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OverviewBonusesUser reviews26Safety Index explainedDiscussion23Payment methods33
HugoBets Casino Review
In this review, HugoBets Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. HugoBets Casino has a Below average Safety Index of 5.7, which makes it a less than ideal option for most players in terms of fairness and safety. Take a look at our full HugoBets Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Is HugoBets Casino fair and safe? Safety Index explained
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our HugoBets Casino review, we carefully went through and inspected the Terms and Conditions of HugoBets Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .
HugoBets Casino is a small to medium-sized online casino based on our estimates or collected information. Considering its size, this casino has a high sum of disputed winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
We did not find HugoBets Casino on any relevant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All in all, when combined with other factors that come into play in our review, HugoBets Casino has landed a Below average Safety Index of 5.7. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.
HugoBets Casino T&Cs
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of HugoBets Casino to be somewhat unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to HugoBets Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 12 complaints about this casino in our database. Because of these complaints, we've given this casino 1,708 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of HugoBets Casino
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Judging by the 26 user reviews given to HugoBets Casino, it has a Bad User feedback score. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
HugoBets Casino company information and licenses
HugoBets Casino has estimated annual revenues higher than $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
HugoBets Casino has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Control Board.
About payment methods and win and withdrawal limits
HugoBets Casino accepts 33 payment options. This includes: Neteller, Skrill, PaysafeCard, VISA, Mastercard, Bitcoin (BTC), Bank transfer, Instant Bank Transfer, Cardano (ADA), Algorand (ALGO), MiFinity, Litecoin (LTC), Tron (TRX), Ethereum (ETH), IOTA, DASH, EOS, Bitcoin Cash (BCH), Jetonbank, Ripple (XRP), Zcash (ZEC), Tether (USDT), Stellar Lumens (XLM), La Banque Postale, Boursorama, Contiant, Binance Pay, CashtoCode, Coinspaid, Klarna, Cashlib, Société Générale, Google Pay.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 50,000 per month
No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at HugoBets Casino.
Language
Website
Customer support
Live chat
English
Spanish
Portuguese
German
French
Polish
Norwegian
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at HugoBets Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of HugoBets Casino to be average.
HugoBets Casino casino games and slots
You can play these types of games at HugoBets Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 28 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, TaDa Gaming, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Ezugi, BGaming, Endorphina, Habanero, Relax Gaming, VoltEnt, AvatarUX, Peter & Sons, Aviatrix, Spribe, iMoon, Shady Lady, Popiplay, Hacksaw Gaming.
Bonuses and codes offered by HugoBets Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 4 bonuses from HugoBets Casino:
100% up to $300 and 50 extra spins
100% up to $350 and 50 extra spins
100% up to $350 and 50 extra spins
100% up to $400 and 100 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
Browse all bonuses offered by HugoBets Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(26)
User reviews of HugoBets Casino
This is a place to share experience with HugoBets Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
They don't pay out winnings, in a month they have come up with 10,000 excuses, the last excuse was that they want you to load your documents on a link, but the link is open for 15 minutes and they don't say when they send the link, like at 3:00 in the morning who is awake at this time. You write and talk about all the mistakes, yet they insist that you do as they say, even though you talk about and send pictures that none of what they ask for works. Their rating should be a maximum of 2. Stay away, you won't get your winnings.
De betalar inte ut vinster, i en månad har de hittat på 10000 ursäkter, sista ursäkten var att de vill att man ska ladda sina dokument på en länk , men länken är öppen i 15 minuter och de säger inte när de skickar länken, typ kl 03, 00 på morgonen vem är vaken vid denna tid . Man skriver o talar om alla fel ändå tjatar de om att man skall göra som de säger , fast man talar om och skickar bilder på att inget funkar av det de begär. Deras betyg borde ligga på max 2 . Håll er borta , ni får inte ut era vinster .
I've been waiting for a payout for almost 16 days. It's a complete disaster. Employees are barely reachable and when they are, they give the same standard statements.
Warte seit bald 16 Tagen auf eine Auszahlung. Reinste Katastrophe. Mitarbeiter kaum erreichbar und wenn dann kommen die gleichen Standardaussagen .
I played €200 and won €315. I asked for money for more than two months and they always talked about congestion and sometimes some kind of explanation. Then I got an e-mail that I had violated some conditions and I never received the money. Stay away from this scam casino
Pelasin 200€ ja voitin 315€. Kyselin rahoja yli kaksi kuukautta ja aina puhuttiin ruuhkasta ja milloin mitäkin selityksiä. Sitten sain sähköpostin että olen rikkonut jotain ehtoja ja en saanut rahoja ikinä. Kiertäkää kaukaa tämä huijaus kasino
I just want make an positive review here, i see some people complain about this casino, and most of it is from people who playing with bonus and breach therm and condition.
So, last day, i Play 15$ with 0,40 cent per spin on hyper star game without taking bonus, And i Won a jackpot bonus, and win over 2000$!! That's crazy !!
Customer support has good, and try to offer great service.
I dont receive my money yet, but i realy hope to receive it.
UPDATE : i receive my money under 24h !!!!
Good customer service and try to offer good service
I used my first deposit with the welcome bonus and won ! I was immediately blocked and I was accused of exploiting the bonus system! But I only deposited once how should I use the bonus system? Then why does a player get a welcome bonus if it counts as a bonus exploitation?
Maximum bet limit was not exceeded and I have not played forbidden games either!
Ich habe meine erste Einzahlung mit dem Willkomensbonus genutz und gewonnen ! ich wurde sofort gesperrt und mir wurde vorgeworfen das ich Bonussystem ausgenutz habe ! Aber ich habe nur 1 x eingezahlt wie soll ich das bonussystem dann ausnutzen? Warum bekommt man als spieler dann einen Willkomensbonus wenn es als Bonusausnutzung gilt?
Maximales einsatzlimit wurde nicht überschritten und Verbotene spiele habe ich auch nicht gespielt !
Profit and deposit confiscated
Gewinn und Einzahlung Konfisziert
Support Doesn't answer no response to my email
Support Antwortet nicht keine Reaktion auf meine Email
Account has been suspended
Konto wurde gesperrt
1. Welcome bonus played won and account closed immediately. Accusation that I took advantage of the bonus system and played it with bad intentions
1. Willkomensbonus gespielt gewonnen und sofort Kontoschließung. Vorwurf das ich das Bonussystem ausgenutz habe und mit schlechten absichten das gespielt habe
Please play elsewhere if you wish to receive payouts
Bitte spielen sie wo anderst wenn sie Auszahlungen erhalten möchten
Deposited money and wagered it. Had €290 and then cashed it out. But then I wanted to try my luck again and bought a bonus with my REAL MONEY, now I have nothing anymore because I would have violated a bonus condition..
NO HELP FROM SUPPORT LAST SORT NO RECOMMENDATION
Habe Geld eingezahlt und es gewagert. Hatte 290 € und habe es dann auszahlen lassen. Wollte dann aber dann nochmal mein Glück probieren und habe ein bonus gekauft mit meinem ECHTGELD jetz habe ich nix mehr weil ich gegen eine bonusbedingung verstoßen hätte..
KEINE HILFE VOM SUPPORT LETZTE ROTZE KEINE WEITEREMPFOHLUNG
Money was deposited but never credited to my player account. I've been trying to get my money back since 01/20/23, so far without success! The casino should be blocked, apparently this has happened more than once.
Geld wurde eingezahlt aber nie auf meinem Spielerkonto gutgeschrieben. Jetzt versuche ich seit dem 20.01.23 mein Geld zurück zu bekommen , bisher leider ohne Erfolg ! Das Casino sollte man sperren , ist anscheinend schon öfters vorgekommen .
Deposited €30 doesn't hurt to see if Casino Guru's reviews and reputation are legit and what can I say, absolutely legit. It didn't take 10 minutes because the money was gone, I played for 10 cents :D. The RTP is pathetic fun and entertainment factor equal to 0 should not be played here.
Habe 30€ eingezahlt tut ja nicht weh, um zu sehen, ob die Bewertungen und die Reputation von Casino Guru berechtigt ist und was soll ich sagen, absolut berechtigt. Es hat keine 10 Min gedauert da war das Geld weg ich habe auf 10 Cent gespielt :D. Die RTP ist erbärmlich Spaß und Unterhaltungsfaktor gleich 0 hier sollte man nicht spielen.
I deposited 100€ via AstroPay the money hasn't been credited to my casino account I've been trying to write to "customer service" for 5 days now, the same excuse keeps coming up and then the chat is ended I've never seen anything like that! So under no circumstances deposit this problem has been described here apparently already often
Ich habe 100€ über AstroPay eingezahlt das Geld ist nicht auf mein Casinokonto eingegangen ich versuche jetzt seit 5 Tagen mit dem "customer service" zu schreiben es kommt immer nur die selbe Ausrede und dann wird der Chat beendet sowas habe ich noch nie gesehen ! Also auf keinen Fall einzahlen dieses Problem wurde ja hier anscheinend schon des Öfteren beschrieben
I deposited 50 euros, didn't take a bonus, with a lot of luck I had 8500 euros, I wanted to pay out 5000 euros, and canceled the payout because I violated the bonus, which bonus I never took. Written no explanation lawyer I try to turn on against scammers it's all scammers I've never experienced anything like that
Habe 50 Euro eingezahlt, habe kein Bonus genommen habe mit viel Glück 8500 Euro gehabt habe mir 5000 Euro auszahlen wollen , und Auszahlung gestrichen da ich gegen den Bonus verstoßen habe welcher Bonus ich habe nie ein genommen . Geschrieben keine Erklärung Anwalt versuche ich einzuschalten gegen Betrüger es ist alles Betrüger sowas habe ich noch nie erlebt
Unfortunately you can't give 0 stars. I made a withdrawal of €750 and it was canceled saying I had breached the terms. I can put this violation alleged violation back with screenshots. The casino has no interest in clarifying. I can only warn everyone not to play here, the conditions in the bonus are designed in such a way that any payout can be canceled if the casino feels like it.
Leider kann man keine 0 Sterne vergeben. Ich habe eine Auszahlung von 750 € getätigt diese wurde storniert mit dem Hinweis ich hätt gegen Bedingungen verstoßen. Diesen Verstoß angeblichen Verstoß kann ich mit Screenshots wieder legen. Das Casino hat kein Interesse an einer Klärung. Ich kann jeden nur warnen hier zu spielen die Bedingungen im Bonus sind so ausgelegt das jede Auszahlung storniert werden kann wenn das Casino dazu Lust hat.
Withdrawals are canceled at will
Auszahlungen werden nach Lust und Laune storniert
Bonus conditions are designed in such a way that you can only violate them without knowing them by heart
Bonus Bedingungen sind so ausgelegt das man ohne sie auswendig zu können nur gegen diese verstoßen kann
Chat doesn't want customers
Chat hat keine Lust auf Kunden
There is no interest in clarification
An Klärungen besteht kein Interesse
Screenshots are ignored even though they refute the allegations
Screenshots werden ignoriert obwohl sie die vorwürfe wiederlegen
Luzify
Unregistered user
• 3 years ago
SHAME! I deposited €100 with ETH. The money never arrived. Wrote to support 100 times, whether live or e-mail, either no answer or the same snot. Want to see a bank transfer on a WalletTransfer. I send PDFs of the wallet transaction and they can't do anything with it. Simple scam, I've been waiting for my money for 17 days and it will never come because the transaction list says "rejected". CHEEK
SCHANDE! Ich hab 100€ mit ETH eingezahtl. Das Geld kam nie an. 100 mal den Support angeschrieben, egal ob Live oder E-Mail entweder keine Antwort oder den selben Rotz. Wollen eine Banküberweisung bei einem WalletTransfer sehen. Ich schicke PDFs der Wallet Transaktion und die können damit nichts anfangen. Einfacher Scam, seit 17 Tagen warte ich auf mein Geld und es wird auch nie kommen, da auf der Transaktionliste "abgewiesen" steht. FRECHHEIT
Scam Casino. Absolutely not recommended. Payouts almost never take place, you just make a deposit. No good profits. Bonus offers absolutely uninteresting. From time to time 100% bonus a few silly free spins what do you want with that. Verification and withdrawals take days. Too few deposit options. As a regular depositor, no offers in the form of free spins or promotions. Nothing for a birthday either. More than customer friendly. A player is only there for one number one!!! Absolute scam, give this group a wide berth and just gamble it has a system here!!!!!
Scam Casino. Absolut nicht zu empfehlen. Auszahlungen finden quasi nie statt man zahlt nur ein. Gute Gewinne Fehlanzeige. Bonus Angebote absolut uninterressant. Ab und an mal 100 % Bonus paar läppische Freispiele was will man damit. Verifizierung und Auszahlungen nehmen Tage in Anspruch. Zu wenige Einzahlungsmöglichkeiten. Als regelmäßiger Einzahler keine Angebote in Form von Freispielen oder Aktion. Zum Geburtstag gibt es auch nichts. Mehr als Kundenunfreundlich. Ein Spieler ist hier nur für eins da Zahl ein!!!Absoluter Scam ganz großen Bogen um diese Gruppe machen zocken nur ab hat hier System!!!!!
Slow payouts
Langsame Auszahlungen
Bonus offers completely uninteresting
Bonus Angebote völlig uninterressant
Few actions
Wenig Aktionen
Only one thing is important here, always make a deposit
Hier ist nur eins wichtig immer Einzahlen
customer unfriendly
Kundenunfreundlich
Verifications take too long
Verifizierungen dauern zu lange
Deposit options too few
Einzahlungsmöglichkeiten zu wenige
Safety Index explained
Safety Index of HugoBets Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of HugoBets Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.7/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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