit of 29 euros after signing up but had not received the funds. The issue was resolved after approximately 10 hours when the money was finally credited to his account. The delay was attributed to the payment provider and not the casino itself. The complaint was closed as 'resolved' following confirmation of the resolution.

The player from Germany had faced multiple rejected withdrawal requests, including a recent €450 attempt, despite being a long-time registered user. While the casino attributed the issues to technical reasons and suggested using a different payment method, the player did not utilize cryptocurrency. The issue was resolved as the player received the payout shortly after the Complaints Team's involvement, although he expressed skepticism about the casino's practices regarding withdrawals. The Complaints Team marked the complaint as 'resolved' and encouraged the player to reach out for future issues.

The player from Germany faced issues with withdrawing two amounts of €450 and €150 from Gama Casino, which had been pending for over 10 hours despite previous quick payouts. After being informed that the withdrawals were approved, the amounts were later canceled, and the player could not find any available withdrawal options. The player later reported that after multiple attempts, the withdrawal option reappeared, and the funds were successfully withdrawn. The casino acknowledged the technical issues and offered a bonus as an apology. The complaint was marked as resolved.

The player from Quebec had been attempting to withdraw funds for two months, but the casino kept canceling the withdrawal despite having all required documents approved. They had communicated via email but had not received a resolution, and the casino had recently changed its website. The issue was resolved after the player repeated the withdrawal request, which was subsequently approved and paid by the casino. The player confirmed the resolution, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Hungary faced repeated rejection when attempting to withdraw €450 after winning €1600, despite being fully verified. The support team cited technical issues with the card processor and was unhelpful, refusing to provide alternative withdrawal methods such as crypto or bank transfer. The player later reported that all withdrawal requests had been successfully processed, including a €400 bank transfer and an €800 withdrawal, which were both completed. The complaint was marked as resolved.

The player from Portugal had completed several verification steps for Gama Casino but was later asked to provide a photo of a bank card they had never used, as they had only deposited using Ethereum. Upon further investigation, the casino clarified that the player only needed to confirm their cryptocurrency wallet via email. After following the instructions, the player successfully withdrew their winnings. We closed the complaint as 'resolved'.

The player from Brazil had been unable to withdraw R$621.80 from Gama Casino. He had deposited via Astro Pay, but the casino hadn't offered Astro Pay for withdrawal, and the alternative method, PIX, had kept returning an error. Despite having communicated with several agents and sent numerous emails, the player hadn't received a satisfactory solution. After our intervention and request for the casino to respond, the player informed us that the casino had resolved the issue. We then marked the complaint as 'resolved'.

The player from Finland had encountered an issue with a casino, where despite having deposited and won 3000€ with a welcome bonus and having completed KYC procedures, her withdrawal requests were repeatedly rejected. The casino had claimed the rejections were due to lack of payment method verification. Upon providing further verification of her Skrill account, the player's withdrawals had started processing. This issue had been resolved after the casino confirmed the player's successful verification and ongoing withdrawals according to her account limits. The player had confirmed the resolution and the complaint was dismissed.

The player from Finland had had an issue with GamaCasino and its sister casinos, including CatCasino. She had requested account closure due to gambling addiction on February 4, 2024, but had been allowed to continue playing. The player had claimed her self-exclusion requests were ignored. GamaCasino had denied receiving any such emails. The player had deposited €500 on March 16, 2024, the same day her account was closed. After she provided evidence of her self-exclusion requests and a series of discussions had taken place, the Complaints Team had decided to investigate further. The player had suggested that GamaCasino should return her deposit to resolve the complaint. The issue had been resolved when GamaCasino agreed to refund the full amount of deposits to the player's game balance and the player had confirmed that her issue had been successfully resolved.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The casino initially claimed that the withdrawal had been successful, but due to a technical issue on the payment provider's end, the withdrawal had been cancelled multiple times. After a series of discussions, the casino decided to compensate the player with the withdrawal amount of 1,800 EUR directly to the game balance. The player was then restricted from playing, as the compensation was for withdrawal only. The player confirmed the successful withdrawal, and we marked the complaint as 'resolved'.

The player from Austria had faced multiple issues with the withdrawal process from an online casino. The player's withdrawal requests had been repeatedly rejected due to reported issues with their account details. The casino had suggested the player confirm their payment method via email. Despite having done so, the player had continued to experience withdrawal rejections. The casino then identified that the player's bank was rejecting the payment and suggested trying a different payment method. The player had requested to use Skrill for withdrawal, but had to confirm this method first. After a few more complications, the player had finally been able to successfully withdraw via Skrill. The issue had been resolved with the assistance of the Complaints Team.

The player from Germany had won approximately 4800 € but encountered issues while trying to make a withdrawal. Despite having completed the verification process, the player kept receiving notifications about technical difficulties in processing the payment. Multiple interactions with the casino's help chat had not resolved the problem. The casino had suggested the player use a different withdrawal method, however, the player only had a Visa card. The casino then offered to make a manual withdrawal or to withdraw funds to cryptocurrency, but both options were not suitable for the player. Eventually, the casino enabled a "Bank Transfer" option, and the player successfully withdrew the remaining €3900. We had marked the complaint as 'resolved'.

The player from Austria, after winning and successfully passing the document verification process, faced technical issues preventing the withdrawal of €1000 in winnings. The player reports consistent errors and unhelpful chat responses. The issue has been resolved successfully.

The player from Austria had encountered issues when trying to withdraw their winnings of 3,300€ from Gama Casino. Despite having completed the full KYC verification, every withdrawal attempt had been cancelled without a clear explanation. After the player reported the issue, we had facilitated a conversation between the player and the casino. The player then received their winnings in two parts, both paid out to a crypto wallet via Tether (USDT). The issue had been successfully resolved.

The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player's issue had been that his withdrawal requests were consistently cancelled due to "technical reasons". The casino had clarified that the player was attempting to withdraw to a Visa card, whereas their system only allowed withdrawals to MasterCard. The casino had advised the player to verify a new MasterCard for withdrawal. After obtaining a new card and making another withdrawal request, the player confirmed he received his winnings. The issue was successfully resolved.

The player from Austria had managed to turn a no-deposit bonus of 15€ into 150€ at Gama Casino but faced issues withdrawing the winnings due to alleged technical difficulties. Despite attempting various withdrawal methods and making an additional deposit, he had been unsuccessful. However, the issue was finally resolved and he had been able to withdraw his winnings. The Complaints Team had marked the complaint as 'resolved' in their system.

The player from Germany, after being blocked due to gambling addiction on one site, had still been able to register and deposit €2500 in total on Gama Casino, which was under the same management. Despite having brought attention to her gaming addiction, she had received no response, her deposits had been ongoing, and her requests for account termination had not been enforced. The player had contacted Casino Guru's Complaints Team for assistance. After a series of exchanges, the casino had agreed to refund part of the player's deposits. The player had acknowledged the refund but requested additional compensation for her losses. The casino had declined, stating that the deposits were made before the player contacted them about her gambling problem.

The player from Finland deposited a small amount in the casino, with the transactions showing as pending. However, after requesting account closure and later reopening when the deposit was successful, he's unable to access his account. The support agents claim it's blocked by his request, despite him attempting to unblock it numerous times. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden is having issues withdrawing 1300 EUR from the verified account due to reported technical errors causing cancellation and multiple re-requests by the casino. The player later informed us that he received his winnings and the complaint could be closed as resolved.

The player from Austria requested a permanent block of his account from Gama Casino but was allowed to unlock their account, contrary to their initial request. After reopening, the player lost about €1,900 and is now seeking a refund of €1,800. The casino agreed to pay the player a refund. The player confirmed it was received.