The player from Russia is unable to withdraw funds from the casino after completing all KYC verifications. The casino claims he has another account without providing evidence, and he is not refunded his deposit.
1xBet Casino - Player is facing withdrawal issues due to account claim.
Amount: 100,000 руб
1xBet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
6d 19h 40m 48s
Case summary
4 hours ago
Public
Public
14 hours ago
They are big scammers. i passed all kyc verifications.They didn't even refund the money I deposited. They claimed that I have another account. But I definitely don't have another account. They didn't give me any proof. id:259193183
Public
Public
4 hours ago
Hello ikperfect2017,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you own an account in the past or does anybody else has an account in your household?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
ikperfect2017 has 6d 19h 40m 48s to reply
