This review examines Hello Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Hello Casino has a Below average Safety Index of 5.2, which makes it a less than ideal option for most players in terms of fairness and safety. Read our Hello Casino review to discover more about this casino and decide whether it is a suitable option for you.
Fairness and safety of Hello Casino
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Hello Casino, we meticulously evaluated and analyzed the Terms and Conditions of Hello Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
Based upon our estimates and collected information, we consider Hello Casino a medium-sized online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find Hello Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, Hello Casino has landed a Below average Safety Index of 5.2. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.
Note: According to our records, Hello Casino is related to 6 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Hello Casino.
Hello Casino T&Cs
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Hello Casino to be unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Hello Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 2 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 226 black points in total, out of which 207 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Hello Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Judging by the 37 user reviews given to Hello Casino, it has a Bad User feedback score. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Hello Casino company information and licenses
Hello Casino belongs to White Hat Gaming Limited and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Hello Casino has been granted licenses by authorities in the following countries or regions: United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority).
About payment methods and win and withdrawal limits
Hello Casino accepts 61 payment options. This includes: Neteller, Skrill, PaySafeCard, VISA, Mastercard, SOFORT Überweisung, Trustly, PayPal, Boleto Bancario, Neosurf, AstroPay, Bank transfer, Santander, Permanent TSB (PTSB), Allied Irish Banks (AIB), Sparkasse, Banco do Brasil, Deutsche Bank, Caixa, Wise, Revolut, PIX, Bank of Ireland, PicPay, Comdirect Bank, Banco Safra, Aktivbank, LuxonPay, BBBank, Bradesco, HypoVereins Bank, Volksbanken Raiffeisenbank, Itaú, Postbank, Banco Original, ING Bank, Banco Banrisul, Kreditbanken, Sicredi, Crédit Agricole, Credit Cooperatif, Banque de Savoie, CIC France, North Channel Bank, UPI, Sparda-Bank, Weberbank, Société Générale, UniCredit Bank, La Banque Postale, Rabobank, SNS, RegioBank, Volt, Jeton Cash, MiFinity, MuchBetter, Jeton, CashtoCode, Bank wire, Interac.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 12,500 per week
EUR 250,000 per spin
EUR 50,000 per month
NOK 2,500,000 per spin
Unlimited in GBP
CAD 250,000 per spin
NOK 125,000 per week
ARS 25,000,000 per spin
NOK 500,000 per month
BRL 2,500,000 per spin
CAD 12,500 per week
CLP 250,000,000 per spin
CAD 50,000 per month
INR 25,000,000 per spin
ARS 1,250,000 per week
NZD 250,000 per spin
ARS 5,000,000 per month
ZAR 2,500,000 per spin
BRL 125,000 per week
BRL 500,000 per month
CLP 12,500,000 per week
CLP 50,000,000 per month
INR 1,250,000 per week
INR 5,000,000 per month
NZD 12,500 per week
NZD 50,000 per month
ZAR 125,000 per week
ZAR 500,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Hello Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
German
24/7
Finnish
24/7
French
24/7
Norwegian
24/7
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at Hello Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Hello Casino has a good customer support based on the responses we have received during our testing.
Hello Casino slots and casino games
You can play these types of games at Hello Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 135 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Merkur Gaming, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Thunderkick, Red Tiger Gaming, Big Time Gaming, WMS, Scientific Games (SG Digital), NYX Gaming Group, ELK Studios, Ezugi, Push Gaming, Eyecon, BGaming, Bally, Barcrest, Wazdan, Lightning Box, Red Rake Gaming, Leander Games, Spinomenal, Rabcat, Tom Horn, Iron Dog Studio, Realistic Games, Relax Gaming, Chance Interactive, Greentube, Endemol Games, Ainsworth, Bullshark Games, Inspired Gaming, Jelly, PearFiction Studios, Fantasma Games, Live 5 Gaming, Old Skool Studios, Half Pixel Studios, Playzido, S Gaming, Authentic Gaming, Spinmatic, Apollo Games, NetGaming, Nailed it! Games, Trigger Studios, ALL41 STUDIOS, Armadillo Studios, Revolver Gaming, Northern Lights Gaming, On Air Entertainment, Four Leaf Gaming, Triple Edge Studios, Infinity Dragon Studios, Jade Rabbit Studio, PGsoft (Pocket Games Soft), Reel Play, Asylum Labs, Gameburger Studios, Slingo, Atlantic Digital, Neon Valley Studios, Max Win Gaming, OctoPlay, Crucible Gaming, Skywind Group, High Limit Studio, Pulse 8 Studios, AvatarUX, Peter & Sons, Blue Guru Games, Hammertime, Aurum Signature Studios, Design Works Gaming (DWG), Golden Rock Studios, Stormcraft Studios, Coin Machine Gaming, Red7, AreaVegas, Gacha studios, Ino Games, Oros Gaming, Prospect Gaming, Swintt, Felt Gaming, Wishbone, Slingshot Studios, Alchemy Gaming, Ad Lunam, GONG Gaming Technologies, Shuffle Master, Fortune Factory Studios, Spribe, Lady Luck Games, Spearhead Studios, RAW iGaming, Bet Digital, Foxium, AGS, Buck Stakes Entertainment, SlotMill, Crazy Tooth Studio, Oryx Gaming, Gaming Corps, Games Inc., Leap Gaming, Switch Studios, Blue Ring Studios, Synot Games, Stakelogic, Gamevy, SpinPlay Games, Neko Games, Gold Coin Studios, Lucksome, Kalamba Games, Side City, Core Gaming, Colossus Bets, Just For The Win, Storm Gaming, Reel Time Gaming, Silverback Gaming, Snowborn Games, Rogue Gaming, Electric Elephant, Hacksaw Gaming, Print Studios, Ruby Play.
Hello Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 9 bonuses offered by Hello Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Visit our separate page on Hello Casino bonuses to learn more about this casino's offers.
Skrill and Neteller depositors cannot claim welcome bonus
Not all payment methods are available for all countries
Casino has max win limit per spin
Interesting facts
Small international casino
If player win 100,000€ or more, the payout will be divided into ten monthly installments, with 10% of the amount paid each month until the full sum is distributed
The following countries are not eligible to play progressive jackpot games, and any winnings of any of the Jackpots will be voided: Germany, Azerbaijan, India, Japan, Malaysia, Qatar and Tunisia (Restricted Jackpot Territories)
Browse all bonuses offered by Hello Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(37)
User reviews of Hello Casino
This is a place to share experience with Hello Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Absolute trash casino. I deposited £10 played 4 hands made £4. Then 5th and 6th hands my bets were returned and cancelled and I would have won on those bets. I then raised a live support chat request for an explanation. I was told technical issue and my casino would contact me. Weird I thought. So, I decided to withdraw £10 same money I put in. I did NOT accept any bonuses. I NEVER DO. THAT'S HOW ONLINE CASINOS GET YOU IF YOU WIN AT THE BEGINNING WHICH MEANS YOU HAVE TO KEEP PLAYING UNTIL YOU WIN AT LEAST 100% OF YOUR INITIAL DEPOSIT. I then proceeded to go to other tables, where I lost every hand with the £4 I had won. I decided not to redeposit until I got my withdrawal. Next day, I got an email asking why I withdrew. I explained above tech issue on Live Casino Poker table. I then went onto chat where I was chatting for over 1.5 hours. And got nowhere. Got disconnected twice. Everyone said I have to wait fir at least 48 hours for the accounts team to review my withdrawal. JOKE. DO NOT USE THIS SITE. BUNCH OF CON ARTISTS. I have taken screenshots of the entire account, so if I don't get my money in a week, I will file a complaint with the gambling commission
NOTHING POSITIVE
EVERY THING IS RUBBISH. PLAYED 10 BETS OVER SHORT PERIOD AND THAT WAS ENOUGH
Been waiting for a $400 redemption for 5 days and it's still in pending status. This is my first chance at a redemption, and I am already verified. Love the selection of games and the platform, but wouldn't suggest playing here if you plan to redeem. I've spent alot of money here, but now they don't want to pay anything back.
Terrible casino. Once you want to make a withdrawal it becomes an impossible task. They invent a lot of bureaucracy and the site gives a lot of error, the chat doesn't solve and they program your account to not earn anything else. This is a strategy to destabilize the player and lose everything. garbage casino
Péssimo casino. Depois que você quer fazer uma retirada isto se torna uma tarefa impossível. Inventam um monte de burocracias e o site da um monte de erro , o chat não resolve e eles programam sua conta para não ganhar mais nada. Isso é uma estratégia para desestabilizar o jogador e perder tudo. Casino lixo
nothing positive
Nada positivo
All points are negative Total deception
Todos os pontos são negativos Enganação total
Everything in this casino is bad. In co.eco you will have gains but you will certainly not get bags
Tudo neste casino é ruim. No co.eço você terá ganhos mas com certeza não conseguirá sacalos
Safety Index explained
Safety Index of Hello Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Hello Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.2/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
Diamond 7 Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Slotnite Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Slotnite Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
02 Oct 2020
Show more complaints (+2)
Discussion
Hello Casino Discussion
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