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Hello, I've been waiting for my payout since December 2, 2024. In the live chat, I keep getting reassured that due to high demand, there are delays, and I keep receiving this same response.

Hallo ich warte seit den 2.12..2024 auf meine auszahlung im livechat werde ich immer wieder vertröst das aufgrund hohen aufkommens es sich verzögert und diese antwort bekomme ich immer wieder

Dear wulfrek89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Ok, I'm already verified and the Wunderino site says payouts take 1 to 5 days but I'll wait, is that right?

Ok ich bin schon verifiziert und auf der wunderino seite wird gesagt auszahlung dauert 1 bis 5 tage aber ich werde abwarten ist das richtig so ?

I fully understand your frustration in wanting to enjoy your winnings as soon as possible, wulfrek89.

Casino.Guru policy is to intervene in delayed cashout cases only after 14 days of no progress after it was requested.

If there’s no development by Monday, 10 days from now, we will intervene.

If there are any adverse developments you won't be able to resolve with casino support, such as for example repeated canceled cashout requests, please contact us sooner and we'll try to assist.

Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Dear wulfrek89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.