HomeOnline CasinosVideoslots Casino Ontario Review
Videoslots Casino Ontario Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
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Payment methods
Show all (12)
  • Skrill
  • PaySafeCard
  • VISA
  • Mastercard
  • VISA Debit
  • InstaDebit
  • VISA Electron
  • Maestro
Withdrawal limits
Not Limited for CAD
Videoslots Limited
2023
> $100,000,000
OverviewBonusesUser reviews264Safety Index explainedDiscussion1Payment methods12
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Videoslots Casino Ontario Review

In this review of Videoslots Casino Ontario, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Videoslots Casino Ontario has a Very high Safety Index of 9.8, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Continue reading our Videoslots Casino Ontario review and learn more about this casino in order to determine whether or not it's the right one for you.

Is Videoslots Casino Ontario fair and safe? Safety Index explained

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Videoslots Casino Ontario, we have looked closely into the Terms and Conditions of Videoslots Casino Ontario and reviewed them. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

Videoslots Casino Ontario is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we know, no relevant casino blacklists include Videoslots Casino Ontario. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All in all, when combined with other factors that come into play in our review, Videoslots Casino Ontario has landed a Very high Safety Index of 9.8. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.

Videoslots Casino Ontario Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of Videoslots Casino Ontario during our review.

Player complaints about Videoslots Casino Ontario

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 10 complaints about this casino in our database. Because of these complaints, we've given this casino 1,187 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Videoslots Casino Ontario user feedback and reviews

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Judging by the 264 user reviews given to Videoslots Casino Ontario, it has a Good User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Videoslots Casino Ontario company data and licenses

Videoslots Casino Ontario is owned by Videoslots Limited and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

Videoslots Casino Ontario has a gambling license issued by iGaming Ontario in Ontario.

Win and withdrawal limits, payment options

Videoslots Casino Ontario accepts deposits via 12 payment methods. This includes: Skrill, PaySafeCard, VISA, Mastercard, VISA Debit, InstaDebit, Maestro, VISA Electron, Bank transfer, Interac e-Transfer, Interac, MuchBetter.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits Win limits
Unlimited No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Videoslots Casino Ontario.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish No Yes Yes24/7
Finnish No Yes Yes24/7
Swedish No Yes Yes24/7
Italian No Yes Yes24/7
Danish No Yes Yes24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Videoslots Casino Ontario, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of Videoslots Casino Ontario as fast and professional.

Videoslots Casino Ontario casino games and slots

Videoslots Casino Ontario has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Other card games, Other games, Crash games, Live shows, Table games.

Games from 104 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Thunderkick, Red Tiger Gaming, Big Time Gaming, WMS, Scientific Games (SG Digital), Playson, Push Gaming, Bally, Barcrest, Wazdan, PariPlay, Lightning Box, Leander Games, Spinomenal, Rabcat, 1X2 Gaming, Iron Dog Studio, Relax Gaming, Greentube, Inspired Gaming, PearFiction Studios, Fantasma Games, Old Skool Studios, Half Pixel Studios, Bluberi Gaming, Indigo Magic, Wizard games, Authentic Gaming, Boomerang Studios, Nailed it! Games, Trigger Studios, ALL41 STUDIOS, Northern Lights Gaming, On Air Entertainment, Four Leaf Gaming, Triple Edge Studios, Infinity Dragon Studios, Jade Rabbit Studio, Reel Play, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, Slingo, Neon Valley Studios, Max Win Gaming, High Limit Studio, Pulse 8 Studios, Peter & Sons, Blue Guru Games, Hammertime, Aurum Signature Studios, Golden Rock Studios, Spinberry, Stormcraft Studios, Circular Arrow, Red7, 4ThePlayer, AreaVegas, Gacha studios, Ino Games, Oros Gaming, Prospect Gaming, Felt Gaming, Wishbone, Slingshot Studios, Backseat Gaming, Alchemy Gaming, GONG Gaming Technologies, Shuffle Master, Fortune Factory Studios, Gamomat, RAW iGaming, Foxium, AGS, Bad Dingo, Buck Stakes Entertainment, Crazy Tooth Studio, Oryx Gaming, Leap Gaming, Switch Studios, Blue Ring Studios, Hot Rise Games, SpinPlay Games, Neko Games, Gold Coin Studios, Lucksome, Kalamba Games, STHLMGAMING, Just For The Win, Storm Gaming, Games Lab, Silverback Gaming, Snowborn Games, Hacksaw Gaming, Print Studios.

Bonuses and codes offered by Videoslots Casino Ontario

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from Videoslots Casino Ontario in our database, listed in the 'Bonuses' section of this page.

Note: In case you are looking for more information about this casino's bonus offers, visit our Videoslots Casino Ontario bonuses page.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (12)
  • Skrill
  • PaySafeCard
  • VISA
  • Mastercard
  • VISA Debit
  • InstaDebit
  • VISA Electron
  • Maestro
Withdrawal limits
Not Limited for CAD

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
No eSports betting
Crash games

Language options

English website
English customer support
All languages (6)
English live chat
All languages (6)

Game providers
Show all (104)

  • NetEnt
  • Nolimit City
  • Pragmatic Play
  • Playtech
  • Apricot (Microgaming)
  • Big Time Gaming
  • Scientific Games
  • Quickspin

Positives

  • Good selection of game providers
  • Various responsible gaming options available
  • Live chat support is available 24/7
  • Unlimited withdrawals
  • Massive selection of games including wide variety of live dealer games

Negatives

  • Possible withdrawal fees
  • Only one currency is accepted

Interesting facts

  • The players must be 19 or over to play in the casino
  • The players must be located in Ontario Canada to play
Author & Guarantor: Endri Kaleshi Last updated: 13 Jun 2024 Anything incorrect or missing? Let me know
Casino Bonuses

Videoslots Casino Ontario bonuses

Browse all bonuses offered by Videoslots Casino Ontario, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (264)

User reviews of Videoslots Casino Ontario

This is a place to share experience with Videoslots Casino Ontario. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 264 users

Very positivePositiveNeutralNegativeVery negative

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Write a review

Casino Guru

We want players to understand gambling.

• 2 months ago
Other than that, I like this casino, Nice staff, quick service and a large range of games
  • More bonuses
• 5 months ago
Good casinos with good game selections. I often play here, but I wish their live chat was better and more efficient. Also, I recommended my friends to play here and it took them ages to complete verification, which did not look good.
  • Good games
  • Loyalty Program
  • Relatively fast withdrawals
  • Verification is long
  • Live chat is not very helpful
• 5 months ago
Videoslots is a great place to play. They have fast withdravels. Have a great loyalty program. The only negative thing i have to say about this Casino is that the side looks very outdated compared to many other Casinos. They have a lot of slot options.
  • Fast withdravels
  • Great slot options
  • loyalty program
  • Outdated design compared to other Casinos
• 5 months ago
One of the best casinos on the market. I've played at many casinos, but this one is the best. I was super lucky here in terms of RTP. Also, it's super easy to withdraw after winnings.
  • High RTP
  • Easy verification
  • Helpful support
• 10 months ago
I have played at many casinos by this is by far the best many positive and I actually have nothing negative to say! Highly recommend playing here! Also I am Ireland and able to register play here and make withdrawals
  • Fast verification
  • Fast approval of withdrawals
  • Lots of games
  • Good responsible gaming tools
  • Great live support
• 10 months ago
A while ago I participated in playing slots at this casino because the reviews are positive. Unfortunately, on that occasion I had a technical error that was certainly attributable to the casino. I'll summarize it: I deposited a significant amount of money to play and I was able to play without problems. When I ran out of money and made a second recharge, an error came out. I contacted customer service and they told me that they would solve it shortly, three or four days passed and they did not send any email. I found the lack of consideration for a client so unpleasant that I decided to withdraw my money and opt out for a few months. Today I came back in to give them a second chance and unfortunately the same thing happened again. Unfortunately, they have also told me the same apology again and consequently I have decided to close my account or permanently exclude myself before withdrawing my money. I can't understand how they have such good grades or it must be that maybe I've had bad luck with them. Most of the online casinos where I play do not cause any problems and work either well or very well. My experience with Vídeoslots has been terrible. Of course, I have screenshots of everything I just mentioned here that demonstrate the veracity of my experience.
  • Kindness in customer service.
  • Their system has an issue related to the income limit and they did not solve it, at least with me.
  • The lack of consideration towards a client who makes a lawful claim seems unacceptable to me.
• 11 months ago
Great selection of games, fast verification...withdrawal if you manage to win anything here, Extremely low RTP, they have changed a lot since the regulated in Ontario. Definitely would not recommend if you are high roller, you would lose every single time .
  • Great selection of Games
  • Support
  • Fast Verification/Withdrawal
  • Extremely low RTP
  • Max win up to 10x your bet!
• 1 year ago
Been waiting a month for verification. All documents have been approved but still can't play. They want new documents all the time even though they approve. Do not recommend anyone to play at this crap casino. Can't get my money out. Bad rtp. Received an answer from live chat without them writing that it is another department that handles everything. They can't answer a shit. Well, the worst, most complicated casino I've ever played at
  • No answer that can be resolved on live chat
  • Takes forever to verify
  • Long waiting time for verification
  • No one on live chat to help
• 1 year ago
They have a lot of games but unfortunately I can’t play them. I made an account on Thursday and to activate my account I needed to deposit. I deposited $50 . I then go and try and play a game and I am restricted from playing because my account is not verified . No big deal I go and upload all my documents. I am still waiting to be verified 4 days later. The chat customer service is useless and when you email they do not answer.
  • Lots of game
  • Terrible customer service
  • Long verification time
• 1 year ago
Great casino I won more than 5 thousand reais and they paid me super fast, good bonuses and help for players, first time I win and cash out, nothing to complain
  • quick withdrawals
  • I won more than 5 thousand
  • good bonuses
  • the casino gives you prizes as you play
• 1 year ago
There was a problem that I could not withdraw even if I made a deposit at the casino here.
This could not be withdrawn due to a problem with the casino system.
I can deposit with Vega wallet, but withdrawal is a trouble that I can not withdraw because it does not work even though there is an item of Vega wallet.
I contacted them again and again for a month and was told that it was "fixed", but it was useless. I created a deposit record in a different form and withdrew money, but the trouble was left unattended after that.
If you can't do it, you have to remove the item, but it's still running as it is.
Money troubles are linked to the trust of the casino, so a casino that ignores it is unscrupulous.
• 1 year ago
Avoid at all costs. Despite sending all the documentation they ask they reject everything...cannot get my winnings but the stess is affecting my health so I'm giving up. Stay well away...
  • Don't go anywhere near
• 1 year ago
zero professionalism! absolute disrespect to the customer !having all the documents, this team is unable or unwilling to do their work within 11 days, does not provide the client with any information, this company blocks the withdrawal and after 11 days without any professional explanation they block the entire account with my winnings of 1500
• 1 year ago
Videoslots is the cheating FCK casino!
From March 7, 2023, this is how you pathetic band went down in history!!!

How long would it have taken 1 week before the closing to send a miserable email to the Hungarian users saying how long is it OVER????
You didn't appreciate the Hungarians so much, it was a disgusting job, it was pathetic what you did, I can't even take out my money, you stole it with the press of a button!!
You are liars and thieves, you will regret this!!!
VIDEOSLOTS THIS IS A LIAR THIEF FILTHY CASINO
NO ONE PLAYS HERE

IT CAN HAPPEN TO YOU TOO ONE MOMENT THE NEXT IT WILL BLOCK YOUR COUNTRY!!

DO NOT PLAY WITH THE THIEVES!!
  • They even stole my money let alone give me a reward!
  • NO ONE should play in this casino untrustworthy thieves!
  • THEY LIE, THEY TAKE YOUR MONEY
• 1 year ago
I tried to enter today videoslots.com and out of nowhere I received the following message:
"Unfortunately we do not accept players from your country."
I haven't received any previous notification about this and I am shocked now that from one minute to the other I am banned from the site. I haven't received any notification about any changes in the terms and conditions.

I immediately made a complaint, and I received the following answer:
"Jake (Videoslots)

Mar 6, 2023, 19:32 GMT+1

Hi Gabriella,
Thanks for contacting Videoslots customer support team.
Kindly note that we no longer offer our services in your region, so therefore you cannot play with us anymore.
You will recieve a detailed explantion in regard to this within the coming days.
Sorry for the disappointment caused. "

I find it extremly unfair that the casino closed my account without any prior notice. I find myself fortunate that I withdrew my money the day before, so I only lost a few euros. In Hungary, online gambling is legal so there is no reason for this prompt action to take place at a random time on a random date. I find it outrageous that they block me without the chance to withdraw any possible funds and on inquiry they inform me that I will get an explanation within the coming days.
I think this conduct is unfair and shows a disrespectful attitude towards players.
• 1 year ago
the review rating for videoslots is far to high, i have played here for a few years and everything was great up until they made changes to there T&C's. As for getting an issue resolved chat is limited and can take weeks because there is no supervisor available to override and has to be transferred to another department. in june i was blocked from logging in after a decent win i decided to self exclude to take a bit of a break, and thinking that they would have to forward me my funds to my bank as per their terms, its going on 8 months self exclusion is over and still refusing access always with ending with the same response "you will get an email ,from support when they have an update " more like never.
  • decent platform with lots of games
• 1 year ago
You hinder everything. Impossible to make a withdrawal. A fraud
• 2 years ago
This casino does not allow me to withdraw my money. I have tried several times with my card and bank account. which the casino instantly approved but I didn't receive in my account, and then they were denied. 16 days later I still can't withdraw, everything verified perfectly from day 1. The operators drag their feet saying to be patient that it's a problem with the provider adyen, without giving dates or solutions. It is incredible that a casino with a Spanish license allegedly cheats customers' money, as I read on TrustPilot this happens to hundreds of customers who never receive their money or directly block it.

Very dangerous, a casino that operates with the Spanish regulation of the game, and does not allow money to be withdrawn. Yes it allows depositing and you will never see a notice of these facts, until you try to withdraw the money.
  • Poor customer service, incompetent and contradictory
  • It does not allow to withdraw money, but it does allow to deposit
  • It operates in Spain, but they break the law by withholding their clients' money
• 2 years ago
After playing a bonus on the Book of Ra slot and winning over € 50, I continued to play a couple of rounds and like magic the € 50 was gone. For them I have not played for 5 minutes and they do not see any winnings ... while I have never stopped for 5 minutes ... the result is that they have stolen my winnings ... bad site would have to be reported
  • No pro
  • Don't sign up
• 2 years ago
This casino is a *****, especially because of the welcome bonus, which they do not give you unless you complete the wager, which is beyond all logic, you must wager your deposit 40 times before winning the same 100 usd you deposited.. Don't play games here and stop giving such bad sites perfect scores, stop getting incentives for giving good ratings on bad sites.
• 2 years ago
Although for a while I played in this casino and had no problems, in May I made some deposits that were not credited and it took 12 days to see them in my player account, after that I played again without problems, but in September I made a withdrawal, which the system forced to divide between the different means of payment used, in total the system generated 3 withdrawals worth €1873 that the casino approved instantly but I did not receive in my account, yet
Today, 27 days later, I still have not received the money, although I understand that I will end up receiving it because it is a casino with a Spanish license. I do not recommend playing at this casino at all, since these situations create a lot of insecurity and impotence and they are not very agile in resolving them.
  • Before immediate withdrawals
  • Netent and Just for the win
  • Little variety of slots
  • Very ineffective and slow problem resolution service
• 2 years ago
I recently registered here and paid in 3-4 times.
The overview was cool, the selection of slots was good and a payment was already in my bank account 45 minutes after the request.

The only negative thing I found was that you couldn't do quick spins with Pragmatic, for example, but the timer always runs down 5 seconds after each spin.
Nevertheless, I was very positively surprised by the casino, although I had read the good reviews beforehand.
• 2 years ago
Best Casino Ever!
Only bad thing is that EU (EØS) sometimes try to stop involved countries to stop playing with VIDEOSLOTS.
Have patience. VideoSlots ALWAYS Fix All Issues. (Sometimes it can take some time to open deposits and withdrawals through another provider).
I've been playing from Norway at VIDEOSLOTS for years and they ALWAYS fix all issues.
For some reason I've gotten a claim from them about my income.
I can't send full transcript because I'm independent artist and can't give them the names of my customers.
Let's see how this works out.
Have a nice time on VIDEOSLOTS! 💗✌️
• 2 years ago
My English is bad , I hope I can explain clear. I try withdraw small amout money in 26th June.It was not allowed.Then I chat with the customer service, because of they sent me an email regarding source of wealth verify. So I sent them quickly all the documents they need. After around one week I get an email about all things are veritified.Then I make 4 withdraw.(At beginning they are not allowed me withdraw,then I keep playing win around 27000DKK.But I know if I keep playing,I will loose all the money. I ask them to blocked play. ) After few hours I ask them that my withdraw still pending.They told me that they have technical problem. After two days keeping ask them the same question. They said because I need more document identified,then They cancle my withdraw and not allowed me withdraw.Until now I waiting more then 3weeks.They still not give me more information,Just keep me waiting.I aready loose all my paitient.It make me suffer. And at 6th July I was closed my account.I would never play videoslots anymore.I don't know how to do. Never feel this bad before,even I loose a lot money. How can they just keep the money.
• 2 years ago
I have made income on several occasions and they have not added it to my balance. I have complained and they tell me that it has been a problem with their payment provider that they would solve it in a few days. A month passed and nothing was fixed. I have requested a withdrawal and I have received an email with the confirmation and acceptance of the withdrawal and the money has not appeared in my account. I have claimed and they ask me for a statement of my account where it can be seen that they have not entered it... I have told them to prove with a receipt that they have paid it and they have refused. I have given up since I have given up complaining, let them keep the money. Bad customer service, bad payment service, bad income service... I don't recommend it to anyone
  • nothing at all
  • Everything in general
• 2 years ago
A casino as it should be: lots of slots, pleasant chat and no problems withdrawing your winnings. It's just fun to play here
  • many different slots
  • Competent customer service
  • Hassle-free fast payout
  • You just can't find anything negative about this casino
• 2 years ago
One of the first slot sites I used, mostly thanks to Bandit Slots! (Legend)
Really enjoyed the choice of games, ease of site and relatively quick withdrawals.
Only comment would be a little slow to confirm documents but I guess they’re strict because they have to be.
Very good casino, and adhere to the self stop procedure effectively.
  • Wide choice of games
  • Easy to navigate site
  • New games often
  • Chat support is good
  • Document approval time: or be able to play whilst awaiting approval
• 2 years ago
Good Casino overall. Old style site, but had some good wins, and customer support was very helpful. I herd they lower RTP, but did not affect me! Good prizes
  • Good selection of Games
  • No Push Gaming
  • Good Customer Support
  • Wheel of Jackpot -
  • Long KYC Process
  • Potential lower RTP
• 3 years ago
Very nice casino. Friendly and helpful live chat and a good welcome bonus with no drama at all. Highly recommend.
Safety Index explained

Safety Index of Videoslots Casino Ontario explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Videoslots Casino Ontario. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

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Complaints about Videoslots Casino Ontario and related casinos (65)

65All1Opened6Not solved22Solved36Rejected

Complaints directly about Videoslots Casino Ontario

Show more complaints (+51)
Discussion

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