Wizebets Casino - Player's withdrawal attempts have been canceled multiple times.

They dont want to withdraw my money. At first problems came i deposited visa card.without using any bonus i never use it becuse its usually tricky. Then i manage to win and decided to withdraw money 3000 nok. But for withdraw i had only one option mifinity i dist want that i becuse i have read lot of bad things mifinity and usually if i deposited card then its withdraw same method but not there. Finally after two hours arquing i was ok with that i will withdraw to kinfinity. My profile was aprroved. I have for everything that screenshots proof. Then they canhelled again said that they elwant screenshot for mifinityaccout but its strange before that they wanted deposit screenshot to 😀 i sent it them then again canhelled like 5 times but every time my profile was approved from them 😀 then again canchelling. Now 6 th time they canhelled again and every time they want same screenshot what everytime i sent them before that 😀 i have screenshots and everything if needed more i csn sent more conversations but this is something else i nevef have been like this 😀

Dear Jacks844,

Thank you very much for submitting your complaint. I'm truly sorry to hear about the issues you're facing with your account verification, and I completely understand how frustrating this must be for you. I’d like to gather a bit more information to ensure that we can assist you as effectively as possible.

Could you please confirm which specific documents you have sent to the casino for verification? Additionally, have any of the documents you provided been successfully approved?

I understand that Mifinity verification is important for processing your deposits and withdrawals—have any of your Mifinity documents been approved yet? If not, have you checked that the document you submitted is in the correct format and contains all the necessary personal information for proper verification?

Moreover, have the casino accepted and approved your proofs of deposits? It would also be helpful to know how many times you’ve deposited into the casino so we can better understand your case.

If possible, could you kindly forward me all relevant communication between you and the casino customer support regarding the verification of your Mifinity account and the deposits you’ve made? You can send this to my email at veronika.f@casino.guru.

I truly appreciate your patience and cooperation, and I hope we can resolve this matter quickly for you. Please feel free to reach out if you have any other questions or need further assistance.

Best regards,

Veronika

Yes they approved everything and then said again that they need more proof t was like at least 5 times so. I have every screenshot jba everything i try to send it to you. I can send more screenshot but it said maximum attachment exceeded

They accept it again yesterday my profile but money isnt yet on my account . They said 2-5 days but i kade withdraw last tuesday what they canchelled. Very unfair cadino but let see is the money coming over …

And of course they wanted again document and proof i never been so hard to get my funds and i still dont know do i get my money or they cancelling again my withdraw 😀

Thank you very much, Jacks844, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Jacks844, I've just reviewed your case and I’m sorry about your struggles with verification. I will reach out to the casino and see what can be done to help you once they reply.

Dear Wizebets Casino, I'd like to invite you to join this conversation and assist us in resolving the player's complaint. Could you please share more information regarding the case? Specifically, please confirm if you have received all the requested documents from the player and if his account is now verified.

I look forward to hearing from you. If you have any supporting evidence, please send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

They say now account is verified but money still havent come on my account ??? But they said it befor i sent it before screenshots about that that they say its verified but then canchelling withdraw. So i dont have any trust about this casino before money is on my account

Then i want to add this to that they claim i made withdraw in sunday but thats not true? They alwais canchelled my withdraw to recomand new documents and vertification even do that my profile or my account was approved from there i sent it screenshots and live chat conversation to. Very comforteble they canhelling my withdraw and later to say that i kade withdraw in sunday …. 😀 like wtf sorry for the languarge . And you see here fir scrreenshot to when i actually try to make withdraw when they said first time its sporoved. And besside that i have writeen everyday to them but they just dont di that transferer 😀 alwas same answer they do their best 😀

Dear Natalia,

Hope you're doing well.

We want to share that player's account was successfully verified recently, so we've confirmed his withdrawal, now we ask player to wait for his winnings, it can take some time before this funds reach his account.

Looking forward to hearing from you.

Best regards,

Wizebets Casino.

That was only thanks to guru i still think it wasnt normal i put 2 stars becusd only they transfer my money. Thank you casino guru

Thank you for checking the player's issue, Wizebets Casino.

Dear Jacks844, I'm really happy your account was finally verified. Can you please confirm whether you have received the winnings from the casino?

Dear Jacks844,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but because of the translation issues we were not sure if the player received the funds. Unfortunately, without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.