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HomeComplaintsWikiLuck Casino - Player’s winnings have been confiscated.

WikiLuck Casino - Player’s winnings have been confiscated.

Resolved
Our verdict

Case closed

Amount: €2,205

WikiLuck Casino
Safety Index:Below average

Case summary

The player from Japan had deposited €500 with a €250 bonus, expecting to withdraw €2,205 based on the terms. However, the casino arbitrarily reduced the amount to €1250, citing a bonus issue. Despite contacting support three weeks earlier and being promised an email explanation, the player had not received any further correspondence. The complaint was resolved after the casino confirmed the player's withdrawal was processed successfully.

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Petronela
Head of Complaint Resolution Center
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1 year ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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silver
Seta1010
Silver
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This post has been made private by Casino Guru, as requested by the player.

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silver
Seta1010
Silver
Private
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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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silver
Seta1010
Silver
Private
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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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admin
Petronela
Head of Complaint Resolution Center
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1 year ago
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This post has been made private by Casino Guru, as requested by the player.

Private
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admin
Petronela
Head of Complaint Resolution Center
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This post has been made private by Casino Guru, as requested by the player.

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Peter
Complaint Specialist
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Casino representative
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admin
Peter
Complaint Specialist
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This post has been made private by Casino Guru, as requested by the player.

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silver
Seta1010
Silver
Private
1 year ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Peter
Complaint Specialist
Private
1 year ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

WikiLuck Casino - Player’s winnings have been confiscated.
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