HomeOnline casinos5Gringos Casino Review

5Gringos Casino Review

avatarAyberk A.
Last updated 09/2025
Safety Index
6.5
User feedbackBad
31 reviews
avatarAyberk A.
Last updated 09/2025

Read our 5Gringos Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio
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Pros and cons

  • Good selection of games
  • Interesting VIP program
  • Simple and clean website design
  • Live dealer games are available
  • Live chat support is not available 24/7

Casino screenshots

5gringos_casino_ee_homepage_desktop
5gringos_casino_ee_game_gallery_desktop
5gringos_casino_ee_homepage_mobile
5gringos_casino_ee_game_gallery_mobile

5Gringos Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. Use the Safety Index as a guide. A higher score generally means fewer risks when you play and withdraw. 5Gringos Casino scored an Above average Safety Index of 6.5, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Read on to get the full picture on 5Gringos Casino and decide if this casino is worth your time.

Fairness and safety of 5Gringos Casino

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of 5Gringos Casino, we meticulously evaluated and analyzed the Terms and Conditions of 5Gringos Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

According to our approximate calculation or collected information, 5Gringos Casino is a large online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

As far as we are aware, no relevant casino blacklists mention 5Gringos Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

Taking into account all factors in our review, 5Gringos Casino has scored a Safety Index of 6.5, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.

Note: According to our records, 5Gringos Casino is related to 2 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of 5Gringos Casino. Due to the link to other casinos, this casino has scored a lower Safety Index than it would have on its own.

T&Cs of 5Gringos Casino evaluated

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of 5Gringos Casino to be mostly fair.

Note: You can find our specific findings from the T&Cs evaluation here.

Player complaints regarding 5Gringos Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. Our Complaint Resolution Center takes in player complaints. We add these to complaints from other sources when we work out the Safety Index.

We currently have 1 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 9,600 black points in total, out of which 9,581 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

5Gringos Casino user feedback and reviews evaluated

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

The user satisfaction feedback of 5Gringos Casino shared by 31 users has resulted in a Bad User feedback score. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Licenses and company data

5Gringos Casino is owned by Liernin Enterprises LTD and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

5Gringos Casino has been granted a gambling license in Estonia issued by Tax and Customs Board.

Payment methods, win and withdrawal limits

5Gringos Casino supports 6 payment options. This includes: Neteller, Skrill, VISA, Mastercard, Zimpler, Skrill 1-Tap.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 500 per day No win limit
EUR 10,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

"Every online casino we review is assessed for the quality and availability of its customer support and the range of languages it supports." The table below contains information about the languages at 5Gringos Casino.

Language Website Customer support Live chat
Estonian Yes Yes No

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at 5Gringos Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of 5Gringos Casino as average.

5Gringos Casino slots and casino games

5Gringos Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 23 game providers are offered. This includes Nolimit City, Playtech, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Big Time Gaming, Playson, ELK Studios, Push Gaming, Wazdan, PariPlay, Spinomenal, Tom Horn, Iron Dog Studio, Relax Gaming, Gameburger Studios, Kalamba Games, Oryx Gaming, Apollo Games.

Bonuses and codes offered by 5Gringos Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Unfortunately, there are no available bonus offers from 5Gringos Casino in our database at the moment.

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Company info

  • Owner Liernin Enterprises LTD
  • Established 2021
  • Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 5Gringos Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Mostly fair
Issues found: 2
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Big casinoBig group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Average
Total complaints: 87
Last updatedLast updated
  • Opened 0
  • Unresolved 1
  • Resolved 24
  • Rejected 62
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Neutral
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Licensing authorities

      • ee
        Estonia (Tax and Customs Board)
        Verified
      Unfair terms and conditions
      • Common bonus hunting strategies may be seen as a serious T&C violation
      • Low-risk play may lead to winnings being confiscated

      Games

      Explore the game selection available at 5Gringos Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

      Game types

      Slots
      Roulette
      Blackjack
      Betting
      Video poker
      Bingo
      Baccarat
      Jackpot games
      Live games
      Poker
      Craps and dice
      Keno
      Scratch cards
      eSports betting
      Crash games
      Available: 12 Not Available: 3

      Game providers

      Show all (23)
      • Nolimit City
      • Pragmatic Play
      • Playtech
      • Apricot (Microgaming)
      • Big Time Gaming
      • ELK Studios
      • Yggdrasil Gaming

      5Gringos Casino bonuses

      Browse all bonuses offered by 5Gringos Casino, including their no deposit bonus offers and first deposit welcome bonuses.

      No bonuses available for players from Ohio

      Unfortunately, it seems that 5Gringos Casino does not offer any bonuses to players from your country.

      Payments

      Browse an overview of payment methods supported by 5Gringos Casino, along with related limits and fees associated with transactions to or from your casino account.

      Payment methods

      • Neteller
      • Skrill
      • VISA
      • Mastercard
      • Zimpler
      • Skrill 1-Tap

      Transaction limits

      Withdrawal limits
      €10,000
       per month
      €500
       per day
      Win limits
      Unknown

      Currencies

      Traditional

      Supported Fiat currencies.

      EUR

      Customer support

      Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

      Language options

      Website
      Available in 1 language
      Estonian
      Live chat
      Live chat not available
      Customer support:
      Available in 1 language
      Estonian
      E-mail support rating
      Subpar
      Last updatedLast updated
      Date and tester
      Rating
      12 Jun 2025
      Ayberk A.
      Subpar
      31 Jul 2024
      Burak O.
      Subpar
      27 Jun 2023
      Kristina U.
      Subpar

      User reviews of 5Gringos Casino

      This is a place to share experience with 5Gringos Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Bad

      Rated by 31 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Summary of player reviews
      Guru AI
      Games appear to be a slight draw for players, with positive feedback outnumbering negative comments. However, many reviewers report issues with payments and a lack of helpful customer support.
      Casino Guru
      We want players to understand gambling.
      • 1 year ago
      Extremely slow payouts. Customer service reps give different excuses when you ask about your pending withdrawal.

      I've been waiting 4 days now!

      Plus, they push the waiting period to the weekend and then say they don't process weekends making you wait two extra days.

      • Slow payouts
      • 1 year ago
      It has a user-friendly layout, but there's no point in me writing about its advantages, as they don't seem to pay out winnings from bets.
      • Casino with a fun and friendly layout
      • If you like to gamble without worrying about withdrawing your winnings, have fun.
      • I'm still waiting for the first withdrawal, it's taking a long time and I'm starting to worry.
      • Never make a deposit in a casino before checking the comments of other gamblers...
      • 1 year ago
      I've been waiting for my payout since July 27th—over a week now. According to 5Gringos, it takes 3-5 business days, but so far, nothing has happened. I always get the same standard response in live chat: "The payout is being processed." Unfortunately, there's no real information or update on the status.

      It feels like you're just being kept waiting. To me, that doesn't seem serious—especially when money is involved, customers shouldn't feel like they're being put off.

      I hope that something will happen soon, but at the moment I cannot recommend 5Gringos from my experience
      • Fast deposit
      • No payout
      • 1 year ago
      The withdrawal process is way too long. While deposits can be processed in seconds, my withdrawal of €500 has now taken over a week. Support is just stalling. They keep saying everything is fine, but the withdrawal is delayed due to high transaction volume. However, the delays are now less than acceptable!
      • Bonuses
      • Many games
      • Payout takes far too long
      • Support not helpful.
      • 1 year ago
      No responsible gambling. I email them to close my account permanently a weak ago, still my account is open. Even after confirming them in the follow up email. When I chat with the costumer service, they said, sorry for the delay, they will expedite the process.

      Even their partner casino. All my account is still open. They do not understand the meaning of responsible gambling. Still they have the high rating on casino guru.
      • 1 year ago
      So after I got scammed by this casino twice (CasinoGuru helped me clear both cases and I thank you guys for that!!!), a third unpleasant experience happened.

      The first two cases were about tournament winnings and roughly 2600 Euros altogether. They didn't want to credit the amount and when they finally did with the help of this forum, they added a x1 wager to both winnings, even though it was clearly stated in the tournament terms & conditions, that tournament winnings are withdrawable with no wager requirement.

      As for the third experience: I initiated a withdrawal of 80 000 HUF (which is currently about 195-200 Euros) on the 21st of January because I still had some money on the site and still nothing. Useless customer support does nothing but apologize and asks me to be patient.

      Never seen such a pathetic, disgusting site like this.
      • nothing
      • customer support are not actual human beings
      • it always takes at least a week to complete a withdrawal
      • not answering emails
      • 1 year ago
      I don't know why it has so many negative comments, I had a good time and also the slots played very well with a good RTP and many games! Withdrawals are fast With a little patience!
      • Withdrawals ok
      • Bonus very nice
      • A little slow service
      • Bad Chat
      • 1 year ago
      I received an email yesterday saying that I would receive a 150% bonus with my next deposit. I then contacted customer service to check this again. The first person told me that I had already used the bonus 2 days ago, but that couldn't be true because I had only deposited there once and that was more than two days ago. He insisted until I sent him my transactions, then he said, OK, the bonus would be credited with the next deposit. No sooner said than done, I made the payment and contacted the next support employee, who then told me, yes, we can't give the bonus because you still have a withdrawal pending.
      I don't understand why one person says this and another says that. And I'm sorry about what happened, but I can't buy anything from someone... never again
      • prank
      • 2 years ago
      Very easy to deposit but don’t, ridiculous amount of time for withdrawal, I’ve been waiting 1 week and still no one can tell me when I will be paid , support can’t help they just say not our department , didn’t even take a bonus at deposit so should be straight forward payment and they won’t do it
      • No positive
      • Waited a week so far for a withdrawal and still can’t be told if and when I will be paid
      • Support just says not our department
      • Generic responses to my questions
      • They don’t pay up
      • 2 years ago
      Quite stale experience, hate the chat service, basically they don't even know whats going on in their site. Bonuses are terrible and their terms very low tier.
      VIP class is no different.
      Basically they mislead you on some campaigns as well(15 % weekly cashback-3000, they don't really want you to have it).The site can have a common campaing that the chat is totally unaware of and claims constantly that there is no such thing even when a banner is flying just about the chat window DD Bonus terms are of c-class, would not play with bonuses at all, only hard deposit. Lack of games, and they put some companies in other companies directory (print studios is in Relax gaming). They have this shooting range and prizes for missions. The first mission is doable. The second is basically already highly unlikely you will ever get it. So its not worth playing for the prizes.
      • Only good thing is zimpler AKA. fast transactions, otherwise...
      • Low quality customer service(chat).
      • Lack of good bonus terms
      • poor prizes
      • 2 years ago
      I can't say the casino is too bad, if you play and don't withdraw then everything is fine but as soon as you try to withdraw then the delays start. Small amounts are withdrawn quickly but once you try to withdraw more than 1k then wait for delays .
      • withdrawal delays
      • 2 years ago
      Stay away from this cazino if you are from Greece, the slots works extremely well with good rtp they let you withdraw once and then if you have a big win not 200-300euros they ask hairs and dna samples to verify you and impossible documents to have and government proofs just to make you waiting and waiting until you play your winnings ..
      • slots works good
      • good rtp
      • withdraw is impossible
      • if you are verify when you try to withdraw they come back to ask you impossible documents to have just to make you play the winnings
      • 3 years ago
      worst casino I've ever played withdrawals take over a week on purpose to tempt you to cancel and lose your money AWAY FROM THIS CASINO AND ITS BROTHERS
      • 3 years ago
      Mediocre casino gives you a feeling of unreliability from the chat alone. Like all these small casinos that depending on their profits play to create problems for you. I've never made a withdrawal so far but I'm sure they take a long time.
      • All games without vpn
      • Every time you have bonuses you have to wait in the chat for them to give you.
      • It doesn't have a full screen on mobile and it's hard to press the buttons when playing on mobile
      • Game is stuck here 3 weeks in the bonus and won't open TThe problem is not solved
      • 3 years ago
      I like this website, they are have a lot of beautiful games, the most of favourite is gates of hades (the best one)
      also here are good bonuses, and no problems for withdrawals
      • good support
      • a lot of games
      • i like design
      • fair casino
      • 3 years ago
      The casino lures in emails with bonus offers of 150% for the next deposit. Then when I deposited money, I was told that the management decided that no bonus was available for me, no matter what emails I received. I will not be depositing any more money here and will delete my account. I would also not recommend anyone else to play here or any other casino in this family.
      • Large selection of games
      • Fraudulent bonus offers
      • 3 years ago
      I made a $300 deposit and they didn't credit it. I sent several emails to support showing the confirmation that the funds did get sent to their banking info but they still refused to credit me my money.
      • Terrible customer support
      • 3 years ago
      Casinos that don't give out their money can only be rated as insufficient because the fast payout or payout at all is the core business!
      • Enough games I was looking for
      • High stakes, automatic
      • I'm very angry again! As with many other casinos, nothing has happened for 5 days of withdrawal and it just says "Pending"! Verification still says "None required at the moment! Well, I'm curious what will happen in the next few days. I hate something so dubious that you always have to wait for the money. Really very mean. There shouldn't be anything like that!!
      • 3 years ago
      So as long as you don't request a payout, you could have the feeling that you're gambling away your money in a reputable casino... I've requested a payout of "only" 100 € as a test and have been waiting 4 days for processing, you get it in the chat always just the statement I should wait for an email from the finance department when it comes, whether in weeks or months, there is no answer, something like that doesn't work in my eyes. Fingers off!!!
      • Clawmaschine bonus with every deposit 1x daily.
      • Payout duration forever
      • 3 years ago
      if you want a game in this company to give you a bonus, go to church and say your 5th prayer .. I've been playing for 3 days now and I haven't seen a bonus even for a joke. it's not the fault of those who are thieves, it's my fault for playing. stay away from this company. play only if you have money to throw away
      • Nice page
      • 3 years ago
      I won they suspended my account and they don't want to pay me, TERRIFYING
      • unpaid winnings
      • meaningless excuses for not getting picked up
      • fake and lying chat support
      • they make fun of customers who loses peace who wins does not collect
      • 3 years ago
      I received the winnings but you closed the door in my face I would like to know why
      • reliable but too much bureaucracy
      • customers are players who must have answers and in hello not everyone is competent
      • after the win you closed my account yes you refunded everything but you don't give me an explanation
      • 3 years ago
      They dont pay out winnings ive been waiting 6 days for a withdraw with no information and i been told after 6 days that i should try again with another method and wait 3 more days.The only thing i was told was that my payment was cancelled(It took them 6 days to tell me this).Live chat agents never solve your problem and the only thing they are saying is wait a bit longer.Never playing at this casino again and i dont recommend anyone to do it.Theres plenty of better casinos that payout your winnings in less than half an hour!!
      • They dont pay out the winnings
      • Live chat agents are useless
      • Insanely large withdrawal time limits
      • 3 years ago
      i reccoment not play in gringo , they sending messages in phones for about bonuses and free spins with a deposit and after your deposit they refuse everything with pathetic exuses like the management dont want to give you the bonus while this management has send you a message before an hour, is difficult to land a decent win and the withdraws are slow, at least i manage to withdraw and took back all the deposits i lost , i dont play there again , gringo casino of lies exuses they create issues for every player just to make players hard to win and withdraw.
      • a tricky casino sending fishy messages ands mails for bonuses just after the deposit to refuse them all
      • dont play there hard to win slow withdraw tricky enviroment
      • 3 years ago
      This casino is a big scam, I made a deposit for a bonus and in the chat they told me that you can't get the bonus, it's a management decision. So for no reason. I put 0 because they are scammers.
      • 4 years ago
      I have deposit and he does not let me play they kept me one afternoon taking all possible excuses and seeing that I could not play no jerk give me my deposit back because this is a scam because I have seen reporting to the Postal Police and I will also do it in social networks
      • Total zeroooo
      • 4 years ago
      I like the casino, it has lots of promotions to choose from. My favorite is the weekly reload bonus for the 50 spins upon deposit.
      • Great promotions
      • Great support
      • Great design
      • High wagering requirements compared to other casinos
      • 4 years ago
      Games keep crashing (no connection) Processing withdrawal also takes forever…. You can only cash out 500 per day, with some VIP level you can cash out more per day but never reached that. I played many hours but I always stayed at VIP level 1, it's very strange.
      • Payout 500 euros per day
      • 4 years ago
      Super casino where you can choose an avatar and get the bonus assigned to it. Nice idea for a theme, the game does not get boring, a lot of games to choose from. Everything works fine. I highly recommend this site.
      • Bonuses
      • Games
      • Graphics
      • 4 years ago
      Super Cool Casino, you select your avatar during the registration ( each avatar gives you a different welcome bonus), then there is a kind of internal gamification, there are some achievements to complete the heist and get a final price, you can also exchange the coins to purchase bonuses or free spins, about games there are tons available, I didn't count it but for sure more than 50 gaming providers among the most famous, so far I like it! I recommend.
      • graphic
      • many games
      • gamification
      • lots of bonuses

      5Gringos Casino discussion

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