William Hill Casino Club Review

Name: William Hill Casino Club Review
Item: William Hill Casino Club
Rating: 5.9

Casino closed

William Hill Casino Club has been closed and no longer operates.

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5.9/10Safety Index Below average by Casino Guru

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William Hill Casino Club Review

Casino closed

William Hill Casino Club has been closed and no longer operates.

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Show company details

Owner WHG Limited

Established 2000

Estimated annual revenues

> $1,000,000

Licensing Authorities

OverviewUser reviews0Safety Index explainedDiscussion1

Casino closed

William Hill Casino Club has been closed and no longer operates.

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William Hill Casino Club Review

Our expert casino review team has carefully analysed William Hill Casino Club in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. William Hill Casino Club scored a Below average Safety Index of 5.9, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Keep reading our William Hill Casino Club review to learn more about this casino and decide whether it is a good choice for you.

Safety Index of William Hill Casino Club – Is it fair and safe?

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our William Hill Casino Club review, we extensively examined and analyzed the Terms and Conditions of William Hill Casino Club. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

Based on our estimates or gathered data, William Hill Casino Club is a very big online casino. This casino has a high value of denied payouts in player complaints with respect to its size. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we are aware, no relevant casino blacklists mention William Hill Casino Club. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

In our comprehensive review of all relevant aspects, William Hill Casino Club has attained a Below average Safety Index of 5.9. This casino is not a good fit for players in search of an online casino that is committed to fairness.

Note: As far as we are aware, William Hill Casino Club is interconnected with 13 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of William Hill Casino Club. They resulted in a higher Safety Index than this casino would have without related casinos.

Terms and Conditions of William Hill Casino Club evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of William Hill Casino Club to be mostly fair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about William Hill Casino Club

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 1 complaints directly about this casino in our database, as well as 74 complaints about other casinos related to it. Because of these complaints, we've given this casino 22,263 black points in total, out of which 16,188 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

William Hill Casino Club user feedback and reviews evaluated

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Unfortunately, there are no user reviews of William Hill Casino Club in our database yet. If you have had an enjoyable or unpleasant encounter with this casino, please be the first to review and rate it on our website.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company data

William Hill Casino Club is owned by WHG Limited and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.

William Hill Casino Club has licenses from licensing organizations in the following countries or regions: Gibraltar (Gibraltar Licensing Authority), Malta (Malta Gaming Authority).

Payment methods, win and withdrawal limits

William Hill Casino Club supports 29 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, POLi, Sofort Banking, Giropay, InstaDebit, Przelewy24, EPS, PayPal, QiWi, WebMoney, Trustly, EuTeller, Nordea, Multibanco, Diners Club, eKonto, Maestro, Neosurf, Teleingreso, Todito cash, iDebit, Yandex Money, SafetyPay, Fast Bank Transfer.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
Unlimited in EUR	No win limit
Unlimited in USD
Unlimited in CAD
Unlimited in CHF
Unlimited in JPY
Unlimited in MXN

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at William Hill Casino Club in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Japanese
German			24/7
Italian			24/7

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at William Hill Casino Club, managing your account, withdrawals, or other matters. William Hill Casino Club has an average customer support, judging by the results of our testing.

Slots and casino games at William Hill Casino Club

William Hill Casino Club offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games.

Games from 1 casino game provider are available. This includes Playtech.

William Hill Casino Club bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There is 1 bonus offered by William Hill Casino Club in our database at the moment. More information is available in the 'Bonuses' section of this review.

Note: Our separate page features details on William Hill Casino Club bonuses for additional information about this casino's offers.

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

No crash games

Language options

English website

All languages (3)

English customer support

All languages (4)

English live chat

All languages (4)

Game providers

Positives

Good selection of games
Live chat support is available 24/7
Live dealer games are available
Unlimited withdrawals

Negatives

Live chat is available only after registration
Playtech casino games only

Interesting facts

Small international casino

Author & Guarantor: Tomas Biscuit Last updated: 30 Apr 2021 Anything incorrect or missing? Let me know

William Hill Casino Club bonuses

Browse all bonuses offered by William Hill Casino Club, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews of William Hill Casino Club

This is a place to share experience with William Hill Casino Club. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 0 users

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Safety Index of William Hill Casino Club explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of William Hill Casino Club. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.9/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

High value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about William Hill Casino Club and related casinos (101)

101All0Opened41Not solved14Solved46Rejected

Complaints directly about William Hill Casino Club

Unresolved Our verdict

Insufficient evidence from casino

Black points: 6075

Disputed amount: £10,787

The player's winnings were confiscated.

The player Jdsports60 deposited £1,000 and won £10,787 but soon after that, he received an email from casino support saying that his account was closed and his winnings got confiscated. According to the casino, he broke some terms and conditions but they never specified which rule did he brake. The player has email conversations as evidence. ThePOGG has contacted the casino by asking for an explanation, but they received the same response as did the player, copied terms and conditions. Ever since then, there is no further information available and the complaint remains unsolved.

Read moreRead less

Read more on: thepogg.com Submitted: 8/2015

Complaints about related William Hill Casino (3)

Resolved Our verdict

Case closed

Disputed amount: £283

Withdrawal of player's winnings has been delayed.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite the initial delay, the player's withdrawal issue had been successfully resolved after he managed to speak with a casino representative who allowed him to withdraw to his TSB debit card. The player had expressed dissatisfaction with the casino's initial handling of his withdrawal request and closure of his account after significant winnings. The issue was eventually resolved and the complaint had been marked as 'resolved' by the Complaints Team.

Read moreRead less

William Hill Casino

Safety Index:High Submitted: 21 Mar 2024

Resolved Our verdict

Case closed

Disputed amount: €150

The player's account got closed.

The player's account got closed during the verification process. The complaint was closed as 'unresolved' because the casino failed to reply and/or cooperate in resolving the complaint. There was no progress even 3 weeks after the casino was notified about the player's complaint. The player contacted us at the end of October 2022 and informed us that, although his account remained closed, his pending withdrawal was finally paid. We consider the complaint resolved.

Read moreRead less

William Hill Casino

Safety Index:High Submitted: 24 Jul 2022

Resolved Our verdict

Case closed

Disputed amount: €60

Player’s struggling to access his account.

The player from Finland is experiencing difficulties accessing his casino account. Player’s complaint has been resolved successfully.

William Hill Casino

Safety Index:High Submitted: 02 Jun 2020

Complaints about related Bertil Casino (1)

Resolved Our verdict

Case closed

Disputed amount: €1,600

Player’s withdrawal has been delayed.

The player from Sweden had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. After communicating with the Complaints Team, the player was advised to wait for a period of 14 days for the withdrawal process to be completed. The team also suggested that the delay might have been due to pending KYC verification or a high volume of withdrawal requests. After a period of time, the player confirmed that his withdrawal had been approved and the funds were credited to his account two days later. The issue had been successfully resolved and the complaint was marked as 'resolved' by the Complaints Team.

Read moreRead less

Bertil Casino

Safety Index:Above average Submitted: 19 Jan 2024

Complaints about related Redbet Casino (1)

Resolved Our verdict

Case closed

Disputed amount: $300

Withdrawal of player's winnings has been delayed.

The player from Chile has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

Redbet Casino

Safety Index:Above average Submitted: 28 Sep 2022

Complaints about related Mr. Green Casino (8)

Resolved Our verdict

Case closed

Disputed amount: $1,705

Player's account blocked after successful verification.

The player from Argentina completed the verification process with Mr. Green Casino and managed to earn USD 1705.08. Despite receiving an email confirming the completion of verification process, the player later received a message that their account was blocked. They are requesting the account to be unblocked and the withdrawal of their earnings. The complaint was closed as the player resolved the issue with the casino.

Read moreRead less

Mr. Green Casino

Safety Index:High Submitted: 08 Oct 2023

Resolved Our verdict

Case closed

Disputed amount: €300

Player reports unauthorized transactions.

The player from Spain noted three unauthorized transactions, each for 100 Euros, deducted from their bank card after they had self-excluded from this casino. Both the casino and the bank were contacted, but no resolution has been found. The player later confirmed that all unauthorized transactions were returned to him, therefore we marked the complaint as resolved.

Read moreRead less

Mr. Green Casino

Safety Index:High Submitted: 11 Aug 2023

Resolved Our verdict

Case closed

Disputed amount: €700

Player's account suspended due to multiple accounts.

The player from Austria had her account suspended because she had a second account. She was able to deposit and make withdrawals before the account got blocked. The player explained that her original account was inactive due to self-exclusion and she had created a new one after failing to get a response from the casino to reactivate the old account. After our intervention, the casino agreed to pay her an undisclosed amount. However, the payment was delayed. We extended the complaint resolution time and continued to monitor the situation. Eventually, the player confirmed that she had received the agreed payment. The issue had been resolved to the player's satisfaction.

Read moreRead less

Mr. Green Casino

Safety Index:High Submitted: 04 Aug 2023

Resolved Our verdict

Case closed

Disputed amount: £183

Player’s account has been blocked.

The player from the United Kingdom had his account blocked without further explanation. The remaining balance is still held by the casino. The player confirmed his account was closed permanently, but the winnings were received.

Read moreRead less

Mr. Green Casino

Safety Index:High Submitted: 18 Oct 2022

Resolved Our verdict

Case closed

Disputed amount: 26,000 kr

Player’s struggling to complete the account verification.

The player from Sweden is experiencing difficulties withdrawing their winnings due to ongoing verification.

Mr. Green Casino

Safety Index:High Submitted: 12 Apr 2021

Resolved Our verdict

Case closed

Disputed amount: €200

Player’s account has been suspended.

The player from Spain had his account suspended due to ongoing verification. This complaint got resolved after few days.

Mr. Green Casino

Safety Index:High Submitted: 29 Sep 2020

Resolved Our verdict

Case closed

Disputed amount: €1,750

Player’s withdrawals have been delayed.

The player from Germany has requested three withdrawals. All three of them have been delayed. The player received his winnings after contacting eCOGRA.

Mr. Green Casino

Safety Index:High Submitted: 09 May 2020

Resolved Our verdict

Case closed

Disputed amount: €120

Player is experiencing a problem with his withdrawal.

The player claims that the casino didn’t pay out his winnings. This problem was resolved.

Mr. Green Casino

Safety Index:High Submitted: 12 Nov 2019

Complaints about related MamaMia Bingo Casino (Same management but different owner)

Resolved Our verdict

Case closed

Disputed amount: €50

Player complains that he didn’t receive a Deposit bonus.

The player from Finland is highly dissatisfied with a promotional offer. Player’s complaint has been resolved successfully.

MamaMia Bingo Casino

Safety Index:Above average Submitted: 05 Jan 2023

Show more complaints (+5)

William Hill Casino Club Discussion

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William Hill Casino Club payment methods

Browse an overview of payment methods supported by William Hill Casino Club, along with related limits and fees associated with transactions to or from your casino account.

	Deposit Limits & fees	Withdrawal Limits & fees	Withdrawal Time	More info
Skrill	€10 - €200,000	Not Available	-	How to use Skrill
Neteller	€10 - €32,000	Not Available	-	How to use Neteller
PaySafeCard	Can$10 - Can$10,000	Not Available	-	How to use PaySafeCard
Payz (ecoPayz)	Can$10 - Can$14,000	Can$10 - Can$140,000	-
VISA	Can$10 - Can$150,000	Can$10 - Can$60,000	-
Mastercard	Can$10 - Can$150,000	Can$10 - Can$60,000	-
POLi	-	Not Available	-
Giropay	-	Not Available	-
Sofort Banking	-	Not Available	-	How to use Sofort Banking
InstaDebit	Can$10 - Can$3,000	Can$10 - Can$9,500	-
Przelewy24	-	Not Available	-
EPS	-	Not Available	-
QiWi	-	Not Available	-
PayPal	-	-	-	How to use PayPal
WebMoney	€10 - €10,000	-	-
Trustly	€10 - €10,000	Not Available	-	How to use Trustly
EuTeller	-	Not Available	-
Diners Club	-	Not Available	-
Nordea	-	Not Available	-
Multibanco	-	Not Available	-
Maestro	€10 - €100,000	Not Available	-
Neosurf	Can$10 - Can$10,000	Not Available	-
eKonto	-	Not Available	-
Teleingreso	-	Not Available	-
Todito cash	-	Not Available	-
iDebit	Can$10 - Can$3,000	Can$10 - Can$9,500	-
Yandex Money	-	Not Available	-
SafetyPay	-	Not Available	-
Fast Bank Transfer	Not Available	Can$10 - Can$90,000	-