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Videoslots Casino review

Casino closed

Videoslots Casino IT has been closed and no longer operates.

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Videoslots Limited
2019
> $100,000,000
OverviewUser reviews33Safety Index explainedDiscussion1

Casino closed

Videoslots Casino IT has been closed and no longer operates.

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Videoslots Casino Review

This review examines Videoslots Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Videoslots Casino has a Very high Safety Index of 9.8, which makes it one of the safest and fairest online casinos on the internet, according to our methodology. Keep reading our Videoslots Casino review to learn more about this casino and decide whether it is a good choice for you.

Fairness and safety of Videoslots Casino

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Videoslots Casino review, we extensively examined and analyzed the Terms and Conditions of Videoslots Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

According to our approximate calculation or collected information, Videoslots Casino is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

We did not find Videoslots Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

All of that, together with other factors considered in our review, has resulted in Videoslots Casino having a Safety Index of 9.8, which is a Very high value. The majority of players who are searching for an online casino that creates a fair environment for their customers will consider this casino an impeccable choice.

Videoslots Casino T&Cs

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Videoslots Casino during our review.

Player complaints related to Videoslots Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 10 complaints about this casino in our database. Because of these complaints, we've given this casino 941 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Videoslots Casino

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Our database has a total of 272 user reviews of Videoslots Casino, giving it a Good User feedback rating. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Videoslots Casino company information and licenses

Videoslots Casino belongs to Videoslots Limited and has estimated yearly revenues over $100,000,000. This makes it a very big online casino on our scale.

Videoslots Casino has a gambling license in Italy. Their license was granted by Agenzia delle Dogane e dei Monopoli.

About payment methods and win and withdrawal limits

Videoslots Casino supports 1 payment option. This includes: Siru Mobile.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits Win limits
Unlimited No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Videoslots Casino.

Language Website Customer support Live chat
Italian Yes Yes Yes24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at Videoslots Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Videoslots Casino has a good customer support based on the responses we have received during our testing.

Videoslots Casino slots and casino games

You can play these types of games at Videoslots Casino: Slots, Roulette, Blackjack, Bingo, Jackpot games, Live games, Craps and dice, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 42 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Thunderkick, Betsoft Gaming, iSoftBet, Wazdan, Leander Games, Relax Gaming, Greentube, Asylum Labs, Gameburger Studios, PearFiction Studios, Ino Games, Oros Gaming, Neon Valley Studios, Present Creative, Skywind Group, Stakelogic, Alchemy Gaming, Bulletproof Games, GONG Gaming Technologies, SpinPlay Games, Nailed it! Games, Gold Coin Studios, Fortune Factory Studios, All For One Studios (ALL41), Aurum Signature Studios, Northern Lights Gaming, Just For The Win, Pirates Gold Studios, RAW iGaming, Foxium, Snowborn Games, Buck Stakes Entertainment, Stormcraft Studios, Triple Edge Studios, Infinity Dragon Studios, Jade Rabbit Studio.

Videoslots Casino bonuses and promo codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

Our database presently holds 2 bonuses from Videoslots Casino:

  • 100% up to €200
  • 11 EXTRA SPINS on Starburst

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Games

Show all
Slots
Roulette
Blackjack
No betting
No video poker
Bingo
No baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
No scratch cards
No eSports betting
No crash games
Real GamesVerified by Gamecheck

Language options

it
Italian website
it
Only Italian customer support
it
Only Italian live chat

Game providers

Show all (42)
  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Apricot (Microgaming)
  • Evolution Gaming
  • Play'n GO
  • Wazdan

Positives

  • Good selection of games
  • Unlimited withdrawals (€10 000 per transaction)
  • Phone support available
  • Various responsible gaming options available

Negatives

  • Outdated website design
User reviews (33)

User reviews of Videoslots Casino

This is a place to share experience with Videoslots Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Mixed

Rated by 33 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review
Casino Guru
We want players to understand gambling.
• 3 months ago
An unreasonable restriction of my account was made. After almost 2 years of waiting, I finally decided to get in touch with them and after long in-depth discussions they still didn't reactivate my account. I didn't get any meaningful explanation for what was the reason. #Huge dissapointment!
#Their customer support is fantastic! All agents are professional, generous, fast and effective.
  • The best online casino
  • Unreasonable account restriction
• 1 year ago
I was playing there a lot of time in the past all my winings was fast at my skrill wallet,kyc pass was also fast never have problem with Videoslots casino
  • Withrawal extremly fast
  • Live Support is great
  • Games also fair my frist huge win was at that casino
  • Lot of slot race tournametns
  • Huge choice of slot machines
  • Fast KYC
• 1 year ago
I have played Videoslots for over 1 year and up until recently enjoyed this casino.
I have always deposited by debt visa card and withdrawal by bank transfer and has always worked well, today after depositing by debt visa i only have the option of withdrawal by visa (no bank transfer) I tried many times to talk to online chat customer service and also requested phone call but couldn't contact anyone for help,
I tried to withdrawal back onto my visa debt but my withdrawal got denied , i knew why as new zealand banks (certainly ANZ) do not allow this from online casino sites.
Videoslots were absolutely no help at all, i gambled my denied withdrawal and then closed my account with Videoslots.
A very poor customer service experience and now no way for new zealand players to withdraw if depositing by card, disappointing to be treated badly after having wagered alot of money through this casino.
  • many games
  • Withdrawal
  • old looking site
  • poor customer service
  • poor layout of site
• 1 year ago
I love almost everything, from the cool layout and ease of navigation to the selection of games, they are well chosen and the support is amazing! They also have great promotions and interesting rewards all around.
• 1 year ago
Fast deposits and withdrawals, the page lags a bit, fast support and help right away.
My personal favorite!💯
  • Fast support
  • Free tunings
  • Weekend booster
  • Tons of games
  • Minimum claim SEK 200
  • One free withdrawal/24 hours then - SEK 25
  • Somewhat on the slow side
• 1 year ago
Other than that, I like this casino, Nice staff, quick service and a large range of games
  • More bonuses
• 1 year ago
Good casinos with good game selections. I often play here, but I wish their live chat was better and more efficient. Also, I recommended my friends to play here and it took them ages to complete verification, which did not look good.
  • Good games
  • Loyalty Program
  • Relatively fast withdrawals
  • Verification is long
  • Live chat is not very helpful
• 1 year ago
Videoslots is a great place to play. They have fast withdravels. Have a great loyalty program. The only negative thing i have to say about this Casino is that the side looks very outdated compared to many other Casinos. They have a lot of slot options.
  • Fast withdravels
  • Great slot options
  • loyalty program
  • Outdated design compared to other Casinos
• 1 year ago
One of the best casinos on the market. I've played at many casinos, but this one is the best. I was super lucky here in terms of RTP. Also, it's super easy to withdraw after winnings.
  • High RTP
  • Easy verification
  • Helpful support
• 2 years ago
I have played at many casinos by this is by far the best many positive and I actually have nothing negative to say! Highly recommend playing here! Also I am Ireland and able to register play here and make withdrawals
  • Fast verification
  • Fast approval of withdrawals
  • Lots of games
  • Good responsible gaming tools
  • Great live support
• 2 years ago
A while ago I participated in playing slots at this casino because the reviews are positive. Unfortunately, on that occasion I had a technical error that was certainly attributable to the casino. I'll summarize it: I deposited a significant amount of money to play and I was able to play without problems. When I ran out of money and made a second recharge, an error came out. I contacted customer service and they told me that they would solve it shortly, three or four days passed and they did not send any email. I found the lack of consideration for a client so unpleasant that I decided to withdraw my money and opt out for a few months. Today I came back in to give them a second chance and unfortunately the same thing happened again. Unfortunately, they have also told me the same apology again and consequently I have decided to close my account or permanently exclude myself before withdrawing my money. I can't understand how they have such good grades or it must be that maybe I've had bad luck with them. Most of the online casinos where I play do not cause any problems and work either well or very well. My experience with Vídeoslots has been terrible. Of course, I have screenshots of everything I just mentioned here that demonstrate the veracity of my experience.
  • Kindness in customer service.
  • Their system has an issue related to the income limit and they did not solve it, at least with me.
  • The lack of consideration towards a client who makes a lawful claim seems unacceptable to me.
• 2 years ago
Great selection of games, fast verification...withdrawal if you manage to win anything here, Extremely low RTP, they have changed a lot since the regulated in Ontario. Definitely would not recommend if you are high roller, you would lose every single time .
  • Great selection of Games
  • Support
  • Fast Verification/Withdrawal
  • Extremely low RTP
  • Max win up to 10x your bet!
• 2 years ago
Been waiting a month for verification. All documents have been approved but still can't play. They want new documents all the time even though they approve. Do not recommend anyone to play at this crap casino. Can't get my money out. Bad rtp. Received an answer from live chat without them writing that it is another department that handles everything. They can't answer a shit. Well, the worst, most complicated casino I've ever played at
  • No answer that can be resolved on live chat
  • Takes forever to verify
  • Long waiting time for verification
  • No one on live chat to help
• 2 years ago
They have a lot of games but unfortunately I can’t play them. I made an account on Thursday and to activate my account I needed to deposit. I deposited $50 . I then go and try and play a game and I am restricted from playing because my account is not verified . No big deal I go and upload all my documents. I am still waiting to be verified 4 days later. The chat customer service is useless and when you email they do not answer.
  • Lots of game
  • Terrible customer service
  • Long verification time
• 2 years ago
Great casino I won more than 5 thousand reais and they paid me super fast, good bonuses and help for players, first time I win and cash out, nothing to complain
  • quick withdrawals
  • I won more than 5 thousand
  • good bonuses
  • the casino gives you prizes as you play
• 2 years ago
There was a problem that I could not withdraw even if I made a deposit at the casino here.
This could not be withdrawn due to a problem with the casino system.
I can deposit with Vega wallet, but withdrawal is a trouble that I can not withdraw because it does not work even though there is an item of Vega wallet.
I contacted them again and again for a month and was told that it was "fixed", but it was useless. I created a deposit record in a different form and withdrew money, but the trouble was left unattended after that.
If you can't do it, you have to remove the item, but it's still running as it is.
Money troubles are linked to the trust of the casino, so a casino that ignores it is unscrupulous.
• 2 years ago
Avoid at all costs. Despite sending all the documentation they ask they reject everything...cannot get my winnings but the stess is affecting my health so I'm giving up. Stay well away...
  • Don't go anywhere near
• 3 years ago
Videoslots is the cheating FCK casino!
From March 7, 2023, this is how you pathetic band went down in history!!!

How long would it have taken 1 week before the closing to send a miserable email to the Hungarian users saying how long is it OVER????
You didn't appreciate the Hungarians so much, it was a disgusting job, it was pathetic what you did, I can't even take out my money, you stole it with the press of a button!!
You are liars and thieves, you will regret this!!!
VIDEOSLOTS THIS IS A LIAR THIEF FILTHY CASINO
NO ONE PLAYS HERE

IT CAN HAPPEN TO YOU TOO ONE MOMENT THE NEXT IT WILL BLOCK YOUR COUNTRY!!

DO NOT PLAY WITH THE THIEVES!!
  • They even stole my money let alone give me a reward!
  • NO ONE should play in this casino untrustworthy thieves!
  • THEY LIE, THEY TAKE YOUR MONEY
• 3 years ago
I tried to enter today videoslots.com and out of nowhere I received the following message:
"Unfortunately we do not accept players from your country."
I haven't received any previous notification about this and I am shocked now that from one minute to the other I am banned from the site. I haven't received any notification about any changes in the terms and conditions.

I immediately made a complaint, and I received the following answer:
"Jake (Videoslots)

Mar 6, 2023, 19:32 GMT+1

Hi Gabriella,
Thanks for contacting Videoslots customer support team.
Kindly note that we no longer offer our services in your region, so therefore you cannot play with us anymore.
You will recieve a detailed explantion in regard to this within the coming days.
Sorry for the disappointment caused. "

I find it extremly unfair that the casino closed my account without any prior notice. I find myself fortunate that I withdrew my money the day before, so I only lost a few euros. In Hungary, online gambling is legal so there is no reason for this prompt action to take place at a random time on a random date. I find it outrageous that they block me without the chance to withdraw any possible funds and on inquiry they inform me that I will get an explanation within the coming days.
I think this conduct is unfair and shows a disrespectful attitude towards players.
• 3 years ago
the review rating for videoslots is far to high, i have played here for a few years and everything was great up until they made changes to there T&C's. As for getting an issue resolved chat is limited and can take weeks because there is no supervisor available to override and has to be transferred to another department. in june i was blocked from logging in after a decent win i decided to self exclude to take a bit of a break, and thinking that they would have to forward me my funds to my bank as per their terms, its going on 8 months self exclusion is over and still refusing access always with ending with the same response "you will get an email ,from support when they have an update " more like never.
  • decent platform with lots of games
• 3 years ago
You hinder everything. Impossible to make a withdrawal. A fraud
• 3 years ago
This casino does not allow me to withdraw my money. I have tried several times with my card and bank account. which the casino instantly approved but I didn't receive in my account, and then they were denied. 16 days later I still can't withdraw, everything verified perfectly from day 1. The operators drag their feet saying to be patient that it's a problem with the provider adyen, without giving dates or solutions. It is incredible that a casino with a Spanish license allegedly cheats customers' money, as I read on TrustPilot this happens to hundreds of customers who never receive their money or directly block it.

Very dangerous, a casino that operates with the Spanish regulation of the game, and does not allow money to be withdrawn. Yes it allows depositing and you will never see a notice of these facts, until you try to withdraw the money.
  • Poor customer service, incompetent and contradictory
  • It does not allow to withdraw money, but it does allow to deposit
  • It operates in Spain, but they break the law by withholding their clients' money
• 3 years ago
After playing a bonus on the Book of Ra slot and winning over € 50, I continued to play a couple of rounds and like magic the € 50 was gone. For them I have not played for 5 minutes and they do not see any winnings ... while I have never stopped for 5 minutes ... the result is that they have stolen my winnings ... bad site would have to be reported
  • No pro
  • Don't sign up
• 3 years ago
This casino is a *****, especially because of the welcome bonus, which they do not give you unless you complete the wager, which is beyond all logic, you must wager your deposit 40 times before winning the same 100 usd you deposited.. Don't play games here and stop giving such bad sites perfect scores, stop getting incentives for giving good ratings on bad sites.
• 3 years ago
Although for a while I played in this casino and had no problems, in May I made some deposits that were not credited and it took 12 days to see them in my player account, after that I played again without problems, but in September I made a withdrawal, which the system forced to divide between the different means of payment used, in total the system generated 3 withdrawals worth €1873 that the casino approved instantly but I did not receive in my account, yet
Today, 27 days later, I still have not received the money, although I understand that I will end up receiving it because it is a casino with a Spanish license. I do not recommend playing at this casino at all, since these situations create a lot of insecurity and impotence and they are not very agile in resolving them.
  • Before immediate withdrawals
  • Netent and Just for the win
  • Little variety of slots
  • Very ineffective and slow problem resolution service
• 3 years ago
I recently registered here and paid in 3-4 times.
The overview was cool, the selection of slots was good and a payment was already in my bank account 45 minutes after the request.

The only negative thing I found was that you couldn't do quick spins with Pragmatic, for example, but the timer always runs down 5 seconds after each spin.
Nevertheless, I was very positively surprised by the casino, although I had read the good reviews beforehand.
• 3 years ago
Best Casino Ever!
Only bad thing is that EU (EØS) sometimes try to stop involved countries to stop playing with VIDEOSLOTS.
Have patience. VideoSlots ALWAYS Fix All Issues. (Sometimes it can take some time to open deposits and withdrawals through another provider).
I've been playing from Norway at VIDEOSLOTS for years and they ALWAYS fix all issues.
For some reason I've gotten a claim from them about my income.
I can't send full transcript because I'm independent artist and can't give them the names of my customers.
Let's see how this works out.
Have a nice time on VIDEOSLOTS! 💗✌️
• 3 years ago
My English is bad , I hope I can explain clear. I try withdraw small amout money in 26th June.It was not allowed.Then I chat with the customer service, because of they sent me an email regarding source of wealth verify. So I sent them quickly all the documents they need. After around one week I get an email about all things are veritified.Then I make 4 withdraw.(At beginning they are not allowed me withdraw,then I keep playing win around 27000DKK.But I know if I keep playing,I will loose all the money. I ask them to blocked play. ) After few hours I ask them that my withdraw still pending.They told me that they have technical problem. After two days keeping ask them the same question. They said because I need more document identified,then They cancle my withdraw and not allowed me withdraw.Until now I waiting more then 3weeks.They still not give me more information,Just keep me waiting.I aready loose all my paitient.It make me suffer. And at 6th July I was closed my account.I would never play videoslots anymore.I don't know how to do. Never feel this bad before,even I loose a lot money. How can they just keep the money.
• 3 years ago
I have made income on several occasions and they have not added it to my balance. I have complained and they tell me that it has been a problem with their payment provider that they would solve it in a few days. A month passed and nothing was fixed. I have requested a withdrawal and I have received an email with the confirmation and acceptance of the withdrawal and the money has not appeared in my account. I have claimed and they ask me for a statement of my account where it can be seen that they have not entered it... I have told them to prove with a receipt that they have paid it and they have refused. I have given up since I have given up complaining, let them keep the money. Bad customer service, bad payment service, bad income service... I don't recommend it to anyone
  • nothing at all
  • Everything in general
• 3 years ago
A casino as it should be: lots of slots, pleasant chat and no problems withdrawing your winnings. It's just fun to play here
  • many different slots
  • Competent customer service
  • Hassle-free fast payout
  • You just can't find anything negative about this casino
Safety Index explained

Safety Index of Videoslots Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Videoslots Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

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72All0Opened6Unresolved24Resolved42Rejected

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