The player from Baden-Württemberg deposited 30 Euros into his Vulkanbet account but the amount was not credited. The casino support informed him that it may take up to 72 hours for the funds to show up. The complaint was resolved as the player's deposit got credited into her casino account.
Vulkan.bet Casino - Delayed deposit for the player at Vulkanbet.
Amount: €30
Vulkan.bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Translation
Today, I deposited 30 Euros into my account at Vulkanbet using instant transfer. However, the amount was not available when I
asked via chat where my deposited money was, I was informed that it can take 72 hours or several days for the money to be credited to my player account.
I'm wondering what the reason for this is?
Automatic translation:
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8 months ago
Dear kastrati1961,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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8 months ago
Dear kastrati1961,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Translation
everything has been settled, the case is over for me.
Thanks
Automatic translation:
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8 months ago
Dear kastrati1961,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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