The player from Australia had been attempting to withdraw funds for over four weeks, with requests canceled repeatedly and no clear explanations provided by the live support. The initial withdrawal request had been made on December 28, 2024. The complaint could not be resolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.
Viking Luck Casino - Player's withdrawal request is delayed.
Amount: €1,800
Viking Luck Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Viking Luck Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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2 months ago
I'm trying to withdrawal my money since more than 4 Weeks,it gets canceled every time. Always gotta hear shitty excuses from the Live-Support. Scam Casino doesnt pay out,be careful and don't play here! I got Screenshots from canceled withdrawals without any explanation,first try was on 28.12.2024, still didn't get shit.
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2 months ago
Dear Raigeki1337,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you made any successful withdrawals from this casino before?
Did you accumulate your winnings with or without a bonus?
What explanations do you receive from customer support after your withdrawal requests get canceled?
Have you passed the full KYC verification?
Have you selected the same payment method for withdrawing your winnings as you used for depositing?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Hi,
the one and only withdrawal that worked was the very first one.
No Bonus used ever.
Always something Differerent "Wait til tomorrow" "Technical Issues" "I promise the next withdrawal will go through 100%" just random shit,i could go on forever.
KYC not required.
Yes i did,normal Bank Transfer for Withdrawal and Deposit.
Once again - DON'T play here.
Scammers.
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2 months ago
Thank you for your response.
Have you tried choosing a different payment method for your withdrawal?
Are there any pending withdrawal requests currently in your account?
Could you please send me the screenshots of the canceled withdrawal requests? You may post them directly here, or send them to me at veronika.f@casino.guru.
