Our expert casino review team has carefully analysed Ace Lucky Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Ace Lucky Casino has a Below average Safety Index of 6.4, which means it may not be the best choice for most players in terms of fairness and safety. Proceed with reading our Ace Lucky Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index of Ace Lucky Casino – Is it fair and safe?
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Ace Lucky Casino, we read and assessed Terms and Conditions of Ace Lucky Casino in-depth. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino's T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.
According to our approximate calculation or collected information, Ace Lucky Casino is one of smaller online casinos. This casino has a low value of denied payouts in player complaints with respect to its size. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
To our knowledge, Ace Lucky Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
On the whole, also considering other contributing factors in our assessment, Ace Lucky Casino has achieved a Safety Index of 6.4, which is classified as Below average. To our knowledge, this casino is not a suitable option for players seeking an online casino that fosters fairness and honesty in its treatment of customers.
Note: Ace Lucky Casino is linked to 2 other online casinos, based on the information we've collected. The Safety Index of Ace Lucky Casino takes into account the qualities of all the interconnected online casinos.
T&Cs of Ace Lucky Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Ace Lucky Casino to be unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Ace Lucky Casino player complaints
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 11 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Ace Lucky Casino user reviews and feedback
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 1 player review of Ace Lucky Casino so far. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Company information and licenses of Ace Lucky Casino
Ace Lucky Casino is in the ownership of and has an annual revenue estimate greater than $1,000,000. This makes it one of smaller online casinos on our scale.
Ace Lucky Casino holds licenses issued by licensing authorities in these geographic areas: United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority).
Withdrawal limits, win limits, and payment method options
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 3,000 per week
No win limit
EUR 6,000 per month
USD 3,000 per week
USD 6,000 per month
Unlimited in GBP
NOK 30,000 per week
NOK 60,000 per month
CAD 3,000 per week
CAD 6,000 per month
BRL 30,000 per week
BRL 60,000 per month
JPY 300,000 per week
JPY 600,000 per month
NZD 3,000 per week
NZD 6,000 per month
ZAR 60,000 per week
ZAR 120,000 per month
GTQ 30,000 per week
GTQ 60,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. Languages and customer support options available at Ace Lucky Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
Japanese
24/7
Finnish
24/7
French
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Ace Lucky Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Ace Lucky Casino as good.
Slots and casino games at Ace Lucky Casino
Ace Lucky Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games.
The casino's game library includes titles from 81 providers. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Thunderkick, Big Time Gaming, WMS, Scientific Games (SG Digital), Nextgen Gaming, ELK Studios, Eyecon, Barcrest, Wazdan, Lightning Box, Spinomenal, Rabcat, 1X2 Gaming, Tom Horn, 2By2 Gaming, Iron Dog Studio, Chance Interactive, Games Warehouse, Greentube, Inspired Gaming, PearFiction Studios, Jelly, Ino Games, Oros Gaming, Old Skool Studios, Half Pixel Studios, S Gaming, Wishbone, Slingshot Studios, Alchemy Gaming, Skillzzgaming, GONG Gaming Technologies, Shuffle Master, Nailed it! Games, Fortune Factory Studios, ALL41 STUDIOS, Northern Lights Gaming, On Air Entertainment, Bet Digital, Foxium, Buck Stakes Entertainment, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios, Gameburger Studios, Real Dealer Studios, Leap Gaming, Switch Studios, Blue Ring Studios, Neon Valley Studios, Synot Games, Fugaso, Betcore, Skywind Group, Gamevy, High Limit Studio, Pulse 8 Studios, SpinPlay Games, Neko Games, Gold Coin Studios, Hammertime, Aurum Signature Studios, Core Gaming, Games Global, Just For The Win, Light & Wonder, InnoGames, Snowborn Games, Stormcraft Studios, Circular Arrow, Hacksaw Gaming, AreaVegas.
Ace Lucky Casino bonus offers and codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Our database presently holds 1 bonus from Ace Lucky Casino, which is listed in the 'Bonuses' section of this review.
Note: For more information about this casino's offers, check out our separate page dedicated to Ace Lucky Casino bonuses.
Browse all bonuses offered by Ace Lucky Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
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User reviews of Ace Lucky Casino
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User feedback:
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Safety Index explained
Safety Index of Ace Lucky Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Ace Lucky Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average6.4/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
