Jara works as a casino analyst at Casino Guru, where she leverages her degree in Economics to help maintain and refine our online casino database. Her work ensures that the information we provide is accurate, well-structured, and continuously improved. Through her analysis, she contributes to regula...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Jara K.
Author
Jara Kane
Casino Analyst
Jara works as a casino analyst at Casino Guru, where she leverages her degree in Economics to help maintain and refine our online casino database. Her work ensures that the information we provide is accurate, well-structured, and continuously improved. Through her analysis, she contributes to regula...
Skrill and Neteller depositors cannot claim welcome bonus
Not all payment methods are available for all countries
Casino has max win limit per spin
Casino screenshots
Hello Casino Review
To find out what Hello Casino has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. With a Below average Safety Index of 5.9, Hello Casino may not be the best pick for most players. It scores below what we look for in fairness and safety. Continue reading our Hello Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of Hello Casino
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Hello Casino, we meticulously evaluated and analyzed the Terms and Conditions of Hello Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
Considering our estimates and the factual data we have collected, Hello Casino appears to be a large online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find Hello Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, Hello Casino has landed a Below average Safety Index of 5.9. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.
Note: According to our records, Hello Casino is related to 6 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Hello Casino.
Terms and Conditions of Hello Casino
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Hello Casino to be unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Player complaints regarding Hello Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 2 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 233 black points in total, out of which 233 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Hello Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 4 player reviews of Hello Casino so far, and the score is only determined after a casino has accumulated at least 5 reviews. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Hello Casino company information and licenses
Hello Casino has estimated annual revenues higher than $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Hello Casino has been granted licenses by authorities in the following countries or regions: United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority).
About payment methods and win and withdrawal limits
Hello Casino accepts 23 payment options. This includes: Neteller, Skrill, PaysafeCard, Mastercard, VISA, Trustly Pay, PayPal, Neosurf, Online bank transfer, Bank transfer, Paytrail, CashtoCode, eZeeWallet, Jetonbank, Revolut, Google Pay, Klarna, Bank wire, Interac e-Transfer, Interac, MuchBetter, MiFinity, LuxonPay.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 12,500 per week
EUR 250,000 per spin
Unlimited in GBP
GBP 250,000 per spin
CAD 12,500 per week
CAD 250,000 per spin
NZD 12,500 per week
CLP 250,000,000 per spin
NZD 250,000 per spin
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Language and support options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The table below contains information about the languages at Hello Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Finnish
French
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Hello Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of Hello Casino as good.
Hello Casino slots and casino games
You can play these types of games at Hello Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 137 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Merkur Gaming, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Thunderkick, Red Tiger Gaming, Big Time Gaming, WMS, Scientific Games (SG Digital), ELK Studios, Ezugi, Evoplay, Push Gaming, Eyecon, BGaming, Bally's Corporation, Barcrest, Posh Monkey Studios, Wazdan, Lightning Box, Red Rake Gaming, Leander Games, Spinomenal, 1X2 Gaming, Iron Dog Studio, Relax Gaming, Chance Interactive, Greentube, Endemol Games, Bullshark Games, Inspired Gaming, PearFiction Studios, Jelly, Fantasma Games, Bluberi Gaming, Half Pixel Studios, Playzido, S Gaming, Boomerang Studios, Spinmatic, Apollo Games, NetGaming, Nailed it! Games, Trigger Button Studios, All For One Studios (ALL41), Revolver Gaming, Northern Lights Gaming, OnAir Entertainment, Four Leaf Gaming, Triple Edge Studios, Infinity Dragon Studios, Degen Studios, PG Soft (Pocket Games Soft), Slammer Studios, Reel Play, Gameburger Studios, Atomic Slot Lab, Slingo, Atlantic Digital, Ela Games, Neon Valley Studios, Max Win Gaming, Octoplay, Skywind Group, High Limit Studio, AvatarUX, Peter & Sons, Hammertime, Aurum Signature Studios, Wicked Games, Light & Wonder, Golden Rock Studios, Stormcraft Studios, Coin Machine Gaming, Red7, 4ThePlayer, AreaVegas, Playnetic, Ino Games, Oros Gaming, Prospect Gaming, Swintt, Wishbone, Slingshot Studios, Alchemy Gaming, Ad Lunam, GONG Gaming Technologies, Shuffle Master, Reflex Gaming, Fortune Factory Studios, Spribe, Gamomat, Linko Studios, RAW iGaming, Bang Bang Games, Bet Digital, Foxium, AGS, Buck Stakes Entertainment, SlotMill, Crazy Tooth Studio, Gaming Corps, Games Inc., Barstruck, Switch Studios, Fun Fiesta, Blue Ring Studios, Koala Games, Synot Games, Hot Rise Games, Oi Studios (Outrageously Innovative), Stakelogic, Gamevy, Flip Five Gaming, SpinPlay Games, Neko Games, Gold Coin Studios, Air Dice, Lucksome, Side City, Just For The Win, Deep Stake Games, Storm Gaming, Reel Time Gaming, Ricochet, Snowborn Games, Rogue Gaming, Electric Elephant, Hacksaw Gaming, Print Studios, Ruby Play, Dreamspin.
Hello Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 4 bonuses from Hello Casino:
Up to 500 EXTRA SPINS (£0.1/each)
100% up to C$1,000 and 100 extra spins
100% up to €500 and 100 extra spins
100% up to €300 and 100 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
Read more
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Company info
Operator
White Hat Gaming Limited
Platform
White Hat Gaming
Established
2014
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Hello Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Low win limit: NZ$250,000 / spin or game round
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Hello Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 11
Not Available: 4
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Hello Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that Hello Casino does not offer any bonuses to players from your country.
Payment methods
Payments
Browse an overview of payment methods supported by Hello Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(23)
Payment methods (23)
Transaction limits
Withdrawal limits
C$12,500
per week
Win limits
C$250,000
Per spin
Currencies
Traditional
Supported Fiat currencies.
CADEURGBPCLPNZD
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
4 languages
EnglishFrenchSpanishFinnish
All languages (4)
English
French
Spanish
Finnish
Live chat
Available in
2 languages
EnglishFinnish
All languages (2)
English
Finnish
Customer support:
Available in
2 languages
EnglishFinnish
All languages (2)
English
Finnish
Live chat rating
Good
Average response time: 10m
Based on 8 tests
Date and tester
Response time
Rating
23 Jul 2026
Jara K.
10m
Subpar
06 Jun 2025
Samuel S.
Not measured
Subpar
30 Sep 2024
Martin L.
Not measured
Good
15 Dec 2023
Endri K.
Not measured
Good
22 Jun 2022
Natalia B.
Not measured
Subpar
30 Sep 2021
Tomas B.
Not measured
Excellent
28 Dec 2020
Tomas B.
Not measured
Excellent
12 Jun 2020
Zuzana S.
Not measured
Excellent
User reviews
User reviews of Hello Casino
This is a place to share experience with Hello Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 4 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 2 years ago
Absolute trash casino. I deposited £10 played 4 hands made £4. Then 5th and 6th hands my bets were returned and cancelled and I would have won on those bets. I then raised a live support chat request for an explanation. I was told technical issue and my casino would contact me. Weird I thought. So, I decided to withdraw £10 same money I put in. I did NOT accept any bonuses. I NEVER DO. THAT'S HOW ONLINE CASINOS GET YOU IF YOU WIN AT THE BEGINNING WHICH MEANS YOU HAVE TO KEEP PLAYING UNTIL YOU WIN AT LEAST 100% OF YOUR INITIAL DEPOSIT. I then proceeded to go to other tables, where I lost every hand with the £4 I had won. I decided not to redeposit until I got my withdrawal. Next day, I got an email asking why I withdrew. I explained above tech issue on Live Casino Poker table. I then went onto chat where I was chatting for over 1.5 hours. And got nowhere. Got disconnected twice. Everyone said I have to wait fir at least 48 hours for the accounts team to review my withdrawal. JOKE. DO NOT USE THIS SITE. BUNCH OF CON ARTISTS. I have taken screenshots of the entire account, so if I don't get my money in a week, I will file a complaint with the gambling commission
NOTHING POSITIVE
EVERY THING IS RUBBISH. PLAYED 10 BETS OVER SHORT PERIOD AND THAT WAS ENOUGH
• 2 years ago
Been waiting for a $400 redemption for 5 days and it's still in pending status. This is my first chance at a redemption, and I am already verified. Love the selection of games and the platform, but wouldn't suggest playing here if you plan to redeem. I've spent alot of money here, but now they don't want to pay anything back.
• 3 years ago
Ripped of kept my winnings and blocked my account
None absolute scam
Ripped off
• 4 years ago
Terrible casino. Once you want to make a withdrawal it becomes an impossible task. They invent a lot of bureaucracy and the site gives a lot of error, the chat doesn't solve and they program your account to not earn anything else. This is a strategy to destabilize the player and lose everything. garbage casino
Péssimo casino. Depois que você quer fazer uma retirada isto se torna uma tarefa impossível. Inventam um monte de burocracias e o site da um monte de erro , o chat não resolve e eles programam sua conta para não ganhar mais nada. Isso é uma estratégia para desestabilizar o jogador e perder tudo. Casino lixo
nothing positive
Nada positivo
All points are negative Total deception
Todos os pontos são negativos Enganação total
Everything in this casino is bad. In co.eco you will have gains but you will certainly not get bags
Tudo neste casino é ruim. No co.eço você terá ganhos mas com certeza não conseguirá sacalos
Discussion
Hello Casino discussion
Discuss anything related to Hello Casino with other players, share your opinion, or get answers to your questions.
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