The player from French Guiana had been waiting for a withdrawal from Hugobets since December 16 and had not received updates despite multiple inquiries. His account was verified, and he had previously completed withdrawals without issues. We engaged with the player to gather details about the withdrawal method and status to better understand the situation. The issue was marked as resolved after the player confirmed the resolution. We closed the complaint while offering further assistance if needed.
HugoBets Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €2,379
HugoBets Casino
Safety Index:LowCase summary
Discussion
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3 months ago
Hello, I've been waiting for a withdrawal since December 16 at hugobets. I asked several times in the chat what was obviously going on apart from telling me that they are passing the message on to the payment department nothing in advance for three weeks. Knowing that he writes that he pays between 24/48 hours maximum. My account is well verified I have already made previous withdrawals from them.
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3 months ago
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3 months ago
Dear FiLouYe, thank you very much for submitting your complaint. To better understand your situation, could you please confirm the following details?
· Could you please let us know how long did your last successful withdrawal took to be processed?
· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
I hope we can help you resolve this issue soon.
Best regards,
Attila G.
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear FiLouYe,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
