We've thoroughly reviewed Frank & Fred Casino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Frank & Fred Casino is related to other online casinos listed below and its rating is also positively influenced by them. Read the full review below and learn more about this casino.
According to our research and estimates, Frank & Fred Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
We currently have 4 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,272 black points in total, out of which 246 come from related casinos. You can find more information about all of the complaints and black points below.
Warning: Frank & Fred Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.
Based on all of the information mentioned in this review, we can conclusively say that Frank & Fred Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.
Browse all bonuses offered by Frank & Fred Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Take a look at the explanation of factors that we consider when calculating the reputation rating of Frank & Fred Casino. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Thomas requested a withdrawal of €18,000 via his debit card but it was denied due to the amount being too big to transfer. Later on, the casino offered him that they would send him €10,000 using a bank transfer, so he waited. A few days later, the money was still at his player's account. The casino sent Thomas an email in which they requested of him to send a bank statement and a selfie of him holding his passport in his hands. There's no further information available ever since.
The player requested a withdrawal but it became delayed due to the payment issues. In the end, the casino told the player their winnings were on their way and they should wait. We're not sure if they received them because there's no other information provided. The complaint remains unsolved.
Jillid didn't have any problems receiving his first withdrawal so he requested another withdrawal of €3,000 and sent all documents needed for verification. About 24 hours later, the amount bounced back to his account and he didn't understand why it happened. He then tried to request it again, this time, with the casino's supervision and it was approved. The money once again bounced back to his account and the casino said that his cardholder did not accept the transfer so he was suggested to provide a bank statement. After he sent it to them, it was disapproved. The casino asked the player to send the documents for verification again and so he did. Ever since then, there is no more update available on this case and the complaint remains unsolved.
This player requested a withdrawal and sent all the documents for their account to get verified. Once that was done, they received an email from the casino stating they should receive their winnings in between 7-15 working days. Unfortunately, that didn't happen and the money became delayed. No further details are available on whether the player received their winnings or not.
The player from Germany requested a withdrawal, but the transaction hasn’t been received yet.
The player requested a withdrawal of €4,485 but it became delayed due to a security check. About a month after that, the player received an email saying that they didn't wager their deposit in full and they couldn't pay them out their winnings. Once the player asked them how much they had left to wager, the casino simply closed their account. No further information is available ever since. The complaint remains unsolved.
The player requested a withdrawal and got their account verified but the payout became delayed. The casino blamed the payment provider for it and was waiting for a resolution. The player also contacted the licensing authority of the casino and their response is still pending. No other information is available momentarily.
Maletina requested a withdrawal of €1,800 but she only received €200. The casino claimed that the player played with a bonus without a deposit and because of that, she couldn't receive more than that. The player claimed that she asked several times about max cashout and deposit and the support representative said that she was supposed to make a deposit via Neteller or Skrill payment method. The casino stated their decision was final and the case remained unsolved.