The player from Germany has been waiting for a payout since December 2, 2024, and continues to receive the same reassurances about delays due to high demand from live chat support.
Wunderino Casino DE - Player's payout is still delayed.
Amount: €2,400
Wunderino Casino DE
Safety Index:HighSafety Index
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8.9
Wunderino Casino DE has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
1d 0h 39m 0s
Case summary
6 days ago
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2 weeks ago
Translation
Hello, I've been waiting for my payout since December 2, 2024. In the live chat, I keep getting reassured that due to high demand, there are delays, and I keep receiving this same response.
Automatic translation:
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2 weeks ago
Dear wulfrek89,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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2 weeks ago
Translation
Ok, I'm already verified and the Wunderino site says payouts take 1 to 5 days but I'll wait, is that right?
Automatic translation:
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2 weeks ago
I fully understand your frustration in wanting to enjoy your winnings as soon as possible, wulfrek89.
Casino.Guru policy is to intervene in delayed cashout cases only after 14 days of no progress after it was requested.
If there’s no development by Monday, 10 days from now, we will intervene.
If there are any adverse developments you won't be able to resolve with casino support, such as for example repeated canceled cashout requests, please contact us sooner and we'll try to assist.
Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.
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6 days ago
Dear wulfrek89,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
wulfrek89 has 1d 0h 39m 0s to reply
