The player from Italy made a deposit of 11500€ and managed to withdraw only 1500€. Despite confirmation of the payment, he hasn't received the withdrawal yet. We closed the complaint because the player decided he was no longer interested in our help.
Yonibet Casino - Player’s withdrawal is delayed.
Amount: €1,500
Yonibet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deposited 11500€ into this casino through a bank transfer and was only able to make a single withdrawal of 1500€. This withdrawal was confirmed as paid on July 23rd by the casino's KYC system.
In theory, the money should have been deposited into my bank account by Tuesday, July 25th at the latest. However, I have not received the payment to this day.
Automatic translation:
Public
Public
1 year ago
Dear carsix79,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 year ago
Translation
Maybe I did not say it clear enough. My account has been verified and my withdrawal has already been processed on Sunday 23rd July. The problem is, the money didn't arrive in my bank account.
It doesn't take 14 days to receive a wire transfer.
Automatic translation:
Public
Public
1 year ago
Thank you for your reply, carsix79. I would like to emphasize we always give casinos two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
