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Casino Joy Review

Casino closed

Casino Joy has been closed and no longer operates.

Browse recommended casinos
Genesis Global Ltd.
2018
> $5,000,000
OverviewUser reviews11Safety Index explainedDiscussion1

Casino closed

Casino Joy has been closed and no longer operates.

Browse recommended casinos
Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
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Casino Joy Review

This review examines Casino Joy, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Casino Joy has an Above average Safety Index of 6.8, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Continue reading our Casino Joy review to find out more about this casino and determine if it's the right fit for you.

Fairness and safety of Casino Joy

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Casino Joy, we thoroughly read and reviewed the Terms and Conditions of Casino Joy. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

According to our approximate calculation or collected information, Casino Joy is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

We did not find Casino Joy on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

All of that, together with other factors considered in our review, has resulted in Casino Joy having a Safety Index of 6.8, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

Note: According to our records, Casino Joy is related to 24 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Casino Joy. They had a negative effect.

Casino Joy T&Cs

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino Joy to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Casino Joy

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 3 complaints directly about this casino in our database, as well as 40 complaints about other casinos related to it. Because of these complaints, we've given this casino 12,254 black points in total, out of which 11,803 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Casino Joy

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 11 players, Casino Joy does not have a User satisfaction score yet. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Casino Joy company information and licenses

Casino Joy belongs to Genesis Global Limited and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

Casino Joy has been granted licenses by authorities in the following countries or regions: United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority), Sweden (Spelinspektionen).

About payment methods and win and withdrawal limits

Casino Joy accepts 30 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Giropay, Sofort Banking, InstaDebit, Trustly, PayPal, EuTeller, Diners Club, Maestro, Neosurf, American Express, AstroPay, iDebit, Transferencia bancaria local, ApplePay, Easy EFT, Boku, Jeton, Interac, Ecobanq, Google Pay, RuPay, MiFinity, eZeeWallet, Paytm.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits Win limits
EUR 5,500 per week No win limit
EUR 22,000 per month
USD 5,500 per week
USD 22,000 per month
Unlimited in GBP
SEK 55,000 per week
SEK 220,000 per month
NOK 55,000 per week
NOK 220,000 per month
CAD 5,500 per week
CAD 22,000 per month
INR 440,000 per week
INR 1,760,000 per month
ZAR 82,500 per week
ZAR 330,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Casino Joy.

Language Website Customer support Live chat
English Yes Yes Yes24/7
German Yes Yes Yes
Finnish Yes Yes Yes
Swedish Yes Yes Yes
Norwegian Yes Yes Yes

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at Casino Joy, account problems, withdrawals, or other issues, it holds significant value for us. We would say Casino Joy has a good customer support based on the responses we have received during our testing.

Casino Joy slots and casino games

You can play these types of games at Casino Joy: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games.

Titles supplied by 14 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, iSoftBet, Push Gaming, Wazdan, Skywind Group, Gamomat.

Casino Joy bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 11 bonuses offered by Casino Joy in our database at the moment. All the deals are available in the 'Bonuses' section of this review.

Note: Visit our separate page on Casino Joy bonuses to learn more about this casino's offers.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
No crash games

Language options

English website
All languages (5)
English customer support
All languages (5)
English live chat
All languages (5)

Game providers
Show all (14)

  • NetEnt
  • Pragmatic Play
  • Apricot (Microgaming)
  • Big Time Gaming
  • Yggdrasil Gaming
  • Quickspin
  • Push Gaming
  • Evolution Gaming

Positives

  • Wide variety of live dealer games
  • Simple and clean website design

Negatives

  • Players from some countries do not qualify for any bonuses
  • Live chat is available 24/7, but not for all languages
  • Withdrawal fees
  • Not all payment methods are available for all countries

Interesting facts

  • Small international casino
Author & Guarantor: Endri Kaleshi Last updated: 11 Mar 2023 Anything incorrect or missing? Let me know
Casino Bonuses

Casino Joy bonuses

Browse all bonuses offered by Casino Joy, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (11)

User reviews of Casino Joy

This is a place to share experience with Casino Joy. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 11 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 2 years ago
Really slow payouts, the 72 hour promise is definitely not true.
• 2 years ago
was time to upload documents, as i requested a withdrawal. so i uploaded passport and bill. plus photo proof of bank card being used. then they wanted a old card that had been used previously but not no more as bank informed me it possibly had been used somewhere. so that card was destroyed. i emailed casino joy and explained this and they still would not pay out my winnings. you would think 3 lots of I.D. was enough. they are thieves.
  • thieving
Safety Index explained

Safety Index of Casino Joy explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Joy. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
  • This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

Complaints about Casino Joy and related casinos (216)

216All0Opened38Not solved83Solved95Rejected

Complaints directly about Casino Joy

Complaints about related Vegas Hero Casino (4)

Resolved Our verdict

Case closed

Disputed amount: Can$2,600
Vegas Hero Casino
Safety Index:Above average
Submitted: 21 Apr 2022
Resolved Our verdict

Case closed

Disputed amount: €291.25
Vegas Hero Casino
Safety Index:Above average
Submitted: 06 Apr 2022

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Discussion

Casino Joy Discussion

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Payment methods

Casino Joy payment methods

Currencies
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