The player from Portugal is facing issues with receiving assistance from the casino, which is unresponsive and provides automated replies. Despite sending over ten emails and bank statements confirming the payment to WiseBets, the casino claims the payment was not accepted, leaving the player feeling ignored and robbed.
Wizebets Casino - Player's deposit has not been credited to his account.
Amount: €30
Wizebets Casino
Safety Index:Above averageSafety Index
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7.0
Wizebets Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 5h 56m 38s
Case summary
yesterday
Public
Public
6 days ago
Translation
They were simply rude and didn't care. I sent an email and only received recorded and automated responses. I sent the bank statement proving the payment was successfully made to WiseBets. I've sent more than 10 emails and nobody resolves anything; they just ignore me and say that my bank didn't accept the payment. I contacted my bank account manager, and the payment was indeed made at the same time.
I feel robbed, 😢 with no way to recover my money, and they just mock me on the chat. I'm truly disappointed. Please help me.
Automatic translation:
Public
Public
5 days ago
Dear xanarony1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
2 days ago
Translation
Hello, the situation is the same, I still haven't received the amount either in the bank account or in the casino balance.
Automatic translation:
Casino Guru is examining the case
