Name: Party Casino Review
Item: Party Casino
Rating: 8.6
Author: Zuzana Cirochova

OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods

Zuzana C.

04/2026

Read our Party Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

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Pros and cons

Wide variety of live dealer games
Phone support available
Mobile casino app for Android and iOS
Originally launched under the name Starluck in 1997, good reputation since

The casino only accepts players from a few countries

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 14 Not Available: 1

Game providers

Show all (101)

Payment methods

Show all (18)

Transaction limits

Withdrawal limits

Not limited for CAD

Win limits

£250,000

Per spin

Language options

Website

Available in 3 languages

EnglishFrenchGerman

Live chat

Available in 3 languages

EnglishFrenchGerman

Customer support:

Available in 3 languages

EnglishFrenchGerman

Licensing authorities

Gibraltar (GLA)050
Verified
United Kingdom (UKGC)054743-R-330863-014
Verified
Kahnawake (KGC)
Verified
Malta (MGA)MGA/CRP/688/2019
Verified

Casino screenshots

Party Casino Review

In this review, Party Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Party Casino has a High Safety Index of 8.6, which makes a recommendable option for most players in terms of fairness and safety. Continue reading our Party Casino review to find out more about this casino and determine if it's the right fit for you.

Is Party Casino fair and safe? Safety Index explained

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Party Casino, we thoroughly read and reviewed the Terms and Conditions of Party Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.

Based on our estimates or gathered data, Party Casino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

As far as we are aware, no relevant casino blacklists mention Party Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

All in all, when combined with other factors that come into play in our review, Party Casino has landed a High Safety Index of 8.6. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Note: As far as we are aware, Party Casino is interconnected with 33 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Party Casino.

Terms and Conditions of Party Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Party Casino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Party Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 14 complaints directly about this casino in our database, as well as 98 complaints about other casinos related to it. Because of these complaints, we've given this casino 4,696 black points in total, out of which 1,412 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Party Casino user feedback and reviews evaluated

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Party Casino has a Good User feedback score based on the 8 user reviews in our database. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Licenses and company data

Party Casino is owned by Entain Operations Limited and has estimated revenues exceeding $100,000,000 per year. This makes it a very big online casino according to our classification.

Party Casino has licenses from licensing organizations in the following countries or regions: Malta (Malta Gaming Authority), Gibraltar (Gibraltar Licensing Authority), United Kingdom (United Kingdom Gambling Commission), Kahnawake (Kahnawake Gaming Commission).

Payment methods, win and withdrawal limits

Party Casino supports 18 payment options. This includes: Neteller, Skrill, PaysafeCard, Mastercard, VISA, PayPal, Trustly Pay, Maestro, Online bank transfer, Bank transfer, ApplePay, Skrill 1-Tap, Aircash, Interac, Google Pay, LuxonPay, Pay by Bank, Interac e-Transfer.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
Unlimited in EUR	GBP 250,000 per spin
Unlimited in GBP
Unlimited in CAD

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at Party Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
German
French

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Party Casino, managing your account, withdrawals, or other matters. Party Casino has a good customer support, judging by the results of our testing.

Party Casino casino games and slots

Party Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 101 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, WMS, Scientific Games (SG Digital), Playson, iSoftBet, NYX Gaming Group, Nextgen Gaming, Amatic, ELK Studios, Push Gaming, Eyecon, Bally's Corporation, PariPlay, Habanero, Spinomenal, Rabcat, 1X2 Gaming, Booming Games, Iron Dog Studio, Realistic Games, High 5 Games, Cryptologic, Electracade, Ash Gaming, Relax Gaming, edict, bwin.party, Bullshark Games, Inspired Gaming, PearFiction Studios, Fantasma Games, S Gaming, Wizard games, Indigo Magic, G Games, NetGaming, All For One Studios (ALL41), GECO Gaming, Triple Edge Studios, PG Soft (Pocket Games Soft), Hurricane Games, Asylum Labs, Atomic Slot Lab, Slingo, Slot Factory, Reel Kingdom, Neon Valley Studios, Octoplay, Skywind Group, Esa Gaming, Blue Guru Games, Aurum Signature Studios, CR Games, Design Works Gaming (DWG), Gameiom, Rarestone gaming, Spinberry, Stormcraft Studios, Red7, 4ThePlayer, AreaVegas, Ino Games, Origins (playtech), Wishbone, Slingshot Studios, Bulletproof Games, GONG Gaming Technologies, BF Games, Gamomat, Bet Digital, Bang Bang Games, Foxium, Synot Games, Stakelogic, Gamevy, SpinPlay Games, Neko Games, Lucksome, Kalamba Games, Just For The Win, Storm Gaming, Snowborn Games, Intouch Games, Hacksaw Gaming, Ruby Play, Elysium Game Studio.

Party Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

We currently have 5 bonuses from Party Casino in our database, which include:

€10 bonus money
100% up to C$1,000 and 50 extra spins
100% up to C$500 and 50 extra spins
100% up to C$300 and 75 extra spins
100% up to C$200 and 100 extra spins

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Company info

Owner Entain Operations Limited
Operator ElectraWorks Limited
Established 1997
Estimated annual revenues > $100,000,000

Casino Bonuses

Party Casino bonuses

Browse all bonuses offered by Party Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews

User reviews of Party Casino

This is a place to share experience with Party Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 8 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

aroanavarrosorribes

Silver

Spain

• 4 months ago

I like this casino, the promotions it offers, and the number of games it has.

Variety of games
Diversidad de juegos
Gray tournaments
Torneos gray

mubi

Bronze

India

• 11 months ago

I really enjoy playing here. They give great bonuses and free bonuses also

Fast withdrawal
Excellent bonus

petitgamer

Diamond

Canada

• 1 year ago

PartyCasino offers a mixed experience for players, with several positives and notable areas for improvement. Here's a breakdown of my experience:

Positives

Responsible Gambling Options:
PartyCasino provides robust and user-friendly responsible gambling tools. These options are effective and align with their commitment to promoting a healthy gambling environment.

Identity Verification:
The identity verification process is straightforward and quick. Submitting the required documents is simple, and approval typically happens without unnecessary delays.

Fast Withdrawals (Once Requirements Are Met):
Once all necessary documents are approved, withdrawals are processed quickly, providing players with minimal delays in receiving their funds.

Game Library:
The game list is well-organized, making it easy to navigate and find specific games or categories. Additionally, games open smoothly, with no technical issues interrupting gameplay.

Negatives

Withdrawal Method Restrictions:
PartyCasino lacks flexibility in allowing players to choose their preferred withdrawal method. In my case, I faced a technical issue that prevented me from withdrawing to my Interac email. The platform required me to make another deposit via Interac to reactivate this method, which wasn’t possible due to my monthly gambling deposit limits. This forced me to find an alternative solution by transferring the funds to an old savings account that accepts wire transfers. The process was unnecessarily complicated and frustrating.

Customer Service and Risk Operations Disconnect:
A major drawback is the poor coordination between the customer service team and the Risk Operations Team. Players are often required to repeat the same information to both teams, creating a stressful and redundant experience. While this might be a strategy to identify fraudulent behavior, it significantly detracts from the user experience. Improved communication between these teams is essential.

Ghost Domains and Language Issues:
PartyCasino’s use of multiple ghost domains adds to the confusion. I’ve received emails from different domains, including Partypoker.com, and some were even in Russian. This inconsistent communication raises concerns about the platform’s professionalism and clarity.

Conclusion

Overall, PartyCasino delivers a solid online casino experience in some areas, with excellent responsible gambling tools, quick identity verification, and fast withdrawals once requirements are met. The game library is well-organized, and games run smoothly, enhancing the overall user experience.

However, the platform's inflexibility with withdrawal methods, poor internal communication between teams, and confusing email practices significantly undermine its strengths. Addressing these issues could elevate PartyCasino into a more user-friendly and reliable platform for players.

Responsible Gambling Options
Fast Identity Verification
Fast Withdrawals (Once Requirements Are Met)
Game Library

Customer Service and Risk Operations Disconnected
Ghost Domains and Language Issues
Withdrawal Method Restrictions

Peter14

Gold

Germany

• 2 years ago

I tested the casino for the first time. I would like there to be more up-to-date slots there, the whole thing makes a somewhat old-fashioned, boring impression, you feel like you're at Merkur or Novoline. Getting free spins there is more than difficult also caused me to get out at 55 euros, which I have never done at any casino before. It would definitely be desirable to have more up-to-date slots, not just sun slots, which the casino is very much characterized by. In addition to the 100%, there were also 50 free spins for Legacy which didn't even bring in 2 euros. Actually, it doesn't matter where you play, whether it's Party Slots, Leo Vegas, Löwenplay, Merkur, Novoline, it's always the same providers and slots, and Party Slots doesn't stand out a bit from all the other casinos that you would say, "I play here." I'm glad it's different than the other casinos.

The customer service is friendly and helpful, you can also pay with PayPal. .As I said, the only thing I really liked was the super friendly and nice customer service. Perfect for sun worshipers and Novoline fans.
Der Kundendienst ist freundlich und hilfsbereit,man kann dort auch mit Paypal zahlen. .Wie gesagt,gefallen hat mir eigentlich nur der super freundliche und nette Kundendienst.Für Sonnenanbeter und Novolinefreunde perfekt.

The payout time at the bank is up to 5 days, at Paypal it can be 8 hours at the casino. That's a very long time for a Paypal payout. I applied for the money on Wednesday, and since it still wasn't there on Thursday, I asked on Friday, and it said 2 days, and they were annoyed. (We discussed all of this yesterday, according to customer service.)
Die Auszahlungszeit beträgt bei der Bank bis zu 5 Tage,bei Paypal heisst es im Casino kann es 8 Stunden. ,das ist für eine Auszahlung bei Paypal schon sehr lange..Habe das Geld am Mittwoch beantragt,da es am Donnerstag immer noch nicht da war habe ich am Freitag nachgefragt,da hiess es 2 Tage,und man wurde ungehalten. ( Das habe wir doch gestern alles diskutiert so der Kundendienst.)

vanwinner

Bronze

Canada

• 2 years ago

The only good thing about this casino is that withdraw process is pretty fast.

There are so many bad things about this casino, customer service is horrible they are disconnected from actually solving any problems you have but instead just tell you to read the terms and conditions which they think makes them right about everything. There are times when you are wagering to get bonus free spins and their system glitches and you don't get the bonus even when you show them proof with screen shots they won't give you your free spins you earned. I contacted them twice about this but they don't do anything other then tell you to read the terms and condition which still does not solve your issue. they can take your money very easily but when you are owed anything, they won't even make a attempt to make it right. There are far better casinos with bonuses and you can save yourself the frustration of wasting your time with their chat and emails.

Asya786

Bronze

United Kingdom

• 2 years ago

I have submitted a complaint to resolver and if they require any details please provide them. The following complaint has been sent:

I am writing to complain about an issue regarding Partycasino. I have already raised the issue with this organisation and it has not been resolved.

I joined party casino on 21/08/2023 and deposited £500. I requested a withdrawal of £2700 but my account was temporarily disabled. Party casino requested documents from myself which I sent. These were a official government tax credits letter, a selfie of me holding my drivers licence and ma bank card used for depositing. After over a week my account was unlocked and I spoke to an advisor online and was told my withdrawal would now be processed as i was verified. I made two more small deposits from which I won £65. After these deposits were processed I was blocked again. I was told I would need to speak to somebody on the phone as a final step to get my account unlocked once again. I did this and the gentleman on the phone asked me questions all of which i answered. In an email i had mentioned i suffer from depression and anxiety. This is due to the passing of a close friend recently. The gentleman started asking if i am on medication etc. I told him i was not as it was due to a recent death. He was being very patronizing over the phone. I was told by this gentleman that Asim Iqbal who lives at the same address also used to have an account. I told him this is my husband and he had many accounts with online casinos so he most likely would have had one within the party casino label. I was told he did have an account within the brand label and he self excluded a month ago. I am aware of this as i urged him to do it as he was out of control. I was told it was a strange 'coincidence' that I opened an account around a month after he closed his. I was also told that my husband used to play one game that I also played, which is a very popular' slot. I was told this was a strange 'coincidance' too. All my friends play that slot game. I was talked to in a patronizing way as though I was a lier. I provided my ID and all documents requested and even sent a selfie of me holding my ID. I do not understand how a casino can make assumptions without facts. After the conversation I was told I would get an email when the issue was resolved. After contacting them repeatedly for around 3 weeks I received an email showing my withdrawal receipt. This was for the total amount of my deposits which were £565. I contacted party casino again and got an email telling me that my winnings totalling £2265 had been seized due to me having another account within the same label and this goes against their terms and conditions. The only other online gambling account I have is with Mr Q and this is not within the same label. If party casino can give any proof of me having another account within their label I will happily allow them to seize my winnings because i do not have one. I am 100% sure of this. My husband may have had an account within the label in the past but I have not. I am willing to do whatever asked to prove I do not have an account with any casinos within their label. I feel party casino is using an excuse to not have to pay me.

As I am sure you understand, my overall experience has been extremely frustrating, and I am after a reasonable and fair response from Partycasino.

Nothing

Don't like paying out
Make false excuses
Belittle you when you call them
Take weeks to give an answer

Tripster99

Bronze

New Zealand

• 2 years ago

Party casino has always been good to be always withdrew winnings and it only casino where I have actually gained from it I've deposited considerable amount way way less then what I've actually withdrawn I think it was something $10+$14usa deposit cost me $16&24 NZD they was only deposits and I took over 10g NZD BUT since maybe only put in 1000 back in thisr so recently received a notice when loading casino that they no longer be available In my country at end of August really sucks does any one know why

Fast withdrawal
Easy live chat
Good customer service

They no longer operating in NEW ZEALAND

rile15

Platinum

Slovenia

• 3 years ago

I really like it, I hope that I have finally found a casino in the city, I will stay. Everything is very fast, the winnings are fine, I have no complaints. Now I just have to wait for the payment to see if it will be... I recommend it

Safety Index explained

Safety Index of Party Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Party Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.6/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Repeatedly withdrawing and redepositing to get more bonuses may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more

Other factors

Low win limit: £250,000 / spin or game round

Complaints about Party Casino and related casinos

(21)

21All0Opened14Unresolved1Resolved6Rejected

Complaints directly about Party Casino

Our verdict Player stopped responding

Player’s account has been closed during wagering.

The player from Ontario had successfully verified and deposited into his casino account, participating in a welcome bonus before his account was blocked. He discovered that he was supposedly self-excluded from one of the brand's platforms, despite having been allowed to register and play, and was now seeking a refund of his $100 deposit. The Complaints Team had attempted to gather more information from the player, but due to a lack of response to inquiries and reminders, the complaint was closed at that time. The player retained the option to reopen the complaint in the future if he chose to resume communication.

Read moreRead less

Closed Submitted: 10 Aug 2025

Disputed amount: C$100

Our verdict Case closed

Player’s 900 euros withdrawal is delayed.

The player from Spain had a withdrawal of 900 euros pending since February 6, 2025, and despite the successful processing of subsequent withdrawals, the original amount remained unreceived after two weeks. Live chat support had assured him that a report had been sent, but progress felt delayed. The Complaints Team had attempted to gather necessary information from him to proceed with the case; however, he did not respond to repeated inquiries. As a result, the complaint was rejected due to lack of communication. Eventually, the player received his withdrawal after a week of waiting, but he remained unaware of the reason for the delay. The complaint was marked as resolved by the Complaints Team following the player's confirmation.

Read moreRead less

Resolved Submitted: 20 Feb 2025

Disputed amount: €900

Our verdict No reaction policy

Player's withdrawal is delayed due to account verification

Player Dhruvmehra1201 opened a Party Casino account, deposited funds, and requested a withdrawal. After submitting documents for verification, their account was reactivated, but withdrawals remained under review. They continued playing, made additional deposits, won again, and requested more withdrawals. The account was blocked again, and despite providing all requested documents, withdrawals have been delayed for over 72 hours with no updates from support.

Read moreRead less

Unresolved Read more on: askgamblers.com Submitted: 8/2024

Disputed amount: $35,800

Our verdict Unjustified complaint

Player's winnings were not credited.

The player from Austria had won a prize, which was supposed to be credited within two hours. Despite waiting, the prize had not been reflected in his account balance. After the player had contacted the casino, he had been informed that there was no indication of his win. The player's gameplay history had been thoroughly reviewed and it was found that he did not have enough symbols to trigger the game's bonus. We, the complaints team, could not assist further as the win had not been recorded by the game provider. The complaint was subsequently rejected.

Read moreRead less

Closed Submitted: 22 May 2024

Disputed amount: ??

Our verdict Delayed payment, likely paid

Player's withdrawal remained under review for 2 weeks.

A player from Canada complained that 2 weeks since his withdrawal request it was still being under review. There were no more updates since then.

Unresolved Read more on: casinomeister.com Submitted: 5/2022

Disputed amount: C$250,000

Our verdict Uncertain case

Player's documents were accepted but his account remained blocked for a month.

The player requested withdrawal, however, after verifying the documents, the casino blocked his account and withheld the money. They said they were waiting for a response from the Game Integrity sector, but a month later they still didn't provide any response and the case remained unresolved.

Read moreRead less

Unresolved Read more on: askgamblers.com Submitted: 7/2023

Disputed amount: €145

Our verdict Insufficient evidence from casino

Player's account got blocked due to alleged multiple accounts.

The player tried to withdraw his balance. After getting his documents verified the casino blocked his account but did not provide him with any further information. After more than 25 days, they gave him information that his account had been blocked due to duplicate accounts. There was no further information and the case remained unresolved.

Read moreRead less

Unresolved Read more on: askgamblers.com Submitted: 7/2023

Disputed amount: €300

Our verdict Player stopped responding

Player unable to access his casino account.

The player from Canada experienced difficulties accessing his casino account due to an unauthorized change to his email information, which had resulted in his account being blocked. Despite numerous attempts to contact the casino, he had not received a satisfactory response. His account contained approximately $940. Unfortunately, due to the player's lack of response to our inquiries, we were unable to further investigate the issue and had to reject the complaint.

Read moreRead less

Closed Submitted: 01 Apr 2024

Disputed amount: C$940

Our verdict Player stopped responding

Player's withdrawal process has been blocked.

The player from New Jersey was experiencing difficulties withdrawing his winnings of $532 from an online casino, despite having submitted the requested paperwork. The casino had not been responsive to his attempts to communicate. We attempted to gather more information from the player to better understand and resolve the situation, but the player did not respond to our queries. Therefore, we were unable to investigate further and had to reject the complaint.

Read moreRead less

Closed Submitted: 22 Mar 2024

Disputed amount: $530

Our verdict No reaction

Player’s account has been blocked.

The player from Finland had his account blocked without further explanation. The complaint was closed as 'unresolved' because there was no response from the casino.

Unresolved Submitted: 05 Apr 2023

Disputed amount: €600

Show more complaints (+10)

Discussion