VertBet Casino - Player's account is closed and funds are confiscated.

Apparently this platform doesn't respond here, but I'm trying to contact them in every way I can.

I registered on the vert.bet.br platform and after having my account blocked I tried to contact support. I was answered by a robot who gave me a contact e-mail address that doesn't exist (), and I can't get in touch with this platform at all.

I have a balance withheld at the house and there is nowhere else to turn.

Dear ricartemt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning. I used it more for sports betting and not much for casino.

I went through the verification when registering and made a deposit choosing not to get a bonus.

The e-mail address provided by the robot does not exist and there is no way to contact them.

I verified that they are managed by the same company as CBET.GG (7MBR) and when I tried to contact CBET support they were also unable or unwilling to help.

Thank you for your reply, ricartemt. I apologize, but if you have mainly placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.