Vulkan Vegas Casino - Player's account has been blocked.

Dear davidchacinski69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that using a VPN is strictly forbidden by most casinos. I checked the casino’s T&Cs and I found the point the casino is mentioning this fact:

„12.7. Masking IP or location is not allowed and we reserve the right to close any accounts and void any bets, bonus and winnings if the account was created or used through the use of IP or geolocation masking technologies including but not limited to VPN and Proxy Servers."

Are you sure you didn't have a VPN active at any point of playing at this casino?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or post it here.

Thank you in advance for your reply.

Best regards,

Kristina

I am sure, I didnt use VPN while playing casino. It must be a mistake. I aksed them to restore my account. They restore and give me 500PLN to my balance (instead of 77000 PLN which left in my withdraw). I want my money back. I dont have any duplicate account. What would I be using this VPN for ? No reason.

Dear davidchacinski69

If you could give me some time, I will personally investigate. Here at VulkanVegas we truly aim to position ourselves as a fair casino. So in case I discover that no harm was done by using VPN - I am sure there will be a positive resolution.

Thank you for your patience!

Kind regards,

Alexander

Ok . I am waiting for respond from you 🙂

Did you check it ?

Dear davidchacinski69,

I am pleased to inform you that the deducted money was credited back onto your account.

I have not noticed any prohibited activities or intentions while using VPN.

Thank you for your cooperation and for the complaint.

Happy upcoming Holidays!

Best regards,

Alexander

Thank You so much . You made my day. I thought you are scammer, but no 🙂 the best casino . I was looking for diffrent casino mainwhile but I staying with you for sure. Thank You again. And best wishes for Christmass .

Hello everyone,

Thank you both very much for your cooperation.

Davidchacinski69, can we consider this issue resolved and close the complaint, please?

Davidchacinski69, please understand we are able to help only with complaints related to online casinos. Since your issue with Vulkan Vegas has been resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.