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WikiLuck Casino - Player’s winnings have been confiscated.

Amount: €2,205

WikiLuck Casino

Safety Index:Below average Submitted: 05 Jul 2024 | Resolved : 02 Apr 2025

Resolved Our verdict

Case closed

RESOLVED

Case summary

3 weeks ago

The player from Japan had deposited €500 with a €250 bonus, expecting to withdraw €2,205 based on the terms. However, the casino arbitrarily reduced the amount to €1250, citing a bonus issue. Despite contacting support three weeks earlier and being promised an email explanation, the player had not received any further correspondence. The complaint was resolved after the casino confirmed the player's withdrawal was processed successfully.

Private

Apprentice

Japan

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Head of Complaint Resolution Center

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Apprentice

Japan

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Head of Complaint Resolution Center

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Apprentice

Japan

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Apprentice

Japan

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Apprentice

Japan

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Head of Complaint Resolution Center

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Head of Complaint Resolution Center

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

WikiLuck Casino

Casino representative

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Apprentice

Japan

Private

8 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

8 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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