Endri's contribution to Casino Guru with his previous – heavily praised – work in data entry came to our team at a great time. His efforts to maintain and manage our casino database with transparent and accurate reviews plus his initiative-taking attitude have made him a very respected and solid mem...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Endri K.
Author
Endri Kaleshi
Casino Analyst
Endri's contribution to Casino Guru with his previous – heavily praised – work in data entry came to our team at a great time. His efforts to maintain and manage our casino database with transparent and accurate reviews plus his initiative-taking attitude have made him a very respected and solid mem...
The goal of this review was taking a closer look at 21k Casino. Our expert team used our casino review process to check how it performs and where it lets players down. To form a clear view of this casino's safety, our expert team looked at its Terms and Conditions, licenses, player complaints, support, and limits. They used this data to decide where this casino falls between safe and legit and a clear scam.
We used our team's findings to work out the casino's Safety Index. This score measures the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. 21k Casino scored a High Safety Index of 8.4, which is why it could be considered a favorable option for most players in terms of fairness and safety. Our full 21k Casino review offers details that can help you decide whether this casino is right for you.
Safety Index – 21k Casino fairness and safety
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our 21k Casino review, we carefully went through and inspected the Terms and Conditions of 21k Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
According to our approximate calculation or collected information, 21k Casino is a small to average-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
Based on our findings, no important casino blacklists feature 21k Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
Taking into account all factors in our review, 21k Casino has scored a Safety Index of 8.4, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.
Note: 21k Casino is linked to 14 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of 21k Casino. They had a positive effect.
Terms and Conditions of 21k Casino
To see how fair a casino is, we read through its T&Cs as part of every review. Our reviews often turn up clauses and rules in casino T&Cs that we regard as unfair or predatory. In some cases, these can be used to justify not paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of 21k Casino during our review.
Player complaints related to 21k Casino
We place a lot of weight on player complaints when reviewing casinos. They offer a clear picture of the issues players encounter and how casinos respond to them. We look at all complaints through our Complaint Resolution Center and from other sources. These all go into each casino's Safety Index.
We have found no relevant complaints about this casino.
User feedback and reviews of 21k Casino
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
The user satisfaction feedback of 21k Casino shared by 10 users has resulted in a Good User feedback score. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company information
21k Casino is owned by Fin Tech Montana Azul Capital LTD, and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
21k Casino is licensed by Anjouan Gaming in Comoros.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at 21k Casino in the table below.
Language
Website
Customer support
Live chat
Slovak
24/7
English
24/7
Spanish
24/7
Portuguese
24/7
Japanese
24/7
German
24/7
Finnish
24/7
Swedish
24/7
Danish
24/7
Greek
24/7
French
24/7
Polish
24/7
Dutch
24/7
Estonian
24/7
Norwegian
24/7
Slovenian
24/7
Testing the customer support team is part of every review we carry out. We contact them to check how fast, helpful, and professional they are. Good customer support can make all the difference when things go wrong. It's there to help you sort out problems with your account, withdrawals, or anything else that might occur along the way. In our tests, 21k Casino's support team scored average when it comes to how they help players.
Casino games and slots available at 21k Casino
Players can enjoy these types of casino games at 21k Casino: Slots, Jackpot games, Live games, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live roulette.
Casino games supplied by 23 game providers are available. This includes Novomatic, Nolimit City, Evolution Gaming, Pragmatic Play, Betsoft Gaming, Playson, Amatic, BGaming, Endorphina, Wazdan, Habanero, Spinomenal, Belatra Games, 3 Oaks Gaming, Gamzix, VoltEnt, Popiplay, Casino's Own Original Games, Caleta Gaming, Hacksaw Gaming, Gamomat, PG Soft (Pocket Games Soft), OneTouch.
21k Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
As of right now, our database holds 4 bonuses from 21k Casino, including:
35 FREE SPINS on Joker’s Jewels Wild
35 FREE SPINS on Treasure of Anubis
50% up to €2,000
100% up to €1,000
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
Fin Tech Montana Azul Capital LTD
Operator
Fin Tech Montana Azul Capital LTD
Established
2025
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 21k Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Key metrics
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small casinoSmall to medium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at 21k Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 4
Not Available: 11
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 7
Not Available: 1
Most popular games
Gates of Olympus
by Pragmatic Play
Sugar Rush
by Pragmatic Play
Sweet Bonanza
by Pragmatic Play
Wanted Dead or a Wild
by Hacksaw Gaming
Book of Shadows
by Nolimit City
Sugar Rush 1000
by Pragmatic Play
Gates of Heaven
by Pragmatic Play
Tombstone RIP
by Nolimit City
Fury of Anubis
by Pragmatic Play
Starlight Princess
by Pragmatic Play
Bigger Bass Bonanza
by Pragmatic Play
Chicky Run
by PG Soft (Pocket Games Soft)
Game providers
Show all
(27)
Game providers (27)
Casino Bonuses
21k Casino bonuses
Browse all bonuses offered by 21k Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that 21k Casino does not offer any bonuses to players from your country.
Loyalty program
21k Casino offers a loyalty program. Here is what you can get for achieving a higher status:
Cashback
Payment methods
Payments
Browse an overview of payment methods supported by 21k Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(34)
Payment methods (34)
Transaction limits
Withdrawal limits
Not limited for EUR
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
CADEURCHFDKKJPYNOKNZDPLNSEK
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
15 languages
EnglishFrenchGermanSpanishDanish
10 more
All languages (15)
English
French
German
Spanish
Danish
Dutch
Estonian
Finnish
Greek
Japanese
Norwegian
Polish
Portuguese
Slovak
Slovenian
Live chat
Available in
15 languages
EnglishFrenchGermanSpanishDanish
10 more
All languages (15)
English
French
German
Spanish
Danish
Dutch
Estonian
Finnish
Greek
Japanese
Norwegian
Polish
Portuguese
Slovak
Slovenian
Customer support:
Available in
15 languages
EnglishFrenchGermanSpanishDanish
10 more
All languages (15)
English
French
German
Spanish
Danish
Dutch
Estonian
Finnish
Greek
Japanese
Norwegian
Polish
Portuguese
Slovak
Slovenian
Live chat rating
Good
Average response time: Instant
Based on 2 tests
Date and tester
Response time
Rating
14 Sep 2026
Endri K.
Instant
Good
03 Dec 2025
Igor P.
Not measured
Average
User reviews
User reviews of 21k Casino
This is a place to share experience with 21k Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Good
Rated by 10 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Summary of player reviews
Guru AI
A small number of players appreciate the game variety, though feedback is limited. Payments appear to be a significant concern, with notably more negative comments than positive ones.
Casino Guru
We want players to understand gambling.
• 1 month ago
The reload bonuses here drop pretty regularly which I appreciate. Got a 150% match last Thursday and it genuinely stretched my session. Deposited some, got the extra, played for hours without burning through my budget. Even hit a 200x win on some random slot. Couldn't withdraw it because of the wagering but the playtime alone was worth it. The only thing that annoyed me is the bonus terms changed between offers. Last time blackjack counted, this time it didn't. Checked the terms and they'd updated it. Sneaky.
Reload bonuses add real difference to playtime and enjoyment.
Bonus terms changed between offers without notice. Sneaky update.
21k Casino
Thank you for taking the time to share such detailed feedback. We're really pleased to hear that you enjoyed the 150% reload bonus and that it gave you plenty of extra playtime. Congratulations as well on landing that exciting 200x win! 🎉
We also appreciate your honest comments regarding the bonus terms. We understand how frustrating it can be when the eligible games or wagering contributions differ between promotions, especially if you've had a different experience with a previous offer. Our promotions can have different conditions depending on the campaign, which is why we always recommend checking the specific Terms & Conditions attached to each offer before activating it.
Your feedback about making these changes clearer is valuable, and we'll be sure to share it with our promotions team. Transparency is important to us, and we always look for ways to improve the player experience.
Thank you again for your review, and we hope to continue providing you with enjoyable gaming sessions and exciting promotions in the future.
-The 21KCasino Team
• 1 month ago
Support here has saved my sanity more than once. Last week my deposit got stuck in limbo, money left my bank but didn't hit my account. Panicked obviously. Messaged live chat and got a human within a minute. Agent named Stephanie found the transaction, credited my account manually in a few hours and even threw in some free spins for the stress. Total hero. But trying to get verified when I first joined was the exact opposite. Three attempts, two different documents and a selfie that took twenty tries. Why is it always such a mission?
Stephanie fixed my stuck deposit in lightning speed and gave me free spins for the stress. Absolute hero!!!
Verification was a mission incomplete here
21k Casino
Thank you for your feedback!
We're delighted to hear that Stephanie was able to assist you with your delayed deposit and turn a stressful situation into a positive experience. Providing fast, friendly, and effective support is exactly what we strive for, and we're pleased that she was able to locate your transaction, ensure it was credited, and make your experience a little better. We'll be sure to pass along your kind words to her.
We're sorry to hear that the verification process was more challenging than expected. KYC is an important security measure designed to protect both our players and the platform while ensuring compliance with regulatory requirements. Depending on the quality and readability of the submitted documents, or if additional verification is required, we may ask for new documents or another selfie to complete the process successfully.
We understand that having to resubmit documents multiple times can be frustrating, and we sincerely appreciate your patience throughout the process. Your feedback regarding the verification experience has been noted and will be shared with the relevant team as we continue working to make it as smooth and straightforward as possible.
Thank you again for taking the time to share your experience with us!
-The 21KCasino Team
• 2 months ago
The weekly raffle is actually decent. Never won anything massive but I've gotten like €60 in bonuses over a few months just from the random draws. Log in on Monday, check if you've won and sometimes there's just free money waiting. Takes two seconds and costs nothing. But the withdrawal times for fiat are painful. Used bank transfer once and waited almost a week. My mate used crypto and got his in four hours. Same casino, same withdrawal amount, massive difference. I don't get why fiat takes so much longer. It's 2026 ffs.
Weekly raffle is a proper bonus. Free money just for being a loyal one.
Fiat withdrawals take almost a week while crypto takes four hours. Same casino, same amount, massive difference. Unfair.
21k Casino
Thank you for your feedback!
We're delighted to hear that you're enjoying our weekly raffle and that you've received bonus rewards simply for being a loyal player. It's great to know that this promotion adds extra excitement to your experience and provides additional value over time.
We're sorry to hear that your fiat withdrawal took longer than expected. Processing times can vary significantly depending on the selected payment method. While cryptocurrency withdrawals are often completed much faster due to the nature of blockchain transactions, bank transfers rely on banking networks and payment providers, which may require additional processing time, particularly on weekends, public holidays, or when additional security checks are necessary.
We understand that the difference in processing times can be frustrating, and we appreciate you sharing your experience. Your feedback regarding fiat withdrawal times has been noted and will be shared with the relevant team as we continue working to improve our payment services.
Thank you again for taking the time to share your experience with us!
-The 21KCasino Team
• 3 months ago
A casino that has everything I love about my games and trusted providers. Good bonuses, comfortable play.
Good bonuses
Verified providers
21k Casino
Thank you for your feedback!
We’re delighted to hear that you’re enjoying the platform, especially the selection of games from trusted providers and the bonus offers available. Providing a comfortable gaming experience with quality content from reputable developers is something we take great pride in.
Thank you for highlighting the bonuses and verified providers, we truly appreciate your support and are glad to have you with us!
-The 21KCasino Team
• 5 months ago
Fast deposits they advertise are reliable 90% of the time. But late deposits happen often enough to notice. Support blames my bank, my bank blames them. Meanwhile my money's just lost in the void for hours. Stressful.
Support is in fact there to help, they are quite friendly, kudos to Mary!
Late deposits
Lots of stress providing proofs
21k Casino
Thank you for your feedback! We’re glad to hear that your overall experience with deposits is mostly fast and that our support team, especially Mary, has been friendly and helpful. 😊
We’re sorry to hear about the occasions where deposits were delayed and caused stress. In some cases, delays can occur due to bank processing times or payment provider routing, which may temporarily leave transactions in a pending state. We understand how frustrating this can feel when funds are not immediately visible.
When this happens, requesting proof of payment helps us trace and resolve the transaction as quickly as possible.
We appreciate your patience and your honest feedback, it helps us continue improving the experience. 💳🎰
-The 21KCasino Team
• 5 months ago
I have been waiting for more than 48 hours for my withdrawal request to be processed, although even here casino representatives comment that it takes 1-2 business days to process it. When contacting the chat service, they did not give me any specific timeframe for processing it, despite repeated inquiries. I do not recommend anyone to play on this site unless they want to lose their money. I personally doubt that my withdrawal request will ever be processed.
very slow withdrawals, it if possible
very poor chat service, no answers to specific questions are given
21k Casino
Thank you for your feedback.
We understand your concerns regarding the processing time of your withdrawal and the communication you received from our support team.
While our standard withdrawal processing timeframe is typically 1–2 business days, please note that in certain cases, additional time may be required due to routine internal procedures. These may include compliance checks, security verification, and confirmation with our payment service providers. Such measures are a standard part of our operations and are necessary to ensure that all transactions are processed safely and securely.
Regarding your experience with our customer support, we are sorry to hear that the responses did not meet your expectations. During the review stage, our agents can only provide information based on the current status, and in some cases, a precise timeframe cannot be given until the process is finalized. This may have resulted in the responses appearing repetitive, which we understand can be frustrating.
We would like to reassure you that we operate under a strict 100% payout policy, and all legitimate withdrawal requests are processed in full accordance with our Terms and Conditions. There is no intention to delay or withhold payments, and your request is being handled accordingly.
Once the ongoing review is completed, your withdrawal will be processed without unnecessary delay.
We appreciate your patience and understanding.
-The 21K Casino Team
• 6 months ago
Great support agent saved me when I accidentally deposited twice. Refunded immediately. But late withdrawals are still their weakness. Every cashout is a guessing game. Sometimes 2 hour, sometimes 2 days. No consistency.
Great support
Quick resolutions
Late withdrawals unpredictable
21k Casino
Thank you for your feedback! We’re glad to hear that our support agent quickly resolved your accidental double deposit, fast and effective help is exactly what we aim for. ✅
We understand your frustration regarding inconsistent withdrawal times. While many payouts are processed quickly, delays can occur due to routine checks or verification procedures, and we appreciate your patience as our team works to improve consistency.
Your feedback is invaluable, and we hope your future withdrawals are as fast and predictable as your support experience!
-The 21K Casino Team
• 6 months ago
Many slots from top providers means quality games. But when I finally won some 80euros and wanted to cash it out, support told me the minimum was 100!! Guess its too high.. Regression.
Many slots
Quality games
Too high minimum withdrawal limit
21k Casino
Thank you for your feedback! We’re glad to hear you’re enjoying the large selection of slots and games from top providers. 🎰
Just to clarify, the minimum withdrawal amount is €100 and is the same for all payment methods on the platform. These limits are set in advance and listed in our payment terms so players know the requirements before requesting a payout.
We appreciate you sharing your thoughts and hope you continue enjoying the games available on the site.
-The 21K Casino Team
• 6 months ago
Imo its a solid casino, but there are a few nuances. There are plenty of slots and live dealers, but no sportsbook, which im a big fan of. The deposit bonus is decent, though it took a week to meet the wagering requirements. Withdrawal to Skrill took about 2 days, but support was initially telling me its up to 24 hours, not more.. Anyways, support gives helpful answers..buuuut, response time is slow at night..
Plenty of slots, helpful support
No sports, withdrawals take longe then advertised
21k Casino
Thank you for the detailed and fair review. We’re glad you enjoyed the wide slot selection, live dealers, and found our support helpful.
Regarding the sportsbook: we understand it’s an important feature for many players, and we appreciate the feedback.
Concerning withdrawals, the advertised timeframe refers to the internal processing period (up to 24 hours). In some cases, once approved, the final transfer time may depend on the payment provider (such as Skrill), which can extend the total time to 1–2 business days.
We’d also like to clarify that our support operates 24/7 without reduced response speed, including nighttime hours.
We appreciate the constructive feedback and hope your next experience is even smoother.
- The 21K Casino Team
• 7 months ago
Beware of playing at this casino! Big advertising with bonuses is false because first you have to wager 40 times your own money + bonus that you have not received! Then if you have for example 25 euros of your own money you have to play for 1500 euros for the bonus to be available! Impossible to succeed, RTP is minimal and looking for attractive games does not exist! Disgracefully bad casino!
Akta Er att spela på detta casino! Stora reklam med bonus är falskt eftersom först ska du omsätta 40 gånger egna pengar + bonus som du har inte fått! Sen om du t.ex har 25 euro egna pengar ska spela för 1500 euro för att bonus blir tillgängligt! Omöjligt att lyckas, RTP är minimal och att leta attraktiva spel finns inte! Skamligt dåligt casino!
Nothing
Inget
Unclear terms with bonuses
Oklara villkor med bonusar
very small selection of games
väldigt liten utbud av spel
RTP non-existent
RTP obefintligt
21k Casino
Hello!
Thank you for sharing your concerns. We’re sorry to hear that your experience was frustrating, and we’d like to clarify a few points to avoid misunderstandings. All bonus terms, including wagering requirements, are clearly stated in the Bonus Terms & Conditions before a bonus is claimed. Players are required to read and accept these terms prior to activation. Wagering conditions are not hidden and are not applied retroactively. If a player chooses to activate a bonus without reviewing the conditions, that is not a fault of the platform.
Bonuses are optional. Players may always choose to play with real funds only, without any wagering requirements.
Regarding RTP, all games operate with provider-certified RTP values set by the game developers. RTP is not adjustable per player, per account, or per session. Individual results vary due to chance and volatility, but RTP is neither manipulated nor "non-existent."
The platform offers games from established providers, and the full game list is visible prior to gameplay. Claims of "no attractive games" or "very small selection" are therefore inaccurate.
We encourage all players to read the Bonus Terms & Conditions before claiming any promotion and to contact support for clarification if anything is unclear.
-The 21KCasino Team
Discussion
21k Casino discussion
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